Resume of

JEANETTE J. JARVIS

*** **** ******** ******, **** C, Santa Barbara, CA 93101

Cell: 805-***-**** • ab9xxn@r.postjobfree.com

OBJECTIVE

To obtain a position as an IT Director, IT Infrastructure Manager, Senior Lead Tech, Systems Administrator, or Computer Help Desk Director within an institution of higher education, corporate environment and or government agency.

EXPERIENCE/EMPLOYMENT

IT Infrastructure Manager

April 2004 to May 2013 – Clipper Windpower Inc., Carpinteria, California

* Development, deployment, implementation, management, and maintenance of corporate network, servers, phone systems, audio-visual resources, and mobile technology solutions 24/7.

* Management of computer support staff and multi-million dollar inventory, to include purchasing of all IT Infrastructure/Computer purchasing for company population of 700 employees and 300+ subcontractors.

* Critical and analytical troubleshooting issues from user desktop support to server/network administration.

IT Administration /Project Management

* Supervisor of IT staff and contractors: upwards to seven. Management of hiring, position training, and review.

* Budget control and review to include 3 to 5 year planning for capital and operating expenditures. Oversight of planned vs. actual budgeting.

* IT policies and procedures creation, review, implementation and compliance.

* Creation, implementation, and compliance of IT audit standards.

* Licensing control and compliance.

* Vendor relations and costing control of IT inventory, licensing, and contracts.

* Project manager, administration of, implementer, and deployment of key enterprise systems (Exchange 2003/2007/2010, Sharepoint 2003/2007/2010, ERP systems – MAS500 and SAP inter-dependent systems)

* Project manager of global IT audit during due diligence, acquisition, post-transition periods of company change to new ownership.

ERP Systems Administration

* IT technical lead on ERP implementations (SAP inter-dependent systems and MAS500).

* Management of ERP client software deployment to user population.

* Manager of help desk charged of first responder ERP tickets to include adherence to SLAs.

* Administrator and technical lead on in-house hosted SAP DMS and training solutions.

* Administration of in-house hosted legacy ERP systems (MAS500).

CURRENT TECHNICALSKILLS

Current Technical Skills and Knowledge: Windows Server Systems (file servers, print server, anti-virus server, DHCP, DNS, web/IIS servers, terminal services servers, application servers and virtualization); Exchange 2003/2007/2010; MS Sharepoint Server 2003/2007/2010; Juniper Firewalls; TCP/IP protocols/ACL policies; Active Directory Administration; LAN Administration (Cisco); MS SQL database server systems; AltiGen VoIP and analog server based phone system; Blackberry enterprise server system; MAS500 financial application server (legacy ERP/MRP Solution); DMS (Document Management System);SAP and SAP inter-dependent systems; Veritas backup systems; network appliances, routers, switches, and printers; Windows XP and Mac X operating systems; Microsoft product line.

MIS Manager/Coordinator

April 2000 to April 2004 – Professional Assoc. of Innkeepers International (PAII), Santa Barbara, CA

* Database Administrator/Designer/Programmer (4th Dimension/Filemaker/MySQL & PHP solutions).

* Network Administration of office LAN, mail & file server, multiple web servers and listservs; network hardware setup, installation and maintenance (switches, hubs, routers, cabling, and TCP/IP); maintenance and running of network backups and archives.

* Webmaster, designer, and programmer.

* Maintenance/repair/installation/setup of office hardware/software and all related technology office needs to include computers, printers, computer peripherals, audio-visual equipment.

* Graphic design support, to include design, layout, and all pre-press requirements for in-office printed materials, organization's monthly international trade newsletter (online and print versions) and publications.

Faculty & Student Trainer/Consultant; Computer Lab Tech;

Member of Web Course Project (WCP) Support Staff;

Co-Instructor of "Tools in Technology" Workshops at Local Community Colleges

June 1995 to Fall 1999 -- Learning Resource Center, California State University, Northridge

* Provided computer technical advisement/support for faculty and student populations.

* Conducted workshops in computer instruction: "Computer Basics," "Introduction to IRC - Internet Relay Chat," "HyperNews: Web-Based Discussion Forum," "Introduction to Acrobat PDF," & "Basics and Intermediate HTML."

* Assisted faculty in the construction & maintenance of Web/Internet-related projects for online/distance learning courses.

* Taught computer competency & skill in university computer labs.

EDUCATION

September 1996 to Fall 1999 - Candidate in Masters of Arts Program

College of Social and Behavorial Sciences, California State University, Northridge

Major – History: One course short of completion - Passed comprehensive exams in Fall 1999

June 1996 - Baccalaureate of Arts

College of Social and Behavioral Sciences, California State University, Northridge

Major – History: Graduated Cum Laude

June 1994 - Associate of Arts

Los Angeles Valley College, Van Nuys, California

Major - History and Graphic Art: Graduated Cum Laude

December 1985 - United States Army 7th Signal Brigade NCO Academy

Coleman Barracks, Mannheim, Germany

Primary Leadership Development Course

Intensive 30-day course in management of people, equipment, time, and resources

Graduated with Honors

References supplied upon request

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