Quality Control Manager

W. Keith Spears

**** ******* ***** ***. ***** ? San Antonio, TX 78229

Cellular: 734-***-**** ? Email: *********@*****.***

PROFESSIONAL WORK HISTORY

Quicken Loans/ Title Source Inc.

**** ** 2013

Closing Coordinator/Communication Specialist

Troy, MI

. Collaborated with appropriate teams and lenders to coordinate and

schedule home closings.

. Acted as a liaison between Title Source, subscriber, and the client.

. Maintained closing queue and a closing request email box.

. Assigned closings to specified closers/vendors.

. Resolved any and all signing issues.

. Managed phone calls regarding closings and scheduling questions.

. Received closing packages, reviewed specific information, and uploaded

to the Quicken Loans database.

. Featured as Employee Spotlight in the August 2013 company newsletter,

Title Waves, for voice talent.

Cumulus Radio 2009 to 2012

Promotion Coordinator / Segment Producer / Assistant Editor

Ann Arbor, MI

. Assisted the Marketing Director and Promotions Manager, and supervised

part-time promotions assistants and interns when applicable.

. Assembled and disassembled promotional booth, signage, and equipment

at remotes and appearances.

. Facilitated contests, games and giveaways at on-site events.

. Assisted in administrative duties, promotional planning, execution,

creating, and actively sought promotional partnerships for community

development.

. Provided public interaction and clerical support.

. Assisted and coordinated general marketing and promotions department

functions in a timely manner.

. Represented radio station in a positive, friendly manner to listeners

and clients.

Washtenaw Community College 2009-2010

Guest Speaker

Ann Arbor, MI

. Spoke fluently and persuasively to audiences of all sizes.

. Engaged listeners in a group discussion regarding a particular topic.

. Dealt with questions in an orderly fashion from the audience.

. Maintained the attention of my listeners, ensured that everyone was

participating in the discussion.

Fresh Express 2003 to 2005

Packaging and Filling Machine Operator

Marrow, GA

. Prepared raw products for processing by cleaning and removing damaged

or otherwise inferior materials.

. Operated and/or maintained machines to wash/dry, weigh and package raw

products.

. Inspected products during and after processing for quality control.

. Made adjustments and repairs to machinery when needed.

Federal Aviation Administration 2003 to 2004

Pilot Weather Briefer/Air Traffic Control Specialist

Kankakee, IL

. Utilized two-way radio and dedicated land lines to communicate

effectively with pilots, and other weather reporting agencies.

. Coordinated the safe, orderly and expeditious flow of aircraft at the

airport.

. Continually observed changing weather conditions in order to keep

pilots informed as it pertained to their destination airport.

. Offered emergency assistance to aircraft and bore responsibility for

notifying and coordinating with emergency personnel.

. Observed weather conditions and assisted aircraft during periods of

inclement weather with the use of satellite and radar, instrument

landing systems and various types of airfield lighting.

United States Air Force 1998 to 2003

Air Traffic Control Specialist

Hill AFB, UT

. Controlled and regulated en route and terminal air traffic.

. Initiated and issued ATC clearances, instructions, and advisories to

ensure the safe, orderly, and expeditious flow of air traffic

operating under instrument and visual flight rules.

. Planned, organized, directed, inspected, and evaluated air traffic

control activities.

EDUCATION

Eastern Michigan University

Bachelor of Science, Communications and Broadcast Arts, 2011

Ann Arbor, MI

United States Air Force Air Traffic Control School

Certificate, Air Traffic Control, 1999

Keesler AFB, MS

Federal Aviation Administration - Mike Marooney Aeronautical Center

Certificate, Pilot Weather Briefing/Observation, 2003

Oklahoma City, OK

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