RESUME

SYED ABU SALEH

Flat # * Block * Kengeri satellite

Splendor apartment, Suncity road,

Kengeri satellite town Bangalore 60

E mail: ab9xpi@r.postjobfree.com

Mobile no: 741*******, 903-***-****

CAREER OBJECTIVE:

To be a part of an organization where I would be able to develop and utilize my skills in

the field of Networking, specializing in the area of LAN, WAN and also visualize growth

in my career as well the organization while being resourceful and innovative.

Skills Summary:

Over 5yrs of experience in IT industry, currently working as Senior Network Tech

support engineer (DTAC).

Good knowledge about the functioning and responsibilities involved in a Network

Operations Center, with experience in implementing, analyzing, optimizing,

troubleshooting and documenting of LAN and WAN network.

Operate network management and monitoring tools.

Analyzed LAN to determine what were the major problems and improvements

needed to be made to the network infrastructure.

Knowledge of Monitoring tools like Sev One, Cisco Works.

Vendor Management related to RMA’s and TAC cases.

Good knowledge about networking concepts pertaining to LAN, WAN,

Networking devices administration and maintenance in multi platform environments.

Proven skills in providing 24 hours support to clients on network issues and

providing support on network outages and network connectivity across the globe.

Effective communicator with excellent analytical, problem solving and

interpersonal skills.

Understanding of MPLS.

Expert level abilities in router/hub/switch configuration, network implementation

and troubleshooting.

Excellent communication and documentation skills.

Professional Experience:

Profile # Current Company

Organization : AT&T Communication Services

Designation : Senior Network Technical support (DTAC)

Period : July 2013 till date

Job responsibility

Circuit Activation for AT&T clients which includes activation for internet services

and MPLS services.

MPLS configuration for clients who already have their sites within the cloud and for

the new clients opting for these services.

Activation and configuration of MPLS on PE and CE routes to get the site included

with in the cloud and to establish communication with their peer sites with COS

configuration as per the clients requirement.

Configuration of BGP, EIGRP and OSPF on the peer routers to establish

communication.

Multi home configuration for clients and load balancing.

Configuration of DHCP, NAT and redistribution.

Troubleshooting circuits issue and coordination with the LEC to get the circuit up

and running.

Troubleshooting network outages with respect to routing issue that our clients face.

Job requires quality verbal and email communication with third party vendors to get

the services up and running on timely manner for the customers.

Help onsite engineers to set up the network if the order requires onsite assistance

with respect to setting up the device and routing configurations.

Profile # Previous Company

Organization : Unisys Global Services India

Designation : System Analyst

Period : 17th Aug 2009 –Till Date

Client : Unisys Global Account (IMATION)

Job responsibility

Project 1:

Resolver group (L2 Support) for Imation worldwide Network (Data and Security).

Analyzed LAN to determine what were the major problems and improvements

needed to be made to the network infrastructure.

Manage and monitor continuous end to end performance of the Network, Cisco

Routers, Switches, Cisco Call Manager and Unity.

Managing user’s phone by adding and deleting on Call Manager also configure

analog phone and fax machines on gateway VG225.

Setting up voice mail for user on Cisco Unity and Cisco Unity Express.

DNS and IP address management using Infobox tool, adding domains, zones and

records.

Analyzing traffic patterns using ‘Sevone’ network management application tool.

Reengineered the LAN at the client office eliminating unneeded equipment to

streamline the LAN for the propose of reducing latency.

Managing the LAN and WAN for Imation organization.

Upgrading the IOS on the Switches & Routers.

Planning and Implementation of Changes.

Scheduling maintenance activity of the network devices which includes verifying

and documenting on ITSM7 ticketing system, making the required changes to the

configuration.

Job requires quality verbal and email communication with Cisco and ISPs like

AT&T, GC

Wireless support which includes monitoring the wireless network, upgrading the

WLC’s and working on WCS.

Working on monitoring tools like Ciscoworks and Sevone.

Per clients requirements, created a VPN / IPSec Intranet between the central office

and three branch offices in order to protect data.

Responsible for ordering new circuits and RVA services to remote sites from AT &

T and Level 3 and other service providers, and working with provider technical staff

to resolve installation problems.

Project 2:

UCSG is the second level of technical escalation team for all of Unisys client and

NOC’s.

Providing support for Cisco Products and Technologies.

Deployed Cisco routers and switches thought out the network provided the

administration as needed.

Analysis of customers LAN/WAN s to determine network performance problems.

Provided solutions, and documentation.

Create RMA with Cisco for replacing any faulty part after ascertaining its defect by

analyzing the show tech, crash info and logs or other relevant information.

Work with TAC engineer for resolution for Client Issues when a resolution is not

reachable and/or Cisco’s involvement is necessary, such as device crash situation.

Implementation and testing of LAN/WAN designs in a lab environment, and the

creation of documentation necessary for deployment.

Engineered, Implemented, and Administrated network and network simulations in a

lab environment for the purpose of debugging commercial Hardware/Software so

that performance analysis could be done.

