Customer Service Sales

Michael Allen Krusenklaus

*** **** ******** **** ***** 5302

Austin, TX 78745

513-***-**** - ************@*****.***

EDUCATION

College of Charleston Charleston, SC

Bachelor of Science- Business Administration December 2010

Cum. GPA 3.73/4.0-Major GPA 3.91/4.0

. Cum Laude

. National Honors Society

University of Cincinnati Clifton, OH

GPA 3.67/4.0 Sept. 2005-December 2006

WORK EXPERIENCE

Total Quality Logistics Austin, TX

Group Leader (Austin and Cincinnati locations) March 2012- June 2013

. Served as a mentor, and coach, to new Account Executives

. Acted as a liaison between my General Sales Manager and young

Account Executives

. In addition to expectations of Account Executive position,

took on extra responsibilities

to help aid team in growth of headcount and revenue

Total Quality Logistics Austin, TX

Logistics Account Executive (Austin and Cincinnati locations) Jan. 2011-

June 2013

. Built a portfolio of 52 active clients via prospecting

calls, most of which were entirely new business

. Developed strong relationships with clients through customer

visits, while offering excellent customer service and being

readily available 24/7

. Produced sales of $5.4MM over a 2 year period

. First full year in sales, net revenue totaled $360,000

. 176% over goal in first year of sales, number one in my

tenure group

. Generated $3.3MM in total sales for fiscal year 2012; net

revenue totaled $443,127

. Net revenue for 2013 (Jan.1- June 4th) was $260,000, a 33%

YOY increase; number one in my tenure group

. Personally responsible for management and collection of A/R,

as well as claims administration

Mercy Health Partners Cincinnati, OH

Physician Outpatient Services Abstractor (Epic) May 2010- November 2012

. Integral participant of APC/MHP go live in role of patient

chart abstraction

. Abstracted historical patient data from APC Centricity into

Epic

. Responsible for maintaining daily chart abstractions for

physicians

The Garretson Law Firm Montgomery, OH

Project Coordinator Sept. 2008-August 2009

. Responsible for highly confidential data review

. Efficiently completed large projects by utilizing Excel

ADDITIONAL

Sigma Chi Fraternity, Member Dec. 2006- Present

Miami University Golf, Player Jan. 2008 -May 2008

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