Sales Customer Service

Mark Rae

*** ******* ******

Sayre, PA *****

Cell 607-***-****

Home 570-***-****

*********@*****.***

Summary of Relevant Skills

Communication Leadership

Oral Presentation Training

Strong Communication Customer Service

Strong Confidentiality Team Orientation

Interpersonal Skills Organizational Skills

WORK HISTORY

MiltonCat Binghamton, NY

Inside Sales Coordinator (2011 to Present)

Duties include processing sales and rental orders, coordinating and

scheduling transportation of sold and rented equipment, supporting the

sales manager in the overall machine sales effort.

. Process all machine sales and rental orders.

. Coordinate machine preparation with the service department.

. Coordinate machine transportation.

. Assist machine sales force in their sales efforts.

. Manage attachment inventory.

. Maintain store machine inventory.

. Assist in trade show preparation.

. Assist in all aspects of the machine sales and rental process.

. Back up other Inside Sales Coordinators.

. Assist in the sale and rentals to walk in customers.

BestBuy, Nichols, NY

General Warehouse Worker (2003 to2010)

Duties include picking and shipping store orders. Highlights of duties

include:

. Provides stores with accurate orders and non-damaged products.

. Back-up sorter operator.

. Certified trainer.

. Certified reach truck and clamp truck operator.

. Active participant on the safety board.

. Active participant on accuracy committee.

. Held Seasonal Coordinator position for the 2007 peak season.

US Post Office (temporary worker)

Temporary City Carrier, Sayre, PA (2002 to 2003)

Duties included sorting and delivering mail. Highlights of duties include:

. Sorting mail for all local households.

. Deliver parcels.

. Maintain customer service.

Royal Automotive Group, Sayre, PA (2000 to 2002)

Service Manager

Duties included operations of service department. Highlights of duties

include:

. Processed all incoming orders.

. Worked with both outside companies and Nissan North America for

vehicle warranty repairs.

. Responsible for all staffing duties which included time cards,

vacation coverage, scheduling, payroll, scheduling of outside

mechanical training, hiring and firing of employees and coverage for

sales floor.

Wal-Mart Tire & Lube Express, Sayre, PA (1994 to 2000)

Service Manager

Duties included operations of service department. Highlights of duties

include:

. Responsible for all staffing duties which included vacation coverage,

scheduling, hiring and firing of employees.

. Responsible for training of all new employees.

. Covered the sales floor as needed.

EDUCATION

Athens Area Schools, Athens, PA

General Diploma

Lettered in track and football

US Army

Served as an infantry soldier from August 1990 to December 1992

AWARDS

May 2007: Top Performer Award from BestBuy

Numerous letters of recognition for a job well done

ASSOCIATIONS AND ORGANIZATIONS

President on the Sayre Junior Redskins Football Board of Directors

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