Customer Service Quality Control

Michael Tranchitella

Experienced Customer Service Representive/ Shipper-Reciever

*** ******* *** - *******, ** 19021

***********@*****.*** - 267-***-****

Experienced customer service professional. I also have over 7 years shipping and recieving experience. I have

maintained a warehouse running inventory control using periodacal counts and random counts. I am computor

literate with experience in Microsoft Word, Excel.

WORK EXPERIENCE

Associate/Overnite Stocker

Walmart - Levittown, PA - June 2011 to December 2012

Downstacked pallets and stocked shelves in various departments. I was primarliy assigned to hardware,

automotive depts but also assisted stocking food side of store. Performed customer assistance when needed.

Laid off before holiday bonus where issued

Machine Operator

Spalding Automotive - Bensalem, PA - November 2010 to February 2011

I was a temporary operater over holiday period. I operated various machinery including punch press, spot

welders. Performed quality control inspections and running inventory counts

Customer Service Representative/ Inside Sales

National Construction Rentals - Lansdowne, PA - April 2008 to October 2009

Performed customer service in the rental of temporary fencing and portable toilets. Customers where mainly

construction managers for job sites and special events cordinators. Performed follow up calls making

sure customers needs were meet. Also performed cold calls in solication of new buisness using various

leads(Mcgraw Hill etc).

Shipper/Receiver- Customer Service Representive

Scales Industrial Technologies( formley scales air compressors) - Folcroft, PA - June 1998 to March

2008

Started as shipper and reciever and was promoted to customer service. Recieved and shipped LTL and UPS

frieght. Performed running inventory counts. Placed orders with compressor companies in order to replenish

stock for warehouse and service/repair dept. Also had custom orders for customers and repiar dept. Used

various computor programs to furnish repir quotes for customers . Also implemented a computor program

using excel for inventory control/ counts. Was laid off to due to restructure of various company branches.

Machinist Asiistant

Philadelphia Newspapers Inc - Philadelphia, PA - March 1990 to February 1998

Responsibilities

Machinist Assistant: I performed all mechanical worked related to publishing industry. Routinely performed

maintenance on FMC newsprint delivery system. Performed maintenance and repair on bundling and sorting

equipment. Assisted machinist in press setup and repair. Assisted mechanic in repair of fork and clamp trucks.

Was laid off due to new contract that limited number of assistants.

Skills Used

Welding, Acetylene Torch, Drill press, Clamp and fork lift truck operation

EDUCATION

none in Liberal Arts

Widener University - Chester, PA

1974 to 1976

High School Diploma in General

Darby- Colwyn Senior High - Darby, PA

1970 to 1974

SKILLS

Microsoft word document, Excel, inventory control, UPS online, Freight way bills, multi phone lines

LINKS

http://***********@*****.***

ADDITIONAL INFORMATION

Recieved Boy Scouts of Americal Highest Award- Eagle scout Award- Recieved Union League of Phila- Good

Citizenship Award

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