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Customer Service Sales

Location:
Palatine, IL
Posted:
October 06, 2013

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Resume:

JACQUELYNE A. MAK

**** *. ******* **.

Palatine, IL 60074

Phone: 224-***-****

OBJECTIVE

A position whereby I can utilize my organizational skills and

knowledge and

have the opportunity for growth potential within the company. Looking

for

a disciplined organization that rewards exemplary character and hard

work.

My strong sales and accounting background will be a definite plus in

my

goals of attaining a long-lasting career with an employer who will be

reciprocal in their expectations. Integrity, commitment, imagination,

creativity,

and positive, strong team work ethics are all important aspects of my

work philosophy.

EDUCATION

DeVry University - Online October, 2009 - January,

2010

Maine East High School - Park Ridge, Illinois August, 1998

- June, 2002

EXPERIENCE

Colorado Technical University - Department of Military Education

March, 2010 - February, 2011

Conduct telephone interviews to screen initial questions from

potential student applicants with military background and to set up

campus or telephone interviews with them.

Conduct personal interviews to qualify candidates and to explain

college's academic programs.

Effectively address students' concerns to ensure that all prospects

receive detailed information regarding the college and are aware of

their career opportunities.

Carefully assess all prospective students to ensure that they have the

student potential, traits, characteristics, and financial ability to

continue with the course and remain enrolled until graduation.

Work with prospective students to make them aware of military GI

benefits that can be used for our programs.

Study course prerequisites, degree equivalents and accreditation of

schools and compute grade point averages to establish students'

qualifications for admission.

Maintain full knowledge of college's curricula so as to be able to

fully explain all course offerings and to select a program which best

fits each student's needs and aspirations.

Numerous awards received from CTU, i.e. team leader plaque and

trophies for highest level of accomplishment and number of students

placed.

JACQUELYNE A. MAK

1505 E. Baronet Ln.

Palatine, IL 60074

Phone: 224-***-****

DeVry University - Chamberlain College of Nursing Online

November, 2008 - November, 2009 Associate Admissions Advisor

Conduct telephone interviews to screen initial questions from

potential student applicants and to set up campus or telephone

interviews with them.

Conduct personal interviews to qualify candidates and to explain

college's academic programs.

Effectively address students' concerns to ensure that all prospects

receive detailed information regarding the college and are aware of

their career opportunities.

Carefully assess all prospective students to ensure that they have the

student potential, traits, characteristics, and financial ability to

continue with the course and remain enrolled until graduation.

Study course prerequisites, degree equivalents and accreditation of

schools and compute grade point averages to establish students'

qualifications for admission.

Maintain full knowledge of college's curricula so as to be able to

fully explain all course offerings and to select a program which best

fits each student's needs and aspirations.

Complete the applicant qualification process to determine student

eligibility for admission; advise students on placement test scores

and arrange for additional qualification procedures.

Complete the student application process by obtaining the application

fee, tuition deposit, any required additional fees, and the student

application form.

Ensure that satisfactory enrollment agreements are completed with each

enrolled student in regards to proof of education, licensure, test

scores, transferable courses and other enrollment variables that may

prohibit students' enrollments.

Fully understand college's financing sources to be able to convey

basic program eligibility requirements; refer students to student

support coordinator and/or financial aid department as appropriate so

that financial aid can be considered and be available when needed.

Solicit referrals from prospective candidates to provide a positive

flow of student applicants; diligently follow all leads in order to

fill personal quotas and lead workage percentages.

Know the importance of the student start rate goals for each term.

Participate as a team member of the campus' Admissions Department by

understanding team dynamics, rules and principles; work diligently and

willingly towards the department's goals and objectives.

Getting enrollment tasks done on time and within budget; maintain

enrollment records and complete all reports in a timely manner.

Commit the time, work effort and job skills to achieve the enrollment

goals and objectives for each school term.

Participate in ongoing training and self development activities to

improve knowledge and skills relevant to position.

Numerous awards received, including Top Regional Advisor; Session

Target Topper (for obtaining and exceeding target applications);

recognition from President, Vice-President, and CEO of DeVry for top

production; and Superstar Advisor awards

JACQUELYNE A. MAK

1505 E. Baronet Ln.

Palatine, IL 60074

Phone: 224-***-****

All American Chemical - Rosemont, Illinois

May, 2007 - September, 2008 Lead Sales/Accounting

Coordinator

Solely managed customer accounts to determine status and integration

into company

Fine-tuned accounts payable/receivable departments so as to update

technological

business aspects

General Accounting: order, shipment, invoice, and credit/debit note

entries;

processing entire orders from commencement to culmination

Accounts Payable: set up and coordination of vendor accounts,

transactions,

requirements, distribution, and payment

Accounts Receivable: creation of customer reports, posting journals,

initializing

interest batches, preparation of statements, adherence to billing

cycles and shipment

requirements, following account activity, balancing of receipts

Sales: budgeting sales units, documentation and statistics,

inquiries, purchase orders

and analytical reports, purchase history and determination of

customer/company

growth and sales volume, strategic marketing

General services such as scheduling, tax services, optional field

conversions

Inventory Control: items and price lists, vendor details, item

pricing, contract

pricing, bills of material, items wizard, manufacturer items,

reordering quantities,

generate future inventories, inventory accounting, reconciliations

Team Mediator and Support Specialist

Integrated Merchandising System - Morton Grove, Illinois

December, 2005 - May, 2007 Customer Account Representative

Managed accounts for major corporate clients, in particular Pepsico,

Quaker, Frito Lay, Gatorade, Tropicana

Sole account representative for the PGA Golf programs and over

400,000 incentives'

worth of rebates for programs for national high schools

Sole account representative for National Sidelines High School

Programs

Major marketing and contractual work for national sports teams

Market intelligence armed for client

Direct contact with clientele at corporate offices and with field

personnel and vendors

Process over 320,000 orders yearly for Pepsico POS and displays

Public relations with media

Process and fulfill enrollment forms and applications

Consolidate orders within and across client divisions

Manage/audit third-party warehouses

Physical inventory

Travel to other states for corporate meetings

Customer service and support

JACQUELYNE A. MAK

1505 E. Baronet Ln.

Palatine, IL 60074

Phone: 224-***-****

SKILLS

Excellent communication skills, in particular quality voice and

pronunciation

Strong self-discipline and initiative

Outstanding customer service skills, written and verbal skills

Have persuasive skills and fully understand how to properly interpret

human behavior

Experience in fast-paced environment and attention to detail

Competent administrator and a self-starter

Work quickly and accurately with minimal or no supervision

Good team work and extremely well organized; willing to share and

exchange ideas

Experience in working under pressure

Extremely proficient data and word entry

Computer literate, especially with Microsoft Word, Excel, Access,

Power Point,

Outlook, Oracle, Right Now Database, Imagenow Database, Word Perfect,

JD Edwards and Sage Accpac ERP accounting software

REFERENCES - Available upon request



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