Perform research on Cisco IOS releases and suggest accordingly.

Training the new joiners and documenting the important work experience.

Authored documents outlining customer’s needs, networks problems, and provided

solutions. Provided training as need.

Profile # 1

Organization : Unisys Global Services India

Designation : Technical support representative 2 Noc

Period : Aug 2006 to June 2007

Client : Unisys Global Account

Project 1:

Knowledge of Peregrine Service Centre Client and Remedy.

•

Responsible for providing the first line of technical support of

•

hardware, systems, sub systems, Network and/or applications for customers and/or

employees.

Used to handle mail box (Email Support).

•

Handling Wireless issues.

•

TCP/IP

•

Control and monitors the daily operation of mainframe and

•

peripheral

equipment, including simple troubleshooting activities distribution and equipment set

up.

Answers basic questions about installation, operation,

•

configuration, customization, and usage of assigned products.

Applies basic diagnostic techniques to identify problems,

•

investigate causes and recommend solutions to correct common failures related to

network and hardware.

Escalates complex problems to the Remote Support Engineering

•

staff or Field Engineering. Typically provides technical support for internal and

external customers. Escalates complex problems to higher level of expertise within

organization.

Used to contribute to the process in terms of updating my

•

knowledge with the latest technology in the market.

Project 2:

Client : ST Microelectronics

Used to cases related to network issues.

Monitoring Client’s network using monitoring tools

Knowledge of Navigation through various tools like Sev One to

monitor the network capacity and utilization

Responsible for learning and training latest technologies.

Answers basic questions about installation, operation,

configuration, customization, and usage of assigned products

and responsive to customer needs

Project 3:

: Wipro JohnsonDiversey

Client

Providing technical support to the users and the technicians for wide array of

•

issues. It ranges from Laptops, desktops, printers, PDA’s to network connectivity

issues, and may it be wireless, LAN and other issues.

Troubleshooting VPN issues.

•

Adding and removing applications on servers, running reports, monitoring

•

devices, servers, administer user/views, troubleshooting monitoring

Monitoring Clients Network using specific tools.

•

Suggesting the procedures to the technicians to be carried out at the customer site

•

after researching the articles in the help file and the knowledge base.

Going through the articles in Microsoft knowledge base and technical assistant and

•

host of other websites to get the customer’s issue resolved.

Working with the resolver groups to see that the technicians do not miss the SLAs.

•

Providing Smart Hand Support to the technicians.

•

Providing phone and email support to the technicians and the users.

•

Technical Skills:

Configuration and troubleshooting of Cisco Routers 1700,1800,2500,2600,3800 series

and Cisco Switches 1900,2900,3550,3750 series.

Design and configuration of Network, Troubleshooting & Maintaining Routers, Switches

Expert level abilities in router/hub/switch configuration, network implementation and

troubleshooting.

Switching (VLANS, Inter VLAN Routing, VTP, STP, RSTP,PVST+ )

Knowledge of Ether channeling protocols LACP and PAGP.

Basic understanding of MPLS and hands on.

Basic understanding and hands on experience on voice and wireless.

Routing Protocols (BGP, OSPF, EIGRP, RIP), Routed Protocol (TCP/IP)

Functions and operations of gateway redundancy protocols – HSRP,VRRP,GLBP

Monitoring Tools Sev One, Cisco Works.

Installation of Windows 98, 2003, XP and Vista Operating Systems.

Working with File Permissions, Disk Management, Backup and Restore of file.

Installing and Configuring Active Directory Service, Managing users, Profiles and

Policies

Control and monitors the daily operation of mainframe and peripheral

equipment, including simple troubleshooting activities report bursting and

distribution and equipment set up.

Installing and Configuring Domain Name System.

Installing and Configuring Dynamic Configuration Protocol and WINS.

Installing and Configuring Internet Information Service.

NAT and VPN

Wireless.

Worked on ticketing tools like Peregrine Service center, ITSM 7.1 and 7.6.

Certifications:

Microsoft Certified Professional (MCP) ID 3841723

Cisco Certified Network Associate ID CSCO11888064

Cisco Certified Network Professional (642 902) Routing (completed)

Cisco Certified Network Professional (642 813) Switch (Completed)

Cisco Certified Network Professional (642 832) Tshoot (Trained)

Cisco Certified Network Associate – Wireless (Trained)

ITIL v3 Foundation ID ITIL/MY705143

Qualification:

Exam School/College Board Grade Year of Passing

BBA Dr. C. V. Raman Dr. C. V. Raman First 2011

University University

P.U.C (P.C.M.B) KLE College Karnataka P.U Second 2003

Board

S.S.L.C Sri Aurobindo Karnataka State First 2001

Vidya Mandir Board

Personal Profile:

Name : Syed Abu Saleh

Gender : Male

Date of Birth : 28 10 1985

Father’s Name : Fairoz Ahmed

Languages Known : English, Kannada, Hindi and Telgu

Interests : Reading, Listening to Music.

Date:

Place:

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