Sales Manager
Resume:
RESUME OF
DOUGLAS M. BANDA
Louisville, KY 40291
*********@*****.***
OBJECTIVE
Obtain a leadership position with a progressive company where I can utilize
and expand on my management, financial and sales / service background,
thereby contributing to the growth and success of the organization.
EXPERIENCE
Dynacraft, A Paccar Company
Louisville, KY
August 2011 to Current
Global manufacturer of medium and heavy duty truck parts, supporting five
PACCAR truck factories in the United States, Canada and Mexico. Based in
Algona, Washington
Area Manager
. Managed supervisors and day to day production operations.
. Provided consistent and reliable supervision of personnel; assign
duties in accordance with established schedules and customer
requirements.
. Provided MDC Plant management with timely information regarding
changes in assigned workloads or staffing requirements.
. Evaluated performance of direct reports; provide regular feedback;
prepare employee evaluations; recommend disciplinary action as may be
appropriate.
. Assured that all Dynacraft Standards are maintained throughout all
operations.
. Performed other projects and assignments as may be required.
G&K Services, Inc.
Louisville, KY
Memphis, TN
October 2004 to August 2011
Third largest provider in North America of quality uniform rental programs,
facility service solutions and brand image enhancement. Based in
Minneapolis, MN with over 140 locations in the United States and Canada.
Plant Manager - Memphis, TN
Responsible for 30 employees including all production personnel and
engineering staff. Major focus on reducing labor costs through increasing
productivity and reducing material costs by efficient asset utilization.
Turnaround assignment.
Major accomplishments included:
. Reduced overall production labor and fringe costs by 2 percentage
points through productivity.
. Reduced material input costs by 7% by increasing turns of dirty
product.
. Improved Customer Focused Inventory Management to a 99.4% load rate
from 96.7 %.
. Improved garment repair to 6% of garment volume from 2%, thereby
fulfilling the customer promise.
Service Manager - Louisville, KY
Responsible for 18 employees including Route Sales Representatives, Route
Managers and Service / Sales Coordinators. Major focus on facilitating
organic rental revenue growth, daily catalogue sales and building positive
client relationships to a base of approximately 1,750 customers.
Collaborate daily with Territory Sales Representatives, providing sales
presentation and product knowledge support through close.
Major accomplishments included:
. Reduced the customer contract exposure rate from 52% to 33% in nine
months through customer relations and addressing issues.
. Eliminated three routes through efficiencies, reducing labor / fleet
costs and thereby, offsetting pricing pressures in a weak market. 325
customers were successfully rerouted to alternative Route Sales
Representatives with a customer quit rate of 2%.
. Met and maintained Dockers direct sale participation goals for all
Route Sales Representatives.
. Reduced new garment inputs for current customers through understanding
customer brand needs and safety requirements, resulting in savings of
approximately $6,000 in monthly garment amortization costs.
. Customer quit rate reduced from 15% in fiscal 2009 to a current rate
of 8% in fiscal 2010.
Service Manager - Memphis, TN
Major accomplishments included:
. Reduced customer quit rate from 16% to 7% year over year.
. Created a "customer care program" in conjunction with operations in
order to better focus on customer quality issues, resulting in a
reduction in lost business.
. Successfully defeated a union campaign that existed upon my
relocation.
. Provided roll-out strategies and training to Route Sales
Representatives and Territory Sales Representatives for the Dockers
direct sales initiative.
. Developed and implemented Direct Sales actions plan to facilitate
growth. Plan included customer needs analysis, pipeline reporting and
weekly scorecard reporting.
Business Manager / Service Manager - Louisville, KY
Responsible for all financial aspects of the business, including Profit and
Loss Statement accountability, annual plan budgeting process, monthly
projection to plan, monthly variance to plan analysis, inventory tracking,
audit management responsibility and liaison to corporate offices. Reported
to the General Manager and worked closely with operations, service and
sales. Managed a staff of eight (8) office staff members, with
responsibility for entire operation in General Manager's absence.
Major accomplishments included:
. Took responsibility for all budgeting preparation / analysis, P&L
accountability and reporting from the General Manager, allowing for
more focus on growth related initiatives.
. One of six Business Managers nationwide to develop a plan to reduce
overall office staff headcounts through process streamlining.
