Customer Service Manager
Resume:
DAVID A. CARSON
E-Mail: ***************@*******.***
[pic]OBJECTIVE
I am seeking a position as the Fleet Maintenance Manager for Pro
Connections, LLC- with full responsibility for implementing direction,
management and obtaining the organization's objectives and goals. I have
over 20 years experience in the automotive, construction and diesel
industry providing maintenance management and repair of light to heavy
equipment, facilities maintenance, and waste management and I'm looking to
continue to provide customers with unparalleled service, commitment and
expertise in Operations, Facilities and Transportation/Vehicle Maintenance
Management.
[pic]
SUMMARY OF QUALIFICATIONS
. Budget Development and Management
. Baccalaureate of Science in Management
. Certified Equipment Manager
. Change Management
. Crisis Management
. Customer Service
. Employee Hiring, Training and Development
. Environmental Health and Safety Development and Compliance
. Facilities Management
. Fleet Management
. Inventory Management
. Lean 6 Sigma
. Light to Heavy Equipment Diagnostics and Repair
. Maintenance Management
. Program Management
. Project Management
. Operations Management
. Strategic Communications
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Professional History
Lockheed Martin ASC
04/12 to 6/2013: Fleet Manager - United States Antarctic Program
. Management of the Global Antarctic Equipment Fleet totaling 1000
units with a value over $140 million for the National Science
Foundation. Equipment includes: All wheeled and tracked heavy
equipment, construction support equipment, heavy snow removal
machinery, buses, light watercraft, and all aircraft ground
support equipment. Provide oversight and coordination between
operations, construction, and science support functions to ensure
successful completion of all projects. This covers operations in
the Continental United States, Antarctic Continent, South America,
and New Zealand.
. Development and implementation of comprehensive Fleet Management
and Maintenance Management Plans across functional areas to
increase equipment reliability and longevity for all worksites
based on the South Pole model, increasing equipment availability
from 65% to 91%.
. Management of program capital equipment life cycle replacement
plan, materials, and supply needs. Responsible for development of
equipment proposals, custom applications and change requests as
necessary. Instituted an equipment pool to increase the
utilization of machinery while allowing a reduction in fleet size-
netting a $600k savings per year with increased savings savings
projected for FY14 thru FY23.
. Direct the development of performance evaluation programs for the
organization and functions managed. Formally evaluate the work of
subordinate supervisors and staff. Increased retention rate from
25% to 80% annually for contract employees.
. Design strategic plans that anticipate growth and manpower
requirements to ensure uninterrupted service to customers. Direct
and administer special projects to manage unpredicted directives
from high-level executives. Example: The development and
implementation of Master Vendor Contracts to stabilize materials
acquisition, manpower availability and technology support.
. Spearhead the development of special reports to ensure resources
are used efficiently and effectively. Meet with company
presidents, CEO's, Engineers and other internal and external
decision makers to negotiate manufacturing defects, warranty
issues and other related issues resulting in a decrease in
materials cost by 15% annually.
. Responsible for the development and monitoring of Operational
Project Support level requirements for seasonal operations
schedules, including resource and time requirements for the
Integrated Master Schedule (IMS).
. Manage and coordinate operations with multiple cultural
backgrounds while maintaining compliance with US and international
laws.
Raytheon Technical Services Company LLC
06/07 to 03/12: Manager, Station Operations - United States Antarctic
Program
. Responsible for the year-round management of the South Pole
Station Operations Department to include: Vehicle Fleet
Maintenance, Fleet Operations, Airfield Fire Fighting, Waste
Management, and Fuels Operations covering both labor and
materials.
. Management of as many as 50 direct and indirect reports to
include: multi-level supervisors, skilled and semi-skilled
employees, union and non-union workers and international
subcontract personnel.
. Manage departmental capital equipment life cycle replacement plan,
materials, and supply needs of the department. Responsible for
development of departmental and program projects, equipment
proposals, and change requests as necessary. Provides input for
the Annual Program Plan.
. Direct the development of performance evaluation programs for the
organization and functions managed. Formally evaluate the work of
subordinate supervisors or staff.
. Develop and manage the budget for the division or work functions
and redirect funds within the budget to accomplish work
objectives.
. Design strategic plans that anticipate growth and manpower
requirements to ensure uninterrupted service to the customers.
Direct and administer special projects to deal with unpredicted
directives from higher-level executives.
. Spearhead the development of special reports to ensure resources
are used efficiently and effectively. Meet with company
presidents, CEO's, Engineers and other internal and external
decision makers to negotiate manufacturing defects, warranty
issues and other related issues
. Provides station oversight and coordination between operations,
construction, and science support functions to ensure successful
completion of all projects.
. Responsible for the development and monitoring of Operational
Project Support level requirements for seasonal operations
schedules, including resource and time requirements for the
Integrated Master Schedule (IMS).
. Station Equipment Training Coordinator- for all light, medium and
heavy equipment, ensuring that all operators comply with industry
standards.
. Work in conjunction with other Antarctic Stations for personnel
hiring, support needs, and training.
. Responsible for providing managerial support and continuity at
RPSC headquarters and to the Antarctic Area Operations division
entities. Project Headquarters liaison and POC for all RPSC South
Pole Station Operations Support during deployment of the
Operations W.B.S. managers and supervisors
. Winter Fuels Usage tracking and offsite POC for Fuels, Equipment
Operations, and minor Food Growth Chamber departmental issues.
. Inventory management and oversight for 5 different budgets WBS
Area, with signature authority over 8 different structures.
. Developed, implemented, and maintained an Environmental Health and
Safety program ensuring that safety is the highest priority in the
Operations Department.
City and County of Denver
01/96 to 06/07: Supervisor / Heavy Equipment Mechanic II
1. Manage Preventive Maintenance program for Supervisor and
Operations Manager.
2. Supervise 15+ journeyman mechanics, semiskilled and unskilled
workers.
3. Direct the development of performance evaluation programs for the
organization and functions managed. Formally evaluate the work of
subordinate supervisors or staff.
4. Maintain employee records, receive, and relay formal and informal
organizational directives affecting the operation of the
department and employees.
5. Instruction of employees in safe work practices, proper
procedures, policies, and training.
6. Assist in the management of off-highway equipment, heavy duty
truck, and automotive repair facility, with shared responsibility
of approximately 1700 pieces of equipment.
7. Assess and assign priorities for repairs of all types of equipment
in a timely and efficient manner.
8. Performed diagnostic tests to determine various problems,
solutions, and repairs. Instruct other employees according to
individual needs.
9. Preventative maintenance, repair and major overhaul of light to
heavy duty vehicles to include off-highway construction equipment.
Goodyear Corporation
10/95 to 01/96: Automotive Mechanic
. Preventative maintenance, repair and major overhaul of
light to medium duty equipment.
. Proficient at diagnostic testing to determine root-cause
problems, provide solutions, and complete repairs.
. Performed quality service in alignments, A/C repairs and
customer service.
Education: BSBM (Metropolitan State College of Denver) with National
Honors
Associate of Arts (Arapahoe Community College)
Memberships/ Certifications:
Certified Equipment Manager AEMP
Raytheon 6 Sigma Certified Specialist
Sigma Beta Delta - National Management Honors Society
Treasurer - Fleet Maintenance Employees' Association
Class "A" Commercial Drivers License with multiple endorsements
Previously held- Multiple ASE Certifications
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