Sales Customer Service
Resume:
Larry A. Miller
**** ***** **. ***** ***** Roy, WA 98580
360-***-**** ********.*@****.***
OBJECTIVE Sales Manager position
QUALIFICATIONS
Summary
Over 12 years experience within steel industry
Sales, purchasing, project management, and presentations
Account and budget management
Supervision, team development, and training
Customer service and quality assurance
Steel Industry Experience
Served as Project Manager for all large projects at steel castings
manufacturing facility. Provided oversight for all departments involved
in development and production of casting process including pattern
shop, magma, molding, pouring, upgrading, and deliver schedule.
Served as Territorial Sales Manager for steel commodities business
with primary products including stainless steel plate, fittings, and
mining wear parts.
Developed extensive knowledge of steel making processes,
specifications, and performance including pipe, hot rolled, and alloy
castings.
Developed knowledge of, contacts with, and relationships throughout
U.S. steel market, including producers, consumers, and intermediaries.
Sales, Purchasing, Project Management, and Presentations
Managed business sales and accounts totaling $22M annually.
Increased sales to foreign countries from $2M to $12M annually within
first 18 months in Global Sales Manager position.
Negotiated sales, placed orders, and implemented contracts for
worldwide steel manufacturing.
Traveled worldwide to outsource steel production. Researched out-of-
country foundries for costs, ability to produce needed products, and
other factors. Primary focus was purchasing steel castings from China
for resale in USA.
Assisted over 15 foundries in China to produce quality steel and alloy
castings, ranging from 2 to 70,000 lbs.
Received two promotions, from inside Sales Representative to Store
Manager to Territorial Sales Manager, within first six months at steel
manufacturing company. Increased sales from $1.8M to $5M in 18
months.
Presented reports and information to CEOs and top government
officials including members of congress and military commanders.
Explained project plans and benefits, from implementation to
production of product.
Larry A. Miller, page 2
Supervision, Team Development, and Training
Supervised 14 staff in steel manufacturing facility including
accountants, shipping, quality control, welders, and production staff.
Assessed individual team members for strengths and growth
opportunities. Assigned tasks with focus on strengths. Developed
strategies and opportunities for improvement in other areas.
Wrote Standard Operating Procedures for company with focus on
baseline standards for all employees.
Provided regular one-on-one and team training. Trained employees in
customer service, sales, and collections. Focused on meeting customer
needs and supporting company policies and goals.
Set up training with outside professional trainers as needed.
Account and Budget Management
Managed sales accounts with private businesses and U.S. and foreign
governments.
Assessed risk factors and pattern development costs before negotiating
contracts.
Created semi-annual budget forecasts including travel expenses,
product research and development, and risk assessment.
Developed quarterly budgets for all projects.
Customer Service and Quality Assurance
Imported product, tested for quality, and provided upgrades as needed
to meet customer requirements.
Developed customer trust by listening to needs and determining best
way to meet those requirements while meeting company goals.
Supported small businesses and entrepreneurs by providing initial
financial credit, coaching in marketing and sales, and providing
credibility backing.
EMPLOYMENT HISTORY
Kavod Castings 2/12-Present
VP Sales, Global Castings
National Account Manager, 1/03 to 1/12
Global and Corporate Sales Manager
Bradken Atlas Tacoma, WA
Outside Sales Manager 10/97 to 12/02
ESCO Corporation Portland, OR
EDUCATION
General Studies
Olympic College Bremerton, WA
International Air Academy Vancouver, WA
Business Planning
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