Customer Service Human Resources

Carol J. Leyba

******@*********.***

**** ****** ***. ****: 310-***-****

Torrance, CA 90501 Cell: 310-***-****

CAREER OBJECTIVE:

To secure a position where my existing skills in the areas of HR benefits/loa

administration and customer service can be utilized by a progressive and innovative

company.

SUMMARY:

Seasoned HR Administrator with 25 years of experience with a proven record of

accomplishment in the areas of leave of absence, disability, health & welfare benefits,

and general administrative assistance. Strong organizational abilities combined with

excellent interpersonal, communication, and customer service skills have allowed me to

work effectively with employees at all levels.

PROFESSIONAL EXPERIENCE

Autism Spectrum Therapies (AST) Culver City, CA

LOA/Worker's Comp Administrator (Temp) 03/13-Present

• Performed full spectrum LOA audit to ensure compliance. This resulted in a recovery of

$15,000 in outstanding premium payments as well as set the standard for reducing future

liability.

Maintained day-to-day compliance and employee communication of FMLA/CFRA and

•

PDL.

• Administrated workers' compensation process between employee, supervisor and carrier.

Risk managed claims by facilitating the return to work program.

Northrop Grumman Corporation El Segundo, CA

Sr. Human Resources Disability and Leave Specialist 01/04 –03/12

Responsible for communicating with employees, line managers, and HR Business

partners for matters relating to Leave of Absence (LOA) policies and procedures.

Supported approximately 75,000 union, non-union, SCA, and expatriate populations .

The last 5 years administration was done in a Service Center environment

• Subject matter expert regarding all leave of absence issues, including but not limited to

Corporate leave policies, FMLA, state disability plans, HIPPA, and USERRA.

• Manage and track LOA cases in Northrop Grumman’s (NG) case management system to

ensure accurate and timely tracking, and compliance with state and federal LOA laws, as

well as company policy.

• Ensure exceptional customer service experience to HR business partners and other

parties by responding timely and accurately to leave related inquiries.

• Provide real-time assistance via phone to employees regarding general questions

pertaining to leave of absence policies and procedures.

• Administer the short term and long-term disability plans for NG, which involves benefit

reconciliation, running weekly disability downloads, preparing STD/LTD packages, running

sick audits, and counseling employees.

• Coordinate efforts with NG Health Services, Workers Compensation, Voluntary Plan

Administrators, State Disability, UNUM, managers, HR Managers to resolve complex

customer issues or other important matters.

• Update HR/Leave of Absence Website, new communications, policies and procedures

when necessary.

• Key contributing member on the NG Leave of Absence Change Control Board focused on

reviewing customer change requests, and implementing those changes.

• Develop and execute training as needed for co-workers, managers, and HR.

Northrop Grumman Corporation (formerly TRW INC) Redondo Beach, CA

07/92 – 01/04

Benefits Generalist

Responsible for communicating with employees, managers, and HR Business Partners

for matters relating to Benefit policies and procedures. Supported approximately 8000

employees including the expatriate population .

• Maintained Benefits Website and any new communications for that site

• Assisted employees with issues regarding health and welfare plans, (medical, dental,

vision, flexible spending accounts), short and long term disability plans, pension plans, and

401(k) plan.

• Act as liaison for carriers, providers and employees to solve claim & coverage issues.

• Researched and resolve TRW benefits policy questions for employees, human resources,

payroll and various third party organizations.

• Counseled employee’s on retirement forecasting which included estimates, payment

options, and medical plan alternatives

• Processed death claims and Executive Health Care Plan

• Conducted New Hire orientations, and participated in the Annual Enrollment activities

• Interfaced with Workers Compensation, Voluntary Plan Administrators, state disability, and

Corporate Staff, to assist employees with their benefits.

COBRA Administrator 01/90 - 3/92

• Administered the Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) in-

house, including initial notification, enrollment process, premium reconciliation and carrier

reporting.

Education

• AAPC

Certification in Medical Terminology

• El-Camino College, Torrance, CA

Skills

• PeopleSoft (CHR), ADP, and Case Management System (HEAT)

• Kronos, CATS and Databasics Timekeeping Systems

• Microsoft Office (Outlook, Word, Excel, and PowerPoint)

Contact this candidate