Administrative Assistant Human Resources

Tracy Barnes

*** *** **** ( LAWRENCEVILLE, GEORGIA 30044 ( 678-***-**** (

************@***.***

Objective

Administrative professional with more than 15 years experience in

facilitating support services and office management seeking an

Administrative Assistant position in the Human Resources department of

a growing organization. Highly detailed-oriented and performance-

driven with experiences that range from the administrative support of

corporate management, the training of new employees to developing more

efficient ways for business processes.

Summary of Qualifications

ABILITY TO HANDLE SENSITIVE AND Self-motivated and highly

CONFIDENTIAL INFORMATION organized

Training of newly-hired employees on Data Management

business procedures Ability to maximize resources to

Excellent teamwork and customer service achieve increased productivity.

skills

Core Competencies

CUSTOMER RELATIONS Administration

Employee Retention Budget Planning

Staff Management Business Reporting

Conflict Resolution Training and Mentoring

Professional Experience

BANK OF AMERICA - BUFORD, GEORGIA 2009-PRESENT

Bank of America is a financial institution, serving individual consumers,

small and middle market businesses, corporations and Governments with a

range of banking, investing, asset management and other financial and risk

management products and services.

Support Service Specialist

Responsible for supporting 11 Home Service Specialists by setting up and

mailing out disclosures, approval letters, and notice of incompleteness

letters for veteran homeowners that are interested in refinancing their

homes. Responsibilities also include ordering and updating titles,

appraisals and homeowners insurance.

< Provides the business support for 11 Senior Home Service Specialists.

< Order and document home appraisals, titles and home owner's insurance

averaging 50 per day

< Publishes and distributes approximately 20 daily communications

regarding application status and disclosure packages bringing in on

average $3500 in upfront fees per refinance

< Serves as an internal trainer and mentor for new hires in the Homes

Service department on all business processes and procedures saving on

external trainers

Atlanta locators & Recovery - Tucker, Georgia 2004 -2008

Atlanta Locators & Recovery is a family owned repossession company that

services the entire state of Georgia for companies worldwide that have

vehicles located in the state of Georgia. This is a multi-million dollar

company that has been in business over 30 years.

Administrative Assistant

Responsible for handling all front desk duties including setting up new

accounts from lien holders and assigning to the skip tracers, assisting

customers in retrieving their personal property that was located in their

reposed vehicle, organized weekly payroll for the accountant, collected on

all accounts receivables and charged off accounts, processed daily invoices

and weekly reconciliations.

< Collected 85% of current accounts receivables grossing over $65,000.00

per month

< Collected 50% of charged off accounts receivables that have been

charged off for more than 120 days which allowed the company to profit

at least $3000 extra per month

< Processed daily billing and weekly reconciliations totaling 150

accounts weekly

< Maintained and processed bank deposits for Accounts Receivable

Department averaging $13,000 daily

< Prepared weekly payroll for 11 employees

Chevy Chase Bank - Greensboro, North Carolina 1998-

2004

Chevy Chase Bank was the largest locally-based banking company in the

Washington Metropolitan area. It was acquired by Capital One in 2009 and

rebranded as Capital One Bank in 2010.

Administrative Assistant

Responsible for filing, setting up files to be distributed to each skip

tracer to be worked, processed vehicle skip insurance claims, and processed

accounts receivable invoices for loss recovery and repossession

departments.

< Maintained and assigned on average 30 customer skip/repossession files

to loss recovery agents daily. Once skip customers are located and

brought up to date, the company saves on average $2500 per file

< Processed accounts receivable invoicing for loss recovery and

repossession departments in all 50 states bringing in on average

$15,000 daily once collected

< Processed monthly average of 50 insurance claims for vehicles and

restructured claims insuring vehicles are repaired back to its

original state in order for company to get full value for any car

repossessed

Education

KELLER GRADUATE SCHOOL OF MANAGEMENT - ATLANTA, GA

Masters (MS) in Human Resources Management

Winston-Salem State University - Winston-Salem, NC

Bachelor of Arts (BA) in Accounting

Professional Organizations

SOCIETY FOR HUMAN RESOURCES MANAGEMENT (SHRM)

DeVry University Alumni Organization

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