. Reduced overall Accounts Receivable from 50 days to 30 days through
focused interaction with Service personnel, with focus on customer
retention.
Delta Printing Solutions, Inc.
Valencia, CA
November 2003 to June 2004
A book, catalog, manual and directory manufacturing facility providing full
service printing, binding and prepress services in a heat-set web
environment. Annual revenue was $40 million with 150 full time employees.
Primary market focus was to healthcare, education, gaming and consumer IT
markets nationwide. Company was sold by Arvato Services, Inc. (previous
employer) to a group of capital investors in November 2003.
Vice President of Finance
Responsible for all aspects of company financial operations and risk
management with primary accountability for profit / loss statement, balance
sheet, budget, cash flow, inventory and contracts.
Collaborated day-to-day with operational departments with emphasis on job
cost profitability and overhead absorption. Reviewed job estimates of
material value with sales personnel. . Maintained machine hourly rate
costing based on loading ratios and overhead costs.
Major accomplishments included:
1. Hired and trained an accounting / purchasing staff after company sale
while operations were on-going.
2. Successfully completed a Bank collateral audit and an independent
Certified Public Accounting firm's G.A.A.P. compliance audit.
3. Converted company computer system infrastructure with 52 workstations
to a new network without an interruption in business.
4. Maintained a $1,000,000 inventory of roll stock, cut sheet stock,
materials and finished goods with a book to physical variance of less
than 1% per month
Arvato Services AG
Valencia, CA
January 2000 to November 2003
A subsidiary of Bertelsmann AG, the most international media corporation in
the world. ASI has over 1,500 employees and provides customized supply
chain business solutions through an array of business units including book
manufacturing, fulfillment services, call center services and financial
services. Customer base included Microsoft, Aetna Healthcare, Blue Cross
Healthcare, Air France, Hewlett Packard and Pacificare Healthcare.
Plant Controller / Director of Operations
Responsible for overseeing financial operations of the Book Manufacturing
Division business unit with accountability for $40 million in revenue and
associated costs. Reported directly to Vice President of Manufacturing and
Sales. Major emphasis on tracking absorption of overhead, profit and loss
statement accountability, RFI requirements, investment analysis, budgeting
and creation / maintenance of fully allocated cost machine rates. Also
instituted disciplined reporting tools in order to increase employee
awareness of financial implications in the manufacturing process.
Major accomplishments included:
1. Key member of a team assigned to redesign and implement new business
processes including front-end procedures and manufacturing floor
procedures.
2. Successfully assisted in hiring and transitioning four (4) key
departmental managers, stressing the creation of self directed work
teams.
3. Transitioned from Corporate Controller to Director of Operations to
facilitate anticipated sale of division.
Corporate Controller
Managed Accounting department consisting of 9 employees in General Ledger,
Accounts Payable and Accounts Receivable with responsibility for $140
million in revenue and related costs. Heavy emphasis on streamlining
procedures and assuring accurate profit / loss recognition by booking
revenue and related costs in the same fiscal period. Managed Profit and
Loss statements and Balance Sheets for six business units while handling
internal audits and parent company reporting.
Major accomplishments included:
1. Educated business unit Vice-Presidents and Managers on understanding
their respective P&L's and Balance Sheets and the implications of
doing business to the gross / net margin.
2. Accelerated month-end closing by five days allowing for faster
dissemination of information.
3. Maximized efficiencies in optimizing vendor discounts, both offered
and negotiated, resulting in an annual cost savings of approximately
$60,000.
BANDWELL ENTERPRISES
Valencia, CA
August 1998 to December 1999
Self-employed business providing consulting services to private businesses
in the San Fernando and Santa Clarita Valleys.
TETRA TECH, INC
Pasadena, CA
September 1992 to July 1998
Sr. Financial Analyst for a worldwide provider of environmental engineering
and consulting services for clients with complex surface and groundwater
contamination problems. Managed Finance and Accounting departments with
personal responsibility for $150 million in project related receivables and
associated costs.
EDUCATION
West Virginia University, Morgantown, West Virginia
Bachelor of Science Degree, Business Administration
REFERENCES and SALARY HISTORY AVAILABLE UPON REQUEST
Prior employment history available upon request.
Contact this candidate