Customer Service Assistant
Resume:
Mandy Cheung
Santa Barbara, CA 93110
Tel: 805-***-****
Email: ********@*****.***
September 18th, 2013
Dear Sir or Madam,
I would like to express my strong interest in your offering position. Your
company appeals to me because of my strong desire to further my career in
the clinical field. This position would provide me with an opportunity to
utilize and advance my skill-set knowledge that I have gained through my 5
years' clinical laboratory experience as a laboratory assistant. I am
foreseeing joining your team will continue improving my capability and
strengthening my enthusiasm towards the clinical field.
I gained my Bachelor degree in Biochemistry from the University of
California, Santa Barbara in 2008. In August of the same year, I was hired
as a Lab Assistant in the Processing Departments at Pacific Diagnostic
Laboratories and had worked there for 5 years till July this year. I was
responsible for providing day-to-day direction to Lab Assistants to achieve
optimal workflow (both specimen and data) into the technical departments
with minimum of error. I worked independently in the registration of
patient, ordering of tests, processing of specimens and placement of
prepared specimens onto analyzers and the reagent management of the
automated analyzers under supervision. With my outstanding performance, I
was also assigned to be in charge of the Referral Testing Department where
I took over diverse tasks of ordering inventory materials, training,
providing technical support, guidance, and assistant to Client Services,
and Patient Service Center (draw sites) staff, packaging and shipping out
stabilized specimens, including Biohazard Category A and B specimens,
researching special tests per doctors' requests, and drafting SOPs,
training checklists. Therefore, I have ample experience and full
understanding in maintaining patient confidentiality in accordance with
State and Federal regulations, as set forth in the HIPAA. Besides, I have
strong knowledge in PC software tools (Microsoft Word, Excel, PowerPoint,
Adobe Photoshop) and expertise in using computer-interfaced equipment, and
software applications to perform work duties.
I am confident that I would be a good candidate for this job because I am
an accurate, multi-task, and efficient with a strong work ethnic,
particularly through the experiences and knowledge I have acquired from my
past job. Most importantly, I value leadership, ethics, and especially
teamwork. I would enjoy this opportunity to reap the rewards of hard work
and dedication as a part of your Company.
I have attached herewith my resume for your consideration. I am looking
forward to joining your team to contribute my learned skill and knowledge,
and hoping that your Company may offer me an opportunity to further advance
my capability and enthusiasm in the science field. I would be delighted to
speak with you in more detail on my cell phone 805-***-****.
Thank you for your consideration.
Sincerely,
Mandy Cheung
Mandy Cheung
438 El Sueno Road
Santa Barbara, CA 93110
Tel: 805-***-****
Email: ********@*****.***
OBJECTIVE
To seek a challenging position in the science field where I can apply my
technical skills and at the same time leverage on the professional skills
acquired in work experience
EDUCATION
University of California, Santa Barbara
Bachelor of Science, Biochemistry - graduate of 2008
KEY QUALIFICATIONS
. Five years of experience as a clinical laboratory assistant and
referral testing personnel
. Certified Phlebotomist I eligible; scheduled to obtain license in
or before 2014
. Knowledgeable in researching, processing, and packaging referral
laboratory tests per requests
. Experienced in preparing and ensuring the quality of various
specimens to all clinical laboratory areas - methodical with
different procedures and processes for every test
. Well trained in the proper handling and maintenance of laboratory
equipments
. Skilled in preparing slides and agar plates for microscopic
observation
. Extensive knowledge in biological, hematological, and chemical
analysis
. In depth knowledge of medical/clinical terminology
. Excellent customer service and telephone manner
. Manage laboratory inventory and new employee training
EMPLOYMENT HISTORY
. August 2008 - July 2013
Pacific Diagnostic Laboratories - Santa Barbara, CA
Laboratory Assistant
o Collected specimens, registered clients, and ordered
laboratory tests
o Maintained files of patient orders and other records
o Performed scheduled analysis and secretarial procedures
o Stabilized specimens for distribution; prepared and arranged
media and plates
o Researched and shipped out specimens for referral
laboratories
o Expertise in utilizing and accessing clinical programs
including ATLAS, CyberLab, Sunquest, E-series, Mayo Access,
Care360
o Ordered supplies and keep track of inventory
o Supported laboratory quality and safety initiatives under
federal, state, and local regulations - HIPAA, CLIA, CAP,
etc.
SPECIAL SKILLS
. Great team player
. Excellent interpersonal and communication skills
. Ability to effectively work individually and in a team environment
. Bilingual in English and Chinese
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