Customer Service Manager
Resume:
DAVID T. LEWIS, SR.
P.O. Box ******
Houston TX. 77242
*********@*******.***
SUMMARY
I offer more than (12) twelve years’ experience in manufacturing, and distribution facilities, as
well as chemical plants and refineries. I have excellent mechanical, trouble-shooting and
problem solving skills, along with Management, Supervisory and Coordination abilities. I have
the ability to interpret company policies and procedures and implement them into location work
practices. Self-starter, motivated, punctual, dependable, detail oriented, a professional attitude
and appearance are all attributes of mine.
EDUCATION
Southern University, Marketing Major 1982-1986
EXPERIENCE
ABCO SALON & SPA SERVICES, Houston TX. 06-2009- present
Transportation/ Warehouse Manager
• Supervised and assigned specific responsibilities to all Warehouse and Transportation
personnel, which included outsourcing delivery personnel, transportation activities, and
other duties, as required by the needs of the branch and the customer base, ensuring that
the branch provided excellent internal and external customer service while achieving total
labor ratio goals.
• Restructured all warehouse operations to accommodate new vendors. Assisted all sales
personnel with inside and outside customer base as well as generating new territories for
existing personnel.
• Supported branch cost control measures, which involved developing route consolidation
and/or route expansion strategies, and provided relief coverage when employees were
absent, including processing accounts, and other operational duties.
Federal Express Home Delivery, Houston, TX. 01-2010 -Present
PT- Auditor 01-2010-present
• Perform Van Service Audits on all inbound vehicles providing assistance with QA
Department as needed
• Provide Driver support to ensure optimal performance
• Assist with Management to ensure all end of day issues are reconciled
Data Masters Inc, Houston TX. 07-200*-**-****
PT- Accounting Consultant
• Provided in-house assistance to small to mid-sized businesses and assisted in achievement
of their business objectives to increase their bottom line.
• Offered system design and software assistance with cash forecasting, optimizing inventory
and managing customer relationships for Manufacturing, Distribution, and Service
companies.
• Internalized specific codes of ethics to fortify client relationships by offering fair advice
and accepting transactions to benefit clients.
Iron Mountain Offsite Data Protection, Houston TX. 04-200*-**-****
Transportation Manager 04-200*-**-****
Supervised and assigned specific responsibilities to all Transportation personnel,
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which included route delivery, transportation activities, and other duties, as required by
the needs of the branch and the customer base, ensuring that the branch provided
excellent internal and external customer service while achieving total labor ratio goals.
Supported branch cost control measures, which involved developing route consolidation
and/or route expansion strategies, fleet maintenance and provided relief coverage when
employees were absent, including processing accounts, and other operational duties.
Assisted Branch Manager with the Performance Management process by
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monitoring employee attendance, OPIS productivity, Payroll Model tracking and other
performance markers as well as corporate training initiatives. Generated performance
appraisals, counseling forms to deliver to employees as needed.
Manage OPIS by running reports, monitoring daily reporting data, to schedule
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employees, manage resources, and reward/counsel employees for productivity.
Assisted Branch Manager with client tours. Visit Clients (5) per quarter to ensure
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quality service is being delivered and to direct the coordination of special deliveries or
Disaster recovery tests.
Freeman Decorating, Houston TX. 02-200*-**-****
Foreman-02-200*-**-****
• Supervised and trained employees in the decorating of trade shows and conventions
including pulling and preparing outbound trade show exhibits
• Performed duties and met responsibilities associated with supervisory position
• Oversaw dock operations, ensuring that freight is loaded and unloaded in accordance with
established safety and cost standards, including planning, assigning, supervising and
evaluating employee workload, as well as interfacing directly with all levels of Sales and
Management and Union officials.
• Monitored and planned budgets, month-end closing activities, revenues and expenses, as
well as auditing.
Federal Express Home Delivery, Houston, TX. 02-200*-*-****
PT- Package Handler/ Quality Assurance 2-200*-*-****
• Supervised and coordinated package handlers engaging in the timely unloading of
packages, using correct techniques while assisting in training of new personnel.
Assisted in all phases of inbound and outbound shipments while overseeing conformance to
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shipping packages, unload plans, preventing damage to shipments during transit, and
ensuring on-time departure of freight as well as incoming freight.
• Maintained all yard functions including maintenance and assisting in scheduling of all
inbound Tractor Trailers, performed dispatch functions (TMS), worked directly with
customers/carriers, and dealt with line haul drivers and switching when necessary.
Borden Chemicals and Plastics, Geismar, LA 08-199*-**-****
Process Technician/Operator, 2/1997-1/2003
Provided basic process operations including Batch Operations, swapping and monitoring of
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centrifugal and screw compressors, steam and gas turbines, heat exchangers, Klarex coolers,
reboilers, distillation columns, incinerators, high pressure pumps, vacuum systems and fans,
reciprocal compressors, COGEN monitoring with start-up and shut-down operations.
Synthesis and recovery, granulation and DCS and pneumatic board areas.
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Performed lab work in Main Lab, Urea Plant, Methanol Plant, Acetylene Plant
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Issued safe work permits, hot work permits and vessel entry permits.
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Member of Emergency Rescue Team
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Chemical Loader, 8/1996-2/1997 (contract employee through Tempco)
Loaded rail cars and unloaded barges, with cranes and forklifts.
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Computer data entry including creating procedures, maintaining import and export
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procedures according to barge manifest.
Maintained all yard functions in Tank Farm including maintenance and assisting in
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scheduling of all rail cars, performed dispatch functions, and worked directly with carriers,
and dealt with line haul drivers and switched when necessary.
Professional Training
• SAP Certified
• Certified Peachtree Consultant
• Certified MAS 90/200 Consultant
• Certified Microsoft Dynamics GP 10.0 Consultant
• Confined Space Rescue Training-Certificate of Qualification, October, 2000
• American Heart Association-Heart saver & CPR Certification, October 2000
• Emergency Response Team – L.S.U. Baton Rouge, La., October 1997
• Applied Associates International, Inc., Orlando, FL-Hazardous Waste Operation and
Emergency Response, 1993
• American Red Cross, Orlando, FL-Standard First Aid/Adult CPR, 1993
• National Seminars Group, Dallas, TX-Powerful Telephone Skills, 1988
• Dale Carnegie and Associates, Inc., Dallas, TX-Professional Sales Course, 1988
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