Customer Service Medical

Tawana Mintz,

*** ************ ***** **** ****, PA 570-***-**** (H) 646-***-**** (C) - ***********@*****.***

Resourceful with accredited training in clinical and laboratory procedures as well as 4+ years honing medical

administrative and clinical skills on-the-job.

Skill Highlights

• Specimen collection/processing

• MEDISOFT proficient • Venipuncture/blood draw

• Strong medical ethic • Wound cleaning/care

• Health insurance • Minor surgery assistance

• Computerized charting • Electrocardiography

• Medical terminology • Urgent care

Insulin medication assistance

• HMO,Medicaid regulations • Outstanding Customer Service

• HIPAA compliance,FDA DOT testing

• OSHA regulations,

• American Red Cross

• Physical assessments

Accomplishments

Patient Care

• Ensured quality control through, assessment, treatment, and referral for a broad range of patients

• Clinical Skills

• Routinely demonstrated medical proficiency by performing EKG's, chemistry analysis, urinalysis and

hematology for up to 10 patients per day.

• Patient Advocacy

• Explained treatment procedures, medication risks, special diets and physician instructions to

patients.

• Vitals Testing

• Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.

Professional Experience

Kolmar Laboratories July 2011 to August 2012

Production Line Machine Operator-Team Leader

WellPoint Blue Cross Blue Shield October 2009 to June 2010

Call center Customer Service Representative

Middletown, New York

Provided Outstanding Customer Service to patients and providers in a call center environment

Interacted with more than 4 systems at a time to ensure accuracy of claims WGS, CS90, NASCO

and more

Acted as advocator and researcher using whole case methods

Applied knowledge of policies, procedures, products, legislation and claims workflows

Made decisions on claims payment while considering the impact on the company, provider, and patient

Excel Urgent Care/Manpower May 2009 to August 2009

Medical Assistant

Goshen, New York

Assisted doctors with surgeries and non-invasive procedures

Assessed patients and documented and updated patient history

Administered appropriate tests and medications ordered by physician

Verified insurance and benefits, processed payment and claims

Apollo Physical Therapy May 2004 to June 2008

Medical Assistant

New York, NY

Prepared treatment rooms for physical therapy

Assisted with range of motion exercises

Prepared hot and cold packs

Dispensed stimulation treatments for patients

Scheduled appointments, Ordered clinical supplies

Assisted reception staff as needed

Staffing Agencies

Manpower Middletown NY 2010 -2012

OneSource Port Jervis NY

Education and Training

2004

Sanford Brown Institute

Medical Assisting

Certification

New York, NY, USA

Completed an intensive 900-hour program comprised of theoretical and practical applications of

essential Medical Assisting skills which included the following: Administrative Skills, Clinical skills,

Laboratory skills, Medical Terminology, Anatomy and Physiology, and Pharmacology

2014

Mercy College

Health Science/Physician Assistant

BA

Dobbs Ferry, NY, USA

Certifications

CPR certified through American Heart Association

Advanced Cardiac Life Support (ACLS)

BLS - Basic Life Support

Contact this candidate