Customer Service Sales
Resume:
JACQUELYNE A. MAK
Palatine, IL 60074
Phone: 224-***-****
OBJECTIVE
A position whereby I can utilize my organizational skills and
knowledge and
have the opportunity for growth potential within the company. Looking
for
a disciplined organization that rewards exemplary character and hard
work.
My strong sales and accounting background will be a definite plus in
my
goals of attaining a long-lasting career with an employer who will be
reciprocal in their expectations. Integrity, commitment, imagination,
creativity,
and positive, strong team work ethics are all important aspects of my
work philosophy.
EDUCATION
DeVry University - Online October, 2009 - January,
2010
Maine East High School - Park Ridge, Illinois August, 1998
- June, 2002
EXPERIENCE
Colorado Technical University - Department of Military Education
March, 2010 - February, 2011
Conduct telephone interviews to screen initial questions from
potential student applicants with military background and to set up
campus or telephone interviews with them.
Conduct personal interviews to qualify candidates and to explain
college's academic programs.
Effectively address students' concerns to ensure that all prospects
receive detailed information regarding the college and are aware of
their career opportunities.
Carefully assess all prospective students to ensure that they have the
student potential, traits, characteristics, and financial ability to
continue with the course and remain enrolled until graduation.
Work with prospective students to make them aware of military GI
benefits that can be used for our programs.
Study course prerequisites, degree equivalents and accreditation of
schools and compute grade point averages to establish students'
qualifications for admission.
Maintain full knowledge of college's curricula so as to be able to
fully explain all course offerings and to select a program which best
fits each student's needs and aspirations.
Numerous awards received from CTU, i.e. team leader plaque and
trophies for highest level of accomplishment and number of students
placed.
JACQUELYNE A. MAK
1505 E. Baronet Ln.
Palatine, IL 60074
Phone: 224-***-****
DeVry University - Chamberlain College of Nursing Online
November, 2008 - November, 2009 Associate Admissions Advisor
Conduct telephone interviews to screen initial questions from
potential student applicants and to set up campus or telephone
interviews with them.
Conduct personal interviews to qualify candidates and to explain
college's academic programs.
Effectively address students' concerns to ensure that all prospects
receive detailed information regarding the college and are aware of
their career opportunities.
Carefully assess all prospective students to ensure that they have the
student potential, traits, characteristics, and financial ability to
continue with the course and remain enrolled until graduation.
Study course prerequisites, degree equivalents and accreditation of
schools and compute grade point averages to establish students'
qualifications for admission.
Maintain full knowledge of college's curricula so as to be able to
fully explain all course offerings and to select a program which best
fits each student's needs and aspirations.
Complete the applicant qualification process to determine student
eligibility for admission; advise students on placement test scores
and arrange for additional qualification procedures.
Complete the student application process by obtaining the application
fee, tuition deposit, any required additional fees, and the student
application form.
Ensure that satisfactory enrollment agreements are completed with each
enrolled student in regards to proof of education, licensure, test
scores, transferable courses and other enrollment variables that may
prohibit students' enrollments.
Fully understand college's financing sources to be able to convey
basic program eligibility requirements; refer students to student
support coordinator and/or financial aid department as appropriate so
that financial aid can be considered and be available when needed.
Solicit referrals from prospective candidates to provide a positive
flow of student applicants; diligently follow all leads in order to
fill personal quotas and lead workage percentages.
Know the importance of the student start rate goals for each term.
Participate as a team member of the campus' Admissions Department by
understanding team dynamics, rules and principles; work diligently and
willingly towards the department's goals and objectives.
Getting enrollment tasks done on time and within budget; maintain
enrollment records and complete all reports in a timely manner.
Commit the time, work effort and job skills to achieve the enrollment
goals and objectives for each school term.
Participate in ongoing training and self development activities to
improve knowledge and skills relevant to position.
Numerous awards received, including Top Regional Advisor; Session
Target Topper (for obtaining and exceeding target applications);
recognition from President, Vice-President, and CEO of DeVry for top
production; and Superstar Advisor awards
JACQUELYNE A. MAK
1505 E. Baronet Ln.
Palatine, IL 60074
Phone: 224-***-****
All American Chemical - Rosemont, Illinois
May, 2007 - September, 2008 Lead Sales/Accounting
Coordinator
Solely managed customer accounts to determine status and integration
into company
Fine-tuned accounts payable/receivable departments so as to update
technological
business aspects
General Accounting: order, shipment, invoice, and credit/debit note
entries;
processing entire orders from commencement to culmination
Accounts Payable: set up and coordination of vendor accounts,
transactions,
requirements, distribution, and payment
Accounts Receivable: creation of customer reports, posting journals,
initializing
interest batches, preparation of statements, adherence to billing
cycles and shipment
requirements, following account activity, balancing of receipts
Sales: budgeting sales units, documentation and statistics,
inquiries, purchase orders
and analytical reports, purchase history and determination of
customer/company
growth and sales volume, strategic marketing
General services such as scheduling, tax services, optional field
conversions
Inventory Control: items and price lists, vendor details, item
pricing, contract
pricing, bills of material, items wizard, manufacturer items,
reordering quantities,
generate future inventories, inventory accounting, reconciliations
Team Mediator and Support Specialist
Integrated Merchandising System - Morton Grove, Illinois
December, 2005 - May, 2007 Customer Account Representative
Managed accounts for major corporate clients, in particular Pepsico,
Quaker, Frito Lay, Gatorade, Tropicana
Sole account representative for the PGA Golf programs and over
400,000 incentives'
worth of rebates for programs for national high schools
Sole account representative for National Sidelines High School
Programs
Major marketing and contractual work for national sports teams
Market intelligence armed for client
Direct contact with clientele at corporate offices and with field
personnel and vendors
Process over 320,000 orders yearly for Pepsico POS and displays
Public relations with media
Process and fulfill enrollment forms and applications
Consolidate orders within and across client divisions
Manage/audit third-party warehouses
Physical inventory
Travel to other states for corporate meetings
Customer service and support
JACQUELYNE A. MAK
1505 E. Baronet Ln.
Palatine, IL 60074
Phone: 224-***-****
SKILLS
Excellent communication skills, in particular quality voice and
pronunciation
Strong self-discipline and initiative
Outstanding customer service skills, written and verbal skills
Have persuasive skills and fully understand how to properly interpret
human behavior
Experience in fast-paced environment and attention to detail
Competent administrator and a self-starter
Work quickly and accurately with minimal or no supervision
Good team work and extremely well organized; willing to share and
exchange ideas
Experience in working under pressure
Extremely proficient data and word entry
Computer literate, especially with Microsoft Word, Excel, Access,
Power Point,
Outlook, Oracle, Right Now Database, Imagenow Database, Word Perfect,
JD Edwards and Sage Accpac ERP accounting software
REFERENCES - Available upon request
Contact this candidate