Sales High School

LUIS E MARRERO

**** ***** ****** **. *** **** San Antonio, TX 78223 830-***-**** ****.******@*****.***

Career Objectives

Use my current skills and knowledge to successfully achieve goals set by myself, both personally

and professionally

Summary of Qualifications

Advanced knowledge of iOS, Windows OS & OS X

Excellent verbal and written communication skills

Excellent organization and time management skills

Ability to meet and exceed the company’s performance and expectations

Work History

VOLT San Antonio, Texas

Tier 1 Apple Advisor Jul 01, 2012 - Aug 01, 2013

Assist customers daily regarding issues with their devices. Attempt and succeed in gaining rapport with

the individual to ensure comfortability throughout the conversation. Gain agreement on what the issue

is and discuss possible solutions to provide an outstanding and memorable experience. Gained

experience in promoting products and extended warranties. Can troubleshoot most operating systems.

Gained experience with iCloud, iTunes and completed training to iOS, iTunes account security, iApps,

Multimedia and OS X. Can work with little to no supervision and still perform my job properly.

WW WOOD Pleasanton, Texas

Packer Jan 02, 2012 - Mar 08, 2012

Packing wood in plastic bags and preparing for distribution.

RAFA AUTO BODY AND AUTO GLASS BAYAMON, Puerto Rico

SALES ASSOCIATE Mar 06, 2007 - Nov 30, 2011

Assisted and encouraged customers in selecting and purchasing required products in a retail

environment. Addressed customers needs. Advised and helped locate appropriate merchandise.

Described products features/benefits and demonstrated usage/operation of products.

Answered/addressed customers questions. Provided information concerning specifications,

maintenance of merchandise and delivery options. Received all sort of payments, orders and invoicing.

Maintained sales records, reviewed sales prices. Arranged display of merchandise in retail store.

Organized goods exchanges, repair or alteration of merchandise. Coordinated stock inventory and

requisition of new stock.

Education

Puerto Rico Advancement College Inc. Bayamon, Puerto Rico

High School Diploma

GPA: 3.5

Electricity Aug 01, 2006 - May 15, 2007

Liceo de Arte y Tecnologia (Hato Rey)

Elec. Eng Aug 01, 2005 - May 22, 2006

Universidad Interamericana de Puerto Rico

Language Skills

Spanish - Excellent ( Read Write Speak )

English - Excellent ( Read Write Speak )

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