Customer Service Quality Control
Resume:
Antoiwain M. Johnson
Houston, TX 77083 Email: *********@*****.***
OBJECTIVE
Goal-oriented professional with 11 plus years of experience in logistics and management. Seeking a demanding and
productive job as a logistical management specialists, that will best utilize my knowledge and experience to the fullest.
EDUCATION
• The University of Arkansas at Monticello, Monticello, AR
Bachelor of Science - Computer Information Systems (CIS) - May 16, 2003
QUALIFICATIONS
• PBUSE Certified
• Logistics Information warehouse (LIW) Trained
• Proficiency in Microsoft Office Suites (Word, Excel, Power Point, Access, Share Point)
• Proven abilities to install, maintain, and repair company’s internal network, telecommunications, data
communications systems, video conferencing, phone systems, call center technologies including LANs and/or
WANs.
• Experienced in the development and interpretation of policies and procedures
• SLAMIS Trained
EXPERIENCE
Honeywell Technology Solutions Inc, Bagram, Afghanistan March 2012 - Present
Process Coordinator Inspector “PCI”
• Verification in part numbers on rolling stock and non-rolling stock
• Works with hand receipt holder to relieve books of property accountability on RPAT yard
• Assists organizational units with on-site accountability and lateral transfers to assist Afghanistan draw down
• Monitor consolidated unit turn-in sites at unit motor pools or unit collection points
• Assists organizational units with on-site accountability and lateral transfers
• Creates/posts 3161s and1348s for military customers
• Assists in quality control edits by retrieving reports for the data collectors and Team Chief
• Edits and performs quality assurance and quality control checks during the input of data from source
documents
Kellogg Brown @ Root, Inc (KBR), Iraq July 2011- Dec 2011
COES (Client Owned Equipment Specialist) Property Department
• In charge of 7 sub contractors with the Database/Inventory teams. (Maximo-Steam asset tracking managing
database). Responsible for military-company transfers (GFE and CAP Property), and paperwork (DA-3161,
1348-1A, 1149 and other DA and DD forms). FOI (found on installation), Recovery of lost items, inventory,
data collection, and transfers. Responsible for maintaining of property book. Involved with PCARS
procedures and DRMO turn in. Department audits on FAR (Federal Acquisition Regulation) compliance.
• Responsible for daily and weekly reports, property book reconciliation, monthly reports, slide presentations
and other requested analysis
• Inventory control, scheduled 100% inventories, spot checks and other company property audits
• Performed periodic joint inventory control audits with Army, Air Force, Navy, Mayor Cell, and Iraq officers
• Performed weekly audit reports, inventory reports, blank field reports, reconciliation and progress reports
• Processes the principals related to procurement, logistics, container handling, receiving and warehousing
• Interacted with GPA an ACO on cannibalization, capital type rehabilitations and other requested approvals
• Traveled as required to opening, closure, audit and support, current missions at other bases throughout theater
Houston Independent School District, Westbury High School, Houston, Texas
Associate Teacher, October 2009- July 2011
2
• Planned physical educational activities that promote development of student’s physical and social skills and
utilize knowledge of sports to teach individual and team sports football, basketball, soccer, track and field,
fitness test, weight training
• Prepared for classes assigned and show written evidence of preparation by establishing clear objectives for all
lessons, units, projects, and the like to communicate these objectives to the students
• Maintained and improve professional competence by participating in district staff development. Maintaining
professional relationship with colleagues and perform other job-related duties as assigned.
Ryan, Houston, TX
Measurement While Drilling (MWD), June 2007- August 2008.
• Did daily cycle counts on tool equipment for inventory accountability.
• Thorough understanding of Ryan’s Proprietary MWD tools and equipment including any and all new
technological developments Supervised all equipment loaded on MWD truck and its arrival to the well site
• Communicated with drilling foreman to ensure all MWD requirements are met
• Set up all required MWD hardware at well site, inspected all MWD tools to ensure good working order
• Responsible for all drill collars and subs, required for operating MWD, were present at well site
• Used MWD knowledge to assist clients and directional drilling supervisor with interpretation of MWD data
• Responsible for completing and submitting reports in a timely manner to management off location
• Ensured safety policies and practices are adhered to company standard
Inter-Tel Leasing, Inc. Houston Texas
Sr. Accounting Clerk, October 2003-February 2004
• Calculated Payoff Request and Add-On (AMC)
• Performed weekly inventory on customer accounts.
• Notified other branches to confirm packages were received, distributed packages to Branch Administrators
• Performed duties such as accounting, clerical, data entry, and communications
• Organized and prioritized duties to maintain large quantities of paperwork
• Interacted with internal and external customers
Wal-Mart, Houston, Texas
Assistant Manager, July 2002-June 2007
• Responsible for defining training requirements, developing employee’s skills and promoting continuous
improvement
• Provided customer service by greeting and thanking every customer by name whenever possible
• Followed established company guidelines; Participated in interviewing, coaching and performance appraisal
process
• Located merchandise on the sales floor, providing 100% in-stock, verifying proper product rotation, and
immediately removing damaged and distressed merchandise
• Operated handheld/SMART terminal, designated pricing and powered equipment, and use of other assigned
tools
• Addressed customer and associate concerns by providing decisions and resources that facilitate problem
resolution
• Ensured associates use of personal protective equipment is required in certain areas.,must comply with
OSHA, EPA, Fire and Safety Regulations and published company policies.
• Performed job responsibilities of the floor sales associate
• Investigated price differences and missing item information between the register and sales floor.
PROFESSIONAL REFERENCES FURNISHED UPON REQUEST
Contact this candidate