Customer Service Manager

Wendy Henderson

*** ****** ***.

Newark, NJ *****-1134

973-***-****

**************@*****.***

PROFESSIONAL EXPERIENCE

Marc Jacobs 2012-present

Carteret, NJ

Customer Service//Data Entry Clerk

• Entering wholesale returns into Blue Cherry system to be credit to the account.

• Entering retails return in Retail Pro system to be credit to the account.

• Emailing, FedEx, and mail the credit memo to vary accounts.

• Close attention to details

Christian Dior 2010-2011 (Ajilon Professional Service)

Edison, NJ

Customer Service Rep

• Assist with three major accounts (Disney, SAKS, and Bloomingdales).

• Process All of the orders for these accounts, release them from allocation holds

• Review three reports (allocation vs. shipping, cutline and the allocation held

report)

• Handle all outbound calls to the Account Executive of the three major Accounts.

Petro Oil Company 2008-2009 (Ajilon Professional Service)

North Plainfield, NJ

Customer Service Rep

• Handled 250 outbound calls per day to customers.

• Processed account payments and expedited furnace repair service calls.

• High volume data entry of all incoming calls into Call Center database

• Corresponded daily with customers, taking orders, providing prices

Hyacinth Foundation 2005-2008

Newark, NJ

Team Leader/Case Manager

• Assisted Clients with their doctor appointments.

• Input units into Champ System.

• Received and conducted follow up calls with clients

• Paid client’s Public Service bill or Phone bill

HOPWA/Navigator

• Handles client’s in-take for short-term housing and negotiated with Landlords.

• Reviewed client’s monthly rental payment.

• Input units into the Champ System.

• Assisted Case Manger with the program Direct Emergency Assistance

Salvation Army 2003-2004

Newark, NJ

Case Manager

• Administered the HIV & AIDS support group.

• Input units into the champ system.

• Scheduled appointments with clients.

AmeriCorps/ Catholic Community Services 2001-2002

Newark, NJ

Volunteer Services/Hope House

• Literacy Program

• Helped the children with their homework

• Helped the Coordinator with different projects (Christmas Day, Valentine Day, Easter and

Mother’s Day)

Skills

Excel JDE System

Microsoft Word Data Entry (10000 wpm)

IBM Computer Alpha and Numeral

American Soft Ware (As 400) Champs (Ryan White) Program

Blue Cherry Retail Pro.

EDUCATION

Weequahic High School 1978

Newark, NJ

Degree: High School Diploma

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