Customer Service Sales
Resume:
Hiring Director
College Scout
Dallas, TX
To Whom It May Concern:
This letter is to show my interest in applying for the position of College
Scout. Please find my attached resume. I have an extensive sales background
in financial services and software for Fidelity Investments and GlobalTec
Solutions as an independent contractor earning 100% commission. Before my
career got started I played baseball for Rockhurst University. While in
college I was a 4 year letterman and co-captain pitcher. Rockhurst was
nationally ranked in the top 25 for both NAIA and Division II while I
attended.
While working my full time position for Arbitron I am the head coach for
the McKinney Marshals 14u team, coaching them during the spring, summer,
and fall seasons. I also help the 4 high schools in Richardson, TX to build
up their programs by giving individual instruction to many of their
players, while also delivering instruction to many kids in the Dallas
surrounding areas.
Currently, I am the Senior Data Analyst for Arbitron Inc., the largest and
most prominent radio ratings company in the world. Currently, my
responsibilities are to oversee the Diary operations and provide feedback
around how we should conduct the survey based on the data put together and
delivered in verbal and/or written communication.
Prior to becoming an analyst, I was the Senior Site Manager for Arbitron
Inc., for the Dallas office. My responsibilities were to handle a call
center of over 200 employees, which demands the attention of my every move
and minute while in the office and out. I work well with people and thrive
on making the business run smoothly while working with different
departments to ensure success. On a day to day basis, I monitored the
implementation of Staffing, Training, Supervisor's, and Research Associates
(phone reps) to make sure we meet the calling strategies that most directly
affect Arbitron Inc's bottom line.
Prior to working at Arbitron I was a Sr. National Trainer for Wizetrade,
Options Made Easy, and 4x Made Easy. Instrumental with selling and
maintaining more than $3,000,000 in assets for GlobalTec Solutions and the
parent company, Dynetech Corporation in the past year. As an independent
contractor I was responsible for traveling the U.S. training and selling
additional software to individual clients in a classroom setting on how to
use GlobalTec Solutions trading software, over the course of 2-Days. I
delivered sales presentations to create interest in other software
packages. I personally coached these clients that purchased software during
my training classes to help gain confidence and success.
I have remarkable written and oral communication skills that allow me to
work with others in a timely and team oriented fashion. My experience as a
Baseball player, coach, manager, salesman, trainer, and independent
contractor have given me the opportunity to handle people and business
needs in a professional manner.
I am an excellent leader and self-starter and ready to take on the College
Scouting position. Do not hesitate to contact me, and I look forward to
hearing from you and putting my experience in sales, coaching, playing
experience, and managing departments to practice for you.
Respectfully,
Joe Griffin
***********@*****.***
JOSEPH E. GRIFFIN
9706 Ravensway Dr.
Dallas, TX 75238
***********@*****.***
SUMMARY
Operations Manager with 8+ years of experience in sales, training,
coaching, mentoring, and managing people with emphasis on selling yourself,
course development, delivering training, and leading teams to success
within their position. Positive-dynamic leader and strategic thinker, with
experience handling, and succeeding in a fast paced, diverse work
environment.
PROFESSIONAL EXPERIENCE
Sr. Operations Manager Arbitron Incorporated, Dallas TX
Global Calling Center
January 2008 - Present
Manage the day to day operation, performance goals, incentives, and other
key performance indicators of the Global Calling Center. Create the
budgets, appraisals, disciplines, and strategies for 200+ employees,
including management staff.
- Manage several departments to work together on a daily basis to achieve
calling performance metrics, management strategies, staffing goals, and
scheduling needs to ensure call center efficiency.
- Continual training of Management, Supervisory staff, Training department,
and Research Associates on proper business methodology, etiquette, and
workplace behavior.
- Manage performance of Supervisors, Trainers, and Research Associates, to
make sure that Arbitron Inc. meets and exceeds the industry standards.
