Front Desk Management
Resume:
S HYH I E M GEORGE
BRONX, N.Y 10462
********@***.***
OBJECT IVE
To contribute my education and management skills in a position with a
g rowing and dynamic company.
EXPER IENCE
10/09 – 6/13 Volunteers Of America L .E.H.F.R
B ronx, N.Y
Family Monitor
1. Placed at the front desk position; answering multiple phone lines,
meeting and greeting, clients who enter the facility, signing clients in
and out of the facility, filing documents, and sorting mail.
2. Conducting Intakes for new clients who enter the facility; calling in
vacant units to Hero workers at the Department Of Homeless Services,
conducting fire drills when needed, and conducting unit inspections of
clients who live in the facility.
3. Receiving and entering new clients into the facility with use of the new
D HS system CARES.
4. Monitoring the safety of the clients in the facility; writing curfew
v iolations, and writing incident reports and entering them into the
Cares system.
01/07 – 06/09 Forrest Solutions Staffing Agency N .Y, N.Y
Temp
1. Employed in numerous mailroom facilities; filing, sorting, and
delivering mail to employees.
Places of Employment
1. Food Network
2. Lyon Heart Advertising
3. J Crew Corp.
4. Simon & Schuster Publishing
2. Consistently placed in front desk positions; answering and monitoring
heavy phone/ fax lines, as well as greeting clients.
3. Painting and putting up cubicles, rearranging displays, changing light
bulbs, and also transporting heavy props for photo shoots from the
company loading docks
4. To transport heavy cases of books from the company loading dock to
staff in the facility, shipping packages of 30 lbs. plus via Ups/Fed-Ex
01/05 – 01/07 F itness Club Of New Canaan New
Canaan, CT
Desk Clerk
1. Handles all back-office management and functions, including relations
an accounting.
2. Oversaw client relations, membership enrollment, and routine upkeep
of the business.
3. Coordinated efforts between customer needs and group personnel.
4. Delegated suggestions and duties to other team members.
5. Answered and monitored heavy phone/ fax lines.
06/04 -10/04 A merican Airlines J FK Ai rport Jamaica, N.Y
Airline Assistant
1. Assisted customers with baggage and any complaints/ suggestions they
had.
2. Assisted customers with directions to their gate at the airport.
3. Cabin Service/ Prepared and cleaned planes before take-off.
EDUCAT ION
2002-2003 S.U.N.Y G.E.D
Jamaica, NY
2006-2007 L incoln Technical Institute
Shelton, CT
SYSTEM ABIL I T I ES
Microsoft Office; HTML/Web Publishing; Microsoft Access; Microsoft Word;
Power Point; Microsoft Excel; Fed-Ex Domestic; Fed-Ex International; DHS
Cares
System
CERT I F I FCAT IONS
CPR; FIRE SAFETY COORDINATOR; SECURITY GUARD L ICENSE;
DRIVER L ICENSE
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