Training Customer Service
Resume:
Page *
Cheryl R. Hilliard
***** *** *** *. **********, AR 72932
************@*****.***
Objective
The goal is to find employment in the Logistics/Business career field that fosters opportunity to grow as a
Supervisor/Mentor and as a professional.
QUALIFICATION SUMMARY
• Results-achieving professional with 10 years of United States Air Force Logistics Management
experience and 5 years supervisory experience in material management/Logistics fields.
• Reliable with excellent communication skills and works well with all levels of management and
personnel.
• Trained/qualified to operate a variety of Government Material Handling Equipment (MHE) such as
forklifts and stock pickers.
• Possesses an active, Department of Defense (DOD), Secret security clearance with
investigation,22 Mar 2012, update.
• CPR (Cardio-Pulmonary Resuscitation) and Self-Aid Buddy Care certified, Aug 2014.
• Certificates Traffic Safety Program, OSHA)Occupational Safety and Health Administration, Jul 12,
2012, OPSEC(Operational Security)
• Adept in Microsoft Word, Excel, Access. Microsoft Word, Excel and Office Automation
• Current Pass Port
AREAS OF EXPERTISE:
• Distribution Management Material Handling
• Quality Assurance Customer Service/Ordering
• Weapons Inventory Control Processes Chemical Warfare Distribution
• Standards/Procedures Compliance Training Leadership
WORK EXPERIENCE
04/09/2012 – 04/09/2013 Ft. Jackson Army Base, Columbia, SC
Supply Technician/Weapons Distribution HQ USA TNG CENTER/Property Acct Team
Serves as a supply technician performing work relative to stock availability, accountability, and procedures
for weapons pool items using automated supply systems. Performs supply management, records
management, and inventory control of the weapons pool equipment and property accountability mission.
Forecasts the supply requirements needed to keep stock for major weapons systems and subassemblies.
Resolves and reduces any supply or property accountability issues. Utilizes hand receipt holder of real or
accountable property in compliance with regulations.
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06/09/2010 – 11/09/2011 Incirlik AFB, Incirlik, TU
Skills Development/Arts and Crafts Specialist 39 Force Support SQ/Assistant Manager
Provided programs with activities to service a diverse community, which consists of active duty, retired
military, reserve forces, dependents and authorized civilians and Turkish nationals. Oversaw contract
instructors. Provided proper guidance, direction and feedback on strengths and weaknesses. Provided
input to appropriated and non-appropriated fund budgets. Interacted with customers, conducted surveys,
used focus groups and analyzed inventory reports to determine customer needs.
05/2008 – 05/2009 Conway, AR
Title Research and Quality Control Gary A. Monroe & Associates for Chesapeake Exploration
Utilizing database, title plant and courthouse to pull documents. Document and File Preparation. Chain
title for those documents to determine mineral rights. Prepare and type 30 Ownership Reports daily.
Coordinated, negotiated and prepared oil and gas leasing, top leasing, seismic options, joint operating
agreements, farmin/farmout agreements, and lease assignments, while completing projects from
inception to completion. Ability to communicate effectively both orally and in writing using tact and
courtesy. Ability to plan, organize, work, and meet deadlines. Review and process incoming and outgoing
correspondence, materials, publications, regulations, and directives by screening incoming mail and
electronic messages to identify what needs to be brought to the attention of the supervisor, referred to
appropriate staff, rerouted to other organizations/offices, or handled personally. Skilled typist. Knowledge
of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written
correspondence and reports. Platted legal descriptions to ensure ownership of land. Researched any
gaps pertaining to missing documents, probates, mineral deeds, internet resources (rootsweb.com), etc.
