Customer Service Sales Representative

Farrah Fowler

**** ******* ***. ***.*** Encino, CA. 91316 H: 818-***-**** C: 818-***-****

************@*****.***

objective

I am seeking a position as full-time Beauty Advisor, with a 7 year background in customer service, and

2 years of experience in beauty. I am detail-oriented and a skilled in artistry of cosmetics. Focused on

beauty trends and committed to providing the highest client satisfaction.

Core Qualifications

Artistic skill Organizational skills

POS procedure Communicational skills

Beauty terminology Prompt learner

Education & Training

Taft High School, Winnetka, CA.

Diploma, GED 5/2005

Experience

Customer Care Representative

Total Merchant Services, Woodland Hills, CA. present

Answered over 100 inbound calls daily in a high volume call center, and hands on experience with

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making out bound calls to follow up with customers.

Proficient with providing customers with information in a timely professional matter, while logging

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call notes, and monitoring account activity, in multiple data systems

Assisted customers with scheduling training appointments, funding issues, account inquires, and

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terminal processing and trouble-shooting.

Beauty Advisor / Operations Consultant

Sephora, Canoga Park, CA. 2011 – 2013

Applied products to clients, engaging and educating them on the use, benefits, and features. While

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keeping

a clean hygienic environment.

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Greeted customers upon entrance and effectively identified and understanding needs, while

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marinating excellent interpersonal and communication skills.

Assisted clients over the phone, answering questions on promos and products. Scheduled

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appointments.

Maintain inventory, set visuals for floor and window sets. Processed cashier transactions with

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100% accuracy; including all forms of payment.

Receptionist / Sales Representative

Vector Marketing (Cut Co.) Northridge, CA. 2005

H& M, Canoga Park, CA. 2007-2011

Macy's, Woodland Hills, CA. 2005-2007

Processed office duties; multiple phone calls, filing, faxing to retain organization . Effectively

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generated additional profits through sales skills and product knowledge.

Answered phones at front desk regarding job openings, and scheduled appointments and

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interviews.

Assisted customers over the phone to answer any questions regarding products. Set up personal

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interviews to sell products to customers through presentations.

Processed shipments of merchandise daily with staff, kept up visual appearance of the store.

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Processed cash, check and credit card transactions, and administered all point of sale opening and

closing procedures.

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