Customer Service Manager

ALTOON D. PHILLIPS

Atlanta, GA *****

Phone: 347-***-****

Email: *********@*****.***

Administrative professional with over 10 years of varied

leadership and management experience including extensive

knowledge in a diversified multi-national management role.

Seeking a position as a Human Resources Assistant or an

Administrative Assistant in order to gain and lend

experience. Possesses the ability to execute office

administration, exhibits exceptional organizational

proficiency, and great communication skills.

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE PROFESSIONAL

Office Team, Atlanta, GA

July, 2013-Present

. Hired for contract and temporary administrative support positions.

. Provide necessary support to ensure operations are maintained in an

effective, up to date and accurate manner.

. Handle sensitive information, assist with office management,

directories, logistics, and equipment inventory.

CHEF DE PARTIE

V. Ships/Travel Dynamics, Miami, FL

April, 2013 - June, 2013

. Managed inventory and logistics for foodservice and hotel provisions.

Maintained food cost and budget guidelines.

. Provided exceptional customer service to ensure favorable satisfaction

ratings.

ADMINISTRATIVE ASSISTANT

First Call Ventures LLC, Ft. Lauderdale, FL

March, 2013 - April, 2013

. Provided all areas of administrative support to sales, dispatch, and

accounting departments.

. Consulted with management to develop policies. Provided information

to clients by answering questions.

. Responsible for recordkeeping, maintaining supplies inventory, and

multi-line telephone operator.

ASSISTANT GALLEY OPERATIONS MANAGER

Celebrity Cruises, Miami, FL

April, 2010 - December, 2012

. Leadership duties included to direct, coach, develop, support, and

evaluate the performance of 70+ direct reports. Assisted Training &

Development Manager with duties from career and professional

development, to needs assessment, facilitating, PowerPoint

modifications and design, company policy enforcement, and leadership

coaching.

. Recognized as Manager of the Month for June 2011.

UNIT MANAGER

SSP Caribbean, Montego Bay, Jamaica

January, 2006 - April, 2010

. Maintained a proactive human resource function, while promoting

employee motivation and constant customer service training. Conducted

progressive discipline and implemented corrective actions.

. Reviewed financial reports to determine business trends, forecast and

analyze sales. Completed dual currency cash reports and deposits.

Managed accounts payables, payroll preparations, and handled

wage/benefit administration.

. Awarded as Manager of the Year 2008.

EDUCATION AND CERTIFICATIONS

Certificate of Achievement from SHRM, Essentials of HR Management

Jack Welch Management Institute, Ft. Lauderdale, FL

March, 2013

B.A. Culinary Arts /Foodservice Management

Johnson and Wales University, Providence, RI

May, 2002

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