In-depth knowledge of all levels of land and title administration Highly capable to manage multiple
projects simultaneously under time limitations, with minimal supervision Excellent analytical,
organizational and presentation skills
06/2004 – 11/2007 Little Rock AFB, Little Rock, AR
314 th Logistics Readiness SQ (AETC)
Procedures and Accountability
Prepared surveillance checklists and conducted compliance assessments on the squadron’s $178 million
account, consisting of over 22,000 line items. Validated squadron’s flight ability to maintain accounts and
support given to the world largest C-130E/H/J base comprised of five flying squadrons and the USAF
Mobility Weapons School, involving 76 aircraft. Assisted in routing and implementing guidance for 40
supplements and 45 operating instructions. Prepared reports and follow-up correspondence to
inspections, staff visits, and audit reports. Monitored and tracked status reports in the Standard Base
Supply System (SBSS) and Supply Asset Tracking System (SATS). Filed and Maintained Daily Document
Register, Consolidated Transaction Register, Consolidated Inventory Adjustment Document Register, and
recorded alterations. Monitored and cleared rejects on disposal follow-ups from the Defense Reutilization
Marketing Office.
Key Achievements:
• Processed 8K shipment suspense details; accounted for $133M in outbound shipments and
ensured zero lost assets
• Led processing of 20K+electronic signature inputs and ensured accountability of $36M in parts
• Validated 67 controlled item code changes and accounted for proper security of $1.3M in assets
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6/2004 – 11/2007 Little Rock AFB, Little Rock, AR
314 th Logistics Readiness SQ (AETC)
Unit Health/Fitness Monitor
Provided comprehensive and proficient health and fitness evaluations to the local active duty population
per AFI 36-2905. Trains and administers UFPMs and PTLs on FA policies and metrics. Maintained
currency by completing annual refresher training and bi-annual BLS training. Administered and processes
bi-annual fitness assessments requirements for military personnel. Monitor the 1.5-mile run, administered
the Ergonomic (ERGO) and one mile walk test to members who were medically cleared from the run test.
Operates Ergonomic equipment. Performed basic physical assessment measurements to include height,
weight, timed walk/run test, and muscular strength tests (timed crunches and push-ups). Performed
official body composition assessment using abdominal circumferential taping technique IAW Air Force
Instructions. Ensure there are no constraints in medical records that might burden individual in testing.
Demonstrates and briefs proper sit-up and push up techniques per Air Force regulations. Provides
knowledge of physiology and/or exercise techniques sufficient to conduct physical activity assessments
and provide improvement plans.
• Sustained a perfect fitness score of 100 percent throughout active duty military career.
• Maintains healthy eating habits while promoting a healthy lifestyle.
• Manages patient’s condition and tracked in AFFMS (Air Force Fitness management System)
computerized system ensured 150 individuals were evaluated annually.
7/2007 – 11/2007 Little Rock AFB, Little Rock
314 th Logistics Readiness SQ(AETC)
Training Technician
Single point of contact responsible for planning, administering, developing and evaluating a complete
training and readiness program for all non- appropriated funds (NAF), appropriated fund, military and
volunteer employees assigned to the Services Squadron. Monitored, evaluated and recorded Career
Development Course (CDC), Ancillary and Computer Based Training (CBT) to ensure program
effectiveness. Offered and identified specific training requirements ensuring higher headquarters
directives are incorporated into the training plan, identifying appropriate resources/vendors, ensuring
funding is acquired for the identified training requirements, etc., to the extent needed to support squadron
needs and Air Force requirements as measured by established metrics. Manage Professional Military
Education Program by compiling a list of eligible individuals for Non-commissioned Office Academy
(NCOA) and Squadron officer School (SOS). Processes enlistment ceremonies and administer pre-oath
briefings. Developed alternative training methods if expected improvements are not seen. Ensured all
personnel that required training are trained, documenting and updating training records once completed,
tracking individual and collective status, ensuring personnel are enrolled in career development programs.
Assist with civilian training programs by receiving, logging, and verifying training requests to ensure they
are job related and meet all legal and regulatory requirements, and oversee lower graded personnel in
accomplishing the same function. Develops formal or informal training courses for personnel in the
various SV functional activities. Scheduled classes based on availability of classrooms, equipment, and
instructors. Develops formal or informal training courses for personnel in the various SV functional
activities. Manage military technical training allocations and the selection process for no name allocations
to include Officer/Enlisted PME.
