Customer Service Sales

Stephen Fox

Seasoned Professional

Framingham, MA

******@*******.*** - 508-***-****

Objective

Seeking a sales, customer support, QA, or technical position with a dynamic organization that will give me the

opportunity to utilize my technical skills, customer service and interpersonal skills to contribute to the success

of the company and build a successful book of business.

Summary of Qualifications

Seasoned IT professional with extensive experience in project management and the development and

implementation of application software working as a programmer, analyst, consultant, and software

development manager. Responsibilities have included programming, business requirements analysis,

definition of functional specification and technical design documents, systems and data base design,

preparation of feasibility studies, oversight of quality assurance, long-range business and systems planning,

relationship management, meeting facilitation, goal setting, production support, and management of software

development projects, working closely with both internal and external clients to support key business initiatives

and industry-mandated modifications. Experienced in all phases of the System Development Life Cycle.

Excellent communication and analytical skills. Displays good judgment. Knowledgeable and personable,

Hardworking, energetic, reliable, and responsible, with strong follow-up. Experienced in building strong work

and customer relationships. Team builder and player.

Seasoned sales professional. Perennial top seller. Driven for success. Very high marks in customer service

surveys with a substantial customer following. Excellent communication skills. Knowledgeable and personable,

hardworking, energetic, reliable, and responsible, with strong follow-up skills. Displays good judgment.

Experienced in building strong customer relationships. Consistently exceeds sales goals.

WORK EXPERIENCE

Department Manager

Jos. A. Bank Clothiers - Northborough, MA - January 2013 to July 2013

Assist customers with the selection and purchase of men’s tailored clothing, including suits, sportcoats, and

slacks, sportswear, shirts, ties, shoes, and accessories.

• Top seller in the Northborough store.

• Successful in building customer relationships.

Sales Consultant

The Jewelry Exchange - Sudbury, MA - November 2012 to December 2012

Assist customers with the selection and purchase of diamond jewelry, including engagement rings, wedding

bands, anniversary rings, bracelets, necklaces, and earrings.

• This was a seasonal position.

• Exceeded sales goals, selling over $150,000 in 6 weeks.

Sales Associate

Neiman Marcus - Natick, MA - November 2008 to October 2012

Assist customers with the selection and purchase of jewelry and watches, including David Yurman, Ippolita,

Konstantino, Stephen Dweck, Alexis Bittar, Roberto Coin, Marco Bicego, Stephen Webster, Carrera y Carrera,

Michele, and Chanel.

• Top seller in both Designer and Precious Jewelry, consistently exceeding sales goals.

• Cross-sell in other departments (OHB), including Designer Handbags, Designer Shoes, Cosmetics, Men’s,

and Women’s Apparel.

• Leverage technology, including email, texting, Facebook, Twitter, LinkedIn and strong interpersonal skills to

build and maintain customer relationships.

Golf Sales Associate

Dick's Sporting Goods - Natick, MA - 2007 to 2009

Assisted customers with the purchase of golf equipment, including clubs, balls, shoes, apparel, and

accessories. Performed custom club fittings.

Senior Applications Development Manager and Assistant Vice President

State Street Corporation - Boston, MA - 2000 to 2006

Managed a development team in the design, implementation, and on-going support of a DB2 Enterprise Data

Repository of Portfolio Accounting and Custody data, providing for the global data distribution requirements

of internal and external fund and pension clients.

• Contributions have included enhancing functionality with a Flexible Fund Cycle, stabilizing the application,

improving performance and availability, meeting Service Level Agreements, and reducing the annual run cost

by $1.7 million, a savings of 20%.

• Managed client expectations, serving as key contact, and working with customers in the US, Canada, Europe,

and Asia to ensure that project deliverables met client needs and were on time and under budget.

• Worked on the design and implementation of a new Oracle-based Financial Data Repository.

• Developed DB2 programming standards at State Street as manager of the DB2 Conversion Technical Team.

• Responsible for final approval of all code migrations and production releases.

• Have performed all management responsibilities, including hiring, goal setting, reviews, career development,

budgeting, priority setting, project planning, facilitating meetings, and interfacing with business stakeholders

and technology partners.

Manager of Application Development

Sungard Shareholder Systems - Newton, MA - 1998 to 1999

Managed a programming team in a successful Y2K project to enhance Sungard's multi-client transfer agent

software, INVESTAR.

• Managed staff of 11 programmers and 2 project leaders; coded and tested modifications to over 2500 modules

and 600 sorts.

• Supported 5 client Y2K test regions, handling on-call issues as well as production problem resolution, using

COBOL II, IMS DB/DC, and DB2.

Principal Software Consultant and Owner

Fox Consulting Associates - Framingham, MA - 1984 to 1998

Provided consulting services in the areas of custom software development, troubleshooting, training, systems

analysis, systems and database design, and programming to client companies.

• For Raytheon Electronic Systems, provided on-going support for the SMART Property Management and Test

Calibration System, utilizing COBOL and IMS DB/DC. Duties entailed user interface, analysis, design, and on-

line/batch programming. Supervised additional staff in a task to make this system Y2K compliant.

• For Bradlees, converted retailing/financial systems to support a new retail calendar. Re-engineered cycle

inventory system using COBOL II, TELON, CICS, DB2, and IMS. Provided technical support to project staff.

• For Fidelity Investments, developed technical system design, programming specifications, and coded

major programs for a 401(k) non-discrimination testing system. Participated in the development of system

requirements analysis and system design specification documents for re-engineering of sales and marketing

system. Conducted user requirements analysis, developed functional design and program specifications,

coded on-line and batch programs for a sales tracking and forecasting system using COBOL II, TELON, CICS,

and DB2.

• Additionally provided services to The Norton Company, Boston Financial Data Services, The Kendall

Company, Commercial Union Insurance Companies, Chase Access Services, The Boston Company, Chubb

LifeAmerica, and American International Group.

EDUCATION

MS in Computer Science

Rensselaer Polytechnic Institute - Hartford, CT

BA in Mathematics

Northeastern University - Boston, MA

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