Customer Service Manager
Resume:
Willis E. Hearn
**** ********* ***** *** **, Charlotte NC 28212
*********@****.****.***
Objective
To be a part of a hard working team and gain more experience in the Lab and expand my
connections through the world of science.
Education
Bachelors of Science in Biotechnology and Minor in Chemistry
Employment
Lab Technician at Winston Salem State University 2009-2012
• Understand the project goals through critical thinking
• Great presentation skills and question answering
Harris Teeter
Cashier, Butcher Department, and Fresh Foods (Deli) Department 2012- Present
• Make sure customer is helped and every question is answered
• Exhibit great customer service
• Versatile in more than one area in the store
Food Lion
Customer Service, 2007-2011
• Handle cash, safe counts, western unions, lottery tickets
• Ensures that customers are satisfied
Skills/Abilities
• Microsoft office 2007; Word, Excel, PowerPoint, Publisher, Outlook
• Different types of lab work having to do with career path such as:
• PCR
• Micro pipetting
• Formulating solutions
• Staining and preparing slides
• Isolating DNA
• Southern, Western, and Northern Blotting
• Isolating an purification of a target protein
• Able to perform complex procedures
• Fast learner and easy to work with
• Ability to work with different types of instruments
• Ability to work alone and in a group setting
• Good lab and note taking skills
• Good communication and presentation skills
• Well organized and neat and follow a manageable daily routine
• Ability to multi task and handle different projects at once
• Fast, efficient, and accurate
Community Service
• 2010-2011-Voluteered at the homeless shelter (6 hrs.)
• 2010-Lupus Walk (4hrs.)
• 2010-Habitat for Humanity (8hrs.)
Leadership position
2008-2009-Baseball Captain
2010-2011-Customer Service
Extracurricular Activities
2010-2011-C.AB (Campus Activity Board)
2010 (summer) S.U.R.E program Summer Undergraduate Research Experience
Fall 2010 ABRCMS Annual Biomedical Research Conference for Minority Students
Classes Taken at Winston Salem State
• General Chemistry
• Organic Chemistry
• Biochemistry
• Industrial Micro Biology
• Principles of Biology
• Introduction to Biotechnology
• General Physics
• Pre-Calculus
• Calculus
• Topics in Bioinformatics
• Molecular Biology and Biotechnology techniques
• Tissue Culture
• Cell Biology
• Introduction to Medical Phy and Pharm
• Immunology
• Genetics
• Parasitology
• Biostatistics
Lab Experience
• 2009-2012 Lab Technician
• Worked with a retrotransposon called TF1 which has a similar life cycle to HIV.
• This required me to interpret previous data and scientific readings to come up with
several projects to monitor the insertion events of TF1 in the fission yeast S. pombe.
• From being in this lab I learned:
1. PCR
2. Southern Blot Hybridization
3. Gel Electrophoresis
4. DNA isolation
5. Micro pipetting
6. Creating solutions from scratch
7. Autoclaving
8. Enhanced note taking and lab writing skills
9. Presented project goals and accomplishments
10. Proper safety precautions in the lab
11. Work alone and with a partner when needed to
12. Replica printing
13. Growth of fission yeast using an incubator
14. Centrifugation and vortexing
15. Preparation of microscope slides
16. Staining slides and creating wet mounts
17. Maintaining a clean and neat environment while getting the job done
Willis Hearn
1801 Chasewood Drive apt 11
Charlotte, NC 28212
*********@****.****.***
References
Sheila Rushing
County Department of Social Services
Charlotte, NC
Home: 704-***-****
Work: 704-***-****
Mrs. Rushing is a mentor a vital part of my road to reaching my academic goals and striving to
be successful.
Dr. Teresa Singleton
Assistant Professor at Winston Salem State University
Winston Salem, NC
Work: 336-***-****
Dr. Singleton is my academic advisor but also my professor that allowed me to work in her lab
gaining experience in life sciences.
Bo Crews
Assistant Manager at Harris Teeter
Winston Salem, NC
Work: 336-***-****
Mr. Crews is an assistant manager who I recently had the honor to work for during my time in
Winston Salem.
Kim Minor
Customer Service Manager at Food Lion
Winston Salem, NC
Mrs. Minor was my manager at Food Lion while I attended school in Winston Salem she always
explained to me that I can do better and always give it your all no matter what you are doing.
Lena Jackson
CPC at Carolinas Healthcare system
Charlotte NC
Mrs. Jackson was an influential part of my academic career guiding me to work hard and always
persevere.
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