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10/2001 – 05/2004 Eglin AFB, Ft. Walton Beach, FL
96 th Logistics Readiness SQ (AFMC)
Chemical Bag Distribution/Supervisor
Warehouse Distribution/Supervisor
Supervised three personnel in the largest mobility facility in Air Force Material Command, provided
support to the Air Armament Center and seven wings from 4 major commands possessed over 100 test,
fighter and special operations aircraft. Supported the largest supply account in the Air Force. Provided
security and 24 hour access to 5,000 mobility weapons. Responsible for proper maintenance, storage,
issue and retrieval of over 7,200 Chemical Warfare Defense Equipment (CWDE) mobility bags. Ensured
access to mobility and weapons storage facility in support of contingencies and local headquarters
directed exercises. Maintained and updated the Mobility Inventory Control and Accountability System
(MICAS) for reporting data to HQ AFMC. Reviewed and maintained Air Force Instructions and technical
orders applicable to the mobility element.
• Received and stored over $1M replenishment items for mobility issue. Provided 1,200 mobility
bags for IRAQI FREEDOM.
• Presented weapon vault/mobility bag briefs to HQ AFMC CD/ROTC
• Performed quality control checks on 6,345 receipt documents and maintained 100%
accountability.
• Processed over 180 turn-ins and returned serviceable assets valued at $2.5K back to stock
Provided supply, equipment and fuel support to Air Armament Center and five commands possessed over
100 test, fighter and special operations aircraft. Managed an inventory of over 61,000 line items valued at
$850 million. Responsible for off-loading, in-checking and processing critical due-in from maintenance,
economic order quantity consumption and mission capable (MICAP) receipts. Processed requests for
special inventories and performs research for rejects receipts using Standard Base Supply System
(SBSS).
• Maintained control of sensitive material and verified signatures for receipt of issued classified
items.
• Provided 500 customer issue requests and due-out transactions monthly
• Provided organization practices and reconstructed over 6,000 warehouse storage areas
10/1997 – 09/2001 Tinker AFB, Oklahoma City, OK
552 nd Logistics Support SQ (ACC)
Aircraft Parts and Distribution/Technician
Responsible for the receipt, storage, issue, and shipment of E-3 Airborne Warning and Control System
(AWACS) unique assets. Downloaded and distributed Standard Base System (SBSS) reported and listed.
Monitored the daily issue Effectiveness report in coordination with the Defense Logistics Agency (DLA).
Resolved reject transactions and managed the work center’s delinquent document listing. Oversaw
processing and conducted periodic inventory of stocked assets. Worked after hours support and
processed customer request and issued stocked assets. Accomplished the build-up and deployment of
Mobility Readiness Spares Package (MRSP) and En-Route Spares (ERS) in support of the wings global
mission.
• Processed over 3,300 priority issue requests valued in excess of $30M.
• Managed an inventory of 3,200 assets and resolved 50 quantity variances.
• Transferred over 163 electro-sensitive devices and cut average inventory time by 60%
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EDUCATION
Associates in Applied Science, Healthcare Management (2014) Currently working towards my Bachelors
in Healthcare Management.
PROFESSIONAL MILITARY EDUCATION
Supply Management Craftsman, (7-level school), Lackland AFB, Texas, March 2004
USAF Airmen Leadership School (Management and Leadership Training), March 2002
Apprentice Inventory Management, (5-level school), Lackland AFB, Texas, February 1998
COMPUTER TECHNOLOGY
• Proficient in the use of multiple software products including Standard Base Supply System,
(SBSS), Integrated Logistics Supply System, (ILSS), Enterprise Solution System, (ESS),
Automated Logistics Management Support System (ALMSS),Federal Logistics (FEDLOG),
(Microsoft Office) - MS Outlook, MS Excel, MS Word, MS Access, and MS PowerPoint.
REFERENCES
• Ms. Cheryl Goodson – 803-***-**** or 803-***-****
• Mr. Carl Goins – 479-***-****
• Mr. Tony Vazquez – 803-***-****
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