Sales Manager
Resume:
Daniel Kutter 614-***-****
Powell, OH 43065 *******@*******.***
SUMMARY
Focused management professional with an extensive background in transportation and
retail industries. Earned reputation for a strong work ethic as reflected in performance
evaluations, additional work assignments outside scope of responsibilities and by
fostering strong business relationships. Positive, profit-oriented individual with a proven
track record of leading, coaching and motivating large and small teams to achieve the
highest level of performance.
PROFESSIONAL EXPERIENCE
Knight Refrigerated 2005-2013
Service Center Manager (Columbus, OH)
Complete P&L ownership for an 85 tractor division including over 90 drivers, 12 shop
personnel, and 10 office employees. Responsibilities included production, controlling
costs, human resources, mid-west sales market, safety including DOT compliance.
• Added over $100,000 in additional revenue in one month by negotiating solutions to
capacity issues for several customers during peak shipping season.
• Driver turnover below 50% (industry average above 100%) by mentoring office team
in the importance of relationship building, providing honest feedback, and
communication with the driving associate.
• Enhanced driver growth by visiting professional driving schools; led company in
number of new drivers hired from schools by developing and executing a
presentation that sold the recruit to our company.
• Generated 15% increase in load count by taking on the added responsibility of sales
manager for the mid-west market. Gains made by meeting with individual customers
and determining win-win solutions to each business' transportation needs.
• Developed a highly respected and trusted office staff with the lowest office turnover
in the company and promoted one employee to service center manager in 2013.
Division Manager, (Phoenix, AZ)
Complete P&L responsibility managing over 100 drivers, 15 office employees and the
western sales territory.
• Gained experience managing the seasonality of the western markets resulting in the
ability to capture additional revenue for the company in peak season.
• Established essential relationship with our largest account, Sara Lee, which became
the stepping stone for building the business by garnering the lanes that worked best
to grow company profit
• Played integral role in two major acquisitions spear-heading a team that merged
both operations departments into one.
• Company relied upon my abilities to coach and develop a successful team resulting
in the company utilizing internal candidates from my department to fill leadership
roles.
Toys R Us, (Lima, OH) 1990-2005
Store Director
Spent 15 years in various levels of retail management where I gained knowledge and
developed my abilities to manage a business. Fostered a work environment in which
both business and employees had the ability to thrive.
• Consistently throughout my career would lead in sales and profit within my district
winning several awards for top line and bottom line results.
• Added an additional $50,000 in sales by opening a satellite store in the mall during
the holiday season.
• Utilized strong community relationships to drive sales during special store only
events. These events would increase sales by over 25%.
• Consistently led district in add on sales by coaching and leading team to ask the
customer for additional add on purchases.
• Worked with motivated employees seeking career advancement; several of the
people I mentored are still in leadership roles within the retail environment.
• Store sales volumes ranged from 5 to 28 mil/year, showing my ability to adjust to
varying volumes of store sales and store teams.
• Added over $10,000 in top line sales by finding a local company to recycle store
supplies.
• Organized an autograph event for a local celebrity that included planning and
organizing the special production of an action figure for this event only. Generating
over $35,000 in additional sales for one day.
PROFESSIONAL DEVELOPMENT
Center for Workplace Excellence
5 skills for Being an Effective Manager
Franklin Convey
7 Habits of Highly Effective People
Disney Institute
Disney's Approach to Quality Service
Franklin Covey
The 4 Disciplines of Execution
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