- Played roles with implementation of written Guidelines, service manuals,
training guides and curriculums for new hire and existing employees.
- Conduct interviews, disciplinary actions, annual reviews, and
terminations for entire staff, including Management Level.
- Oversee the operation and performance of the GCC calling center with over
200 employees throughout the course of a calling day.
- Development of process and software changes to increase efficiency and
performance.
- Instrumental in streamlining process' to ensure efficient work habits of
our Supervisory and Management staff.
- Led teams to achieve company wide initiatives to help improve products,
ensure reliability of information shared with customers, and to reduce
cost by 10% overall.
- Manage budget of approximately $2 million.
- Six Sigma Green Belt
Training Specialist Supervisor Arbitron
Incorporated, Dallas TX
December 2006- December 2007
- Heavily involved with startup of the Dallas Global Calling Center.
- Assisted Managing Director in exceeding the head count goal; met 1 year
goal after just 6 months of being open.
- Provide progressive training, related materials, and support training
strategies aimed at maintaining high response rate and influencing clients
over the phone to participate in Arbitron Diary.
- Instrumental in working with Supervisors Quality Assurance and Management
staff of all 3 Centers, in order to make sure they were up to speed with
latest developments.
- Provide feedback and coaching sessions to make sure Training Specialists
are meeting training goals, and providing Growth Plans for training
individuals and department.
Senior National Trainer (Independent Contractor) GlobalTec
Solutions, Addison, TX
January 2003 - December 2006
Instrumental with selling and maintaining more than $3,000,000 in assets
for GlobalTec Solutions and the parent company, Dynetech Corporation in the
past year.
- Traveled United States and Canada putting on Seminars for 10's of
thousands of new clients on how to achieve financial freedom.
- Responsible for traveling the U.S. training individual clients in a
classroom setting on how to use GlobalTec Solutions trading software, over
the course of 2-Days.
- Deliver sales presentation to create interest in another piece of company
software.
- Personal Coach for Clients that purchase any of our software at
training classes and conduct one on One Training with Clientele.
- Achieved sales goals through creative selling to current software owners.
- Instructor on Internet Broadcasts at some point for all GlobalTec
Solution's products: Wizetrade, Options Made Easy, and 4X Made Easy.
- Experienced in all Financial Markets.
- Key Role in Customer Service to instruct not only clients, but colleagues
how to use and understand the software program, to better enhance our
Customer Service knowledge.
- Developed Customer Service, Continued Learning Manual.
Premium Financial Representative Fidelity Investments, Dallas,
TX
August 1999 - December 2002
- Lead and implemented Portfolio strategies for High Net Worth clients on
daily basis.
- Currently top 10% in Sales for the entire Nation, and have been for the
two years in department.
- Prepared and presented training media to colleagues, business partner
activities we worked closely with, as well as recommending strategies, to
better relationships and increase sales numbers.
- Assisted in mentoring colleagues with financial software and training in
financial securities products.
- Interpreted analyses to identify market trends, competitive threats and
potential opportunities for investors through company balance sheets and
financial information.
- Acquired Series 7 and Series 63.
EDUCATION
Rockhurst University, Kansas City's Jesuit University December 1998
Kansas City, MO
Bachelor of Science: Business Administration
Attained full scholarship for Varsity Baseball (Captain) 1994-1998
Activities
Baseball Coach for McKinney Marshals 14u, and Richardson High School 16u
teams
Consult with area coaches on how to run more organized and efficient
practices
Individual instruction for kids aged 10 through 18 on baseball pitching,
hitting, and fielding mechanics
Worked with Consulting group, researching, and administering a new
market strategy via internet, for small business.
Volunteer: Toys for Tots, Coats for Kids, Corporate Care Programs
COMPUTER COMPETENCIES
Proficient in Tableau Data Analysis software and Microsoft Office 2007
environment: PowerPoint, Word, Excel, Outlook, Visio, Access, Infopath, and
familiar with Athena and FBSI mainframe.
Contact this candidate