Software Network

Erik Tuomi

**** *******? Everett, WA ***** ? 425-***-**** 425-***-****

*********@*****.***

Targeting Positions

. Offering a strong academic background in IT combined with excellent

internship experience as a helpdesk analyst.

. Consistently recognized for technical troubleshooting skills used to

rapidly and cost-effectively resolve challenging technical issues.

. Quickly learn and master new technology; equally successful in both

team and self-directed settings; and proficient in a range of computer

systems, languages, tools and testing methodologies.

Education

Business and Technical Center

September 2001-June 2002

New Horizons Technical Center, Westbury, NY March 2005 -

May 2006-

Edmonds Community College, Edmonds, WA July 2008 - Pres

Technology Summary

A+ Hardware support, PC Software Support, HDI Helpdesk +, How to

build a computer, Computer fundamentals, Network +, TCP/IP,

computer forensics 1,2, intro to programming, intro to business

computing,

Systems: Windows Server 2003 /NT/98/2000/XP/ Vista/win7

Software: Microsoft office, remedy, centricity, logician, docutrac, adobe

VERITAS, multiple antivirus/spyware programs go to assist log me

in, go to my pc zoom, practice partner, centricity, Office

2003, 2007 Suite, DNS, DHCP, MacAfee & Norton Antivirus, Ghost,

Internet Explorer, Active Directory, Exchange Adobe, and Java,

Magic SCCM

IT Experience

Technology consultant Seattle, Wa

June 2010 - Present

. Assisting consumers with setting up and/or using a wireless network,

Troubleshooting connection problems including walking consumers'

through network security settings and router settings

. Build and configure workstations and laptops Research, find and apply

appropriate solutions to a vast array of technical issues serviced

laptops providing complete application support of Windows 7, Office

2010, Lync, connectivity issues

. Provision systems as required (i.e., perform hardware and software

installation and configuration, etc

Fluke Everett, WA

Aug 2010 - Dec 2011

. Support team members with their hardware, software, and telephony

issues.

. Imaging and deployment of workstations using sccm

. provide technical and troubleshooting support to users in need of

assistance with their computer hardware or software

. Working with employees to identify computer problems and advising on

the solution

Logging and keeping records of customer/employee queries

Sandata New York

Jan 2010 - June 2010

. Supporting and troubleshooting printer configuration, computer hardware

skills,

and Network / Internet communication

. Citrix client support, virus removal

. LAN and internet connective troubleshooting Fully configure PC for

user functions

. Resolve customer issues in a timely and correct manner, pc moves

and upgrades

. Documenting issues and resolutions

McKesson Seattle,

Wa May 2008 -- Oct 2009

Technical Support Representative

. Analyzes and diagnoses network problems for a variety of users,

recommends corrective solutions to be applied to network hardware or

software

. Answer questions or resolve computer problems for clients in person,

via telephone or from remote location using go to assist log me in, go

to my pc and dameware provide assistance concerning the use of

computer hardware and software, including printing, installation, word

processing, electronic mail operating systems used Windows

/NT/98/2000/XP/ Vista

. Maintains routine security of network facilities and makes routine

repairs to equipment such as Cisco, Linksys and netgear routers, hubs

and ports Use computers, monitoring and testing equipment to determine

LAN/ WAN network component performance take corrective action to

improve network performance and prepare equipment procurement

specifications.

. Provides assistance in effective support and liaison on network

problems/activities among the user and vendor service personnel while

monitoring clients backup system through VERITAS Troubleshoot

Virtual Office Ware New

York May 2007 - April

2008

. Analyzes and diagnoses network problems for a variety of users,

recommends corrective solutions to be applied to network hardware or

software

. Provide technical assistance to computer system users. Answer

questions or resolve computer problems for clients in person, via

telephone or from remote location. May provide assistance concerning

the use of computer hardware and software, including printing,

installation, word processing, electronic mail, and operating systems.

. Maintains routine security of network facilities and makes routine

repairs to equipment Identified and troubleshot LAN/WAN,

communication, hardware, and service

. Provides assistance in effective support and liaison on network

problems/activities among the user and vendor service personnel

Install and configure network components for connectivity in a peer-to-

peer and client/server network including Windows 2000, Windows XP

. Troubleshoot E.M.R and P.M software as well as desktop support, new

user setup either local access or from within the network using active

directory and virus removal for multiple hospitals and Dr's offices

using Norton, AVG, MacAfee, windows defender and spybot

TDS Computers New

York Sept 2006 - May

2007

1. Analyze, plan, design, and install new personal computer systems and

applications that the client may have purchased before bringing in the

pc/notebook Perform configuration and define parameters for

installation and testing of LAN/WAN, hubs, routers, switches, and

other related networking equipment.

. Review, monitor and upgrade existing personal computer systems for any

operating system needed such as Windows //98/2000/XP/ Vista and some

Mac systems antivirus and spyware removal using Norton, AVG, MacAfee,

windows defender and spybot

. Determine and implement user specifications for hardware and software

also performing backups for the end users and installing to either a

cd/dvd or flash drive either on site, in shop or via remote session

using go to assist log me in, go to my pc and dameware

Purchase and/or build software to meet customer needs for any system

the client wanted, mainly dell machines

Cablevision New

York Aug 2004 - Sept 2005

. Guided customers through troubleshooting procedures to identify and

resolve technical problems such as LAN/WAN, ISP or PC related issues

using remote access, live chat and phone support.

. Required complex knowledge of Win95, 98, 2000, XP, Internet

communications, protocols, routers, hubs and switches and working

knowledge of PC/MAC hardware and software.

. Logged/reported actions taken during phone calls in Remedy Program.

Maintained/exceeded departmental productivity and quality standards.

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