Customer Service Manager

Lawrence Williams

P.O. Box *** Baytown, TX *****

Home: 281-***-****

Email: ********@*********.***

OBJECTIVE:

Seeking an Entry Level Operator position.

EDUCATION:

Lee College 2007-2010

Baytown, TX

Associate of Applied Science in Process Technology

Military Service: U.S. Army National Guard/Honorable Discharge

EXPERIENCE

Process Operator Intern, Bayer Material Science 6/2012-12/2012

• Perform routine operation of basic control systems and devices to monitor levels,

temperatures, pressures and flow rates and transfer of products

• Use troubleshooting skills to resolve process, product quality, safety, and environmental

problems.

• Prepare equipment for startup and shutdowns.

• Sample unit products

Process Operator, Shell Chemicals 7/2011-1/2012

Control process start-up, shut-down and troubleshooting

•

Monitor outside process equipment

•

Adjust equipment, valves, pumps and controls and process equipment

•

Issue work permits for maintenance

•

Shut down, isolate and prepare process units or production equipment for maintenance

•

Sample products, perform tests, record data, carry out statistical process control on

•

process operations, and write production logs

Develop operator procedures for normal operation, start-up or shut-down of unit

•

Participate in safety audits and programs and provide emergency response when required

•

Ensure adherence to safety and environmental regulations

•

Cargo Treatment Technician, Accurate Cargo Treatment/SGS 6/2008- 8/2010

• Prepared, setup, maintain, and operate additive equipment.

• Load and unload hazardous materials from Ships, Barges, Shore Tanks, and Trucks.

• Blend hazardous materials together before treating cargo.

• Work with clients’ representatives, vessel personnel, and shore facility personnel.

• Supervised all safety training

Delivery Expert, Domino’s Pizza 8/2006-6/2008

• Maintain customer service by assisting with telephone and counter orders.

• Prepare food for on time delivery.

• Deliver customers orders safe and on time.

Assistant Chief of Police, City of St. Gabriel 7/2003-3/2006

• Proactively train, schedule and supervise a 20-member law enforcement team concurrent

with providing patrol and law enforcement response services on an as-need basis.

• Oversaw fiscal operations including administering budgets, wrote grants and processed

payroll.

• Spearhead all Officer Certification and training initiatives to ensure compliance with

operating policies and regulatory standards.

• Key point of contact in resolving all technical computer issues.

Security Shift Manager, Paladin Security Services 9/1999-6/2003

• Directed 8-member team providing security for Verizon Communication.

• Conducted electronic and physical surveillance of building access and internal activities

as well as fire alarm monitoring.

• Promptly responded to medical emergencies and collaborated with community resources

to facilitate medical services.

• Managed administrative operations ranging from writing and reviewing reports to

processing payroll.

Security Manager, Louisiana State Military Department 3/1999-9/1999

• Controlled physical and vehicle access to facility and grounds secured gates/doors and

patrolled complex to maintain security integrity.

• Led incident and accident investigations, addressed medical emergency calls and

wrote/monitored related reports.

• Strategically scheduled personnel to ensure full security coverage.

Community Police Officer, Iberville Parish Sheriff Office 3/1997-3/1999

• Specialized in protecting community schools, churches and senior citizen population,

with additional responsibility for patrolling the City and investigating incidents.

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