Customer Service Sales

Silvia Christina Colak

***** ****** ***** **. ***. 1216

Houston, TX, 77082

Cell phone: 404-***-****

E-Mail: *****@*******.***

Skills

Excel, Word, Power Point, SAP, MYOB, Outlook, Windows 7.

Languages

• Native in English

• Fluent: Spanish

• Fluent: Portuguese

• Fluent Dutch

Relevant Professional Experience

Smoking Everywhere

March 2013 to Houston, TX, United States

present Sales representative

• Kept track of inventory

• Informed customers about the products of their interest

• Closed sales with customers

* Working holiday visa (subclass 417) only allows work in Australia for up to

six months with each employer

April 2010

to

September Sports Bar

2010

Sydney, NSW, Australia

Bartender

• Served alcoholic and non-alcoholic beverages.

• Checked patrons' identification to ensure that they met minimum age requirements

for consumption of alcoholic beverages

• Checked the quantity and quality of received products.

October 2009 to S Gotcha! The kids photography

2010 Company

Brisbane, QLD, Australia

Public relations representative

• Approached potential customers in various shopping

centers and proposed them to participate in the

children's photographic session.

• Monitored personal sales opportunities, deals in

progress and finalized contracts..

• Reinvented how team interacts with potential clients by

developing innovative and creative sales pitch

• Consistently hit and exceeded sales targets.

January

2008 to Assembleéon

November

Eindhoven, The Netherlands

2008

Market research analyst

• Updated customer relationship management databases

by using the corporal salesforce intranet.

• Maintained existing customer relationships and identified

potential customers using research methods and

performing telephone calls and e-mails.

• Planned client relationship cultivating events to promote

product and market growth.

June 2006

Sitel, LG Electronics

to

December Barcelona, Spain

2007

Customer service representative

• Processed customer details in the database and

consulted customer history.

• Provided customer service for an average of 60 calls per

day, answering customer inquiries, solving problems, and

providing new product information.

• Answered technical questions regarding products, and

arranged repair and/or product exchange appointments for

existing customers.

Educational Background

2006 University of Professional Education Utrecht Business

school

Utrecht, Utrecht, The Netherlands

Economics Management Marketing Management a

Bachelor of Business Administration

Public relations, Financial Accounting, Marketing

Management, Logistics, Financial

Accounting, International Law, Computer Skills, Corporate

Sales, Organizational

Management, Human Resource Management, Business

English, Corporal Culture

Management and Spanish

Additional Information

• Date of birth: 5 April 1983

• Place of birth: NY, USA

• Nationalities: American, Dutch, Brazilian

Contact this candidate