Customer Service Years Experience

SUSAN GILLETT

**** ******, ***

Evanston, IL ****1

773-***-****

*******@***.***

SUMMARY Goals driven individual with 8 years experience in the customer service/administrative

field. Excellent interpersonal communications skills with a dedication to providing

exceptional customer service. Highly organized with the ability to adapt to changing

environments. A strong team player who also works well independently, learns quickly

and is dedicated to building positive working relationships with both patients and staff.

EXPERIENCE

2004 to Present NORTHSHORE UNIVERSITY Evanston, IL

HEALTHSYSTEM

Unit Concierge

Scheduling appointments, admitting and discharging patients in a efficiently, entering

charge information and timely notification of patient movement to transport. Answering

and direction of all incoming calls. Ordering/tracking of department supplies. Creating

schedules and assignments for staff members.

2002 to 2004 FEDERAL MOGUL Skokie, IL

Assembler

Responsible for the assembling of specific automotive parts and the inspection of the

finished product to ensure accuracy.

EDUCATION

H.S. Diploma

Stratford Career Institute

•

SKILLS MS Word

• MS Office

• Epic System

• Internet Research

• Business Correspondence

• Mail Routing

• Office Machine

• Alphanumeric Filing

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