Human Resources Customer Service

RENECIA Y. LOWERY-JETER, MA, MEd 313-***-****

www.linkedin.com/in/renecialoweryjeter

*******.******@*****.***

HR LEADER AND CHANGE AGENT

Performance-driven, accomplished executive with notable success in

spearheading organizational development/human resources initiatives, labor

relations and pension administration while delivering impressive results at

non-profit, corporate, and government entities. Proven strengths in

formulating strategic policies and processes that support long-term growth,

improve staff productivity, decrease internal costs, and link human capital

to business outcomes. Expertise in influencing diverse, cross-functional

teams to achieve objectives and meet critical deadlines in fast-paced,

evolving environments.

CORE COMPETENCIES

Talent Management/Organization Designer

Diversity & Inclusiveness Strategies

Consensus Building

Employee/Labor Relations

Culture & Change Steward Credible

Strategist

HUMAN RESOURCE LEADERSHIP EXPERIENCE & PERFORMANCE HIGHLIGHTS

Director, Human Resources - Detroit Symphony Orchestra

2012 to Present

Direct responsibility for all HR functions, labor relations and pension

administration while serving as lead change agent to implement board

developed culture change initiative designed to influence values and

behaviors of staff and musicians.

< Cost Savings: Launched comprehensive job analysis and assisted with

organizational restructuring that reduced annual salary expenses by

$30,000 while recruiting candidates with higher skill levels.

< Diversity Management: Redesigned the performance management plan and

forged the introduction of a diversity management program and initiative

to expand hiring, training and, promotion of minority candidates.

Vice President, Human Resources - North General Hospital 2009 to 2011

Direct oversight for HR functions, labor relations, Employee Health

Services, and pension administration for a 1,100-employee medical facility.

Closely managed key aspects of labor relations, instituted standard HR

policies and procedures, and administered compensation structure including

executive compensation. Authorized agent to negotiate benefit and service

contracts and implement sound compensation practices. Managed a $4 million

budget and seven direct reports.

< Strategic Planning: As a member of the C-Suite, collaborated with

division heads to execute restructuring plans that better aligned human

capital with long-term organizational goals and corporate objectives.

< Cost Savings: Launched comprehensive job analysis and HR departmental

restructuring that reduced annual salary expenses by $30,000 while

recruiting candidates with higher skill levels.

-Reinstated internal recruitment process for non-specialized staff

positions and delivered savings of $300,000.

-Maximized collective bargaining agreement and revised organizational

policies/procedures to downsize poor-performing employees without adverse

union reactions; executed strategy saving company $267,000.

< Process Improvement: Developed customer service training that decreased

internal customer response time 50%.

-Expedited and resolved 15 grievances that were outstanding for up to

five years and resolved 60% of issues within first 90 days on the job;

delivered further efforts that successfully closed three outstanding

arbitrations.

-Developed and executed a joint labor/management customer service program

for all front line staff to improve HCAHPS (Hospital Consumer Assessment

of Healthcare Providers & Systems) statistics.

Director, Human Resources & Administration - The Isaac Group 2007 to 2008

Directed organizational planning and human resource management efforts

following new corporate acquisition that affected 500+ employees in three

states. Conceived and devised strategies for labor relations, plant start-

up, policy development and implementation, media strategies, staff

restructuring and organizational downsizing. Managed and supervised eight

employees in three states and administered $3 million budget.

< Labor & Union Negotiations: Mediated with union representatives and

subdued substantial labor discord following a hostile, five-month labor

strike. Systematically built working relationships, opened lines of

communication, and developed trust between management and employees.

< Cost Reductions: Saved company over $2 million annually by negotiating

plant closing agreement - with zero loss in production - with United

Steel Workers and IBEW.

RENECIA LOWERY-JETER PAGE TWO

< Corporate Culture Change: Instituted standard, legally compliant employee

handbook to eliminate inconsistent policies and introduce new corporate

culture, behavior, and rules.

< Safety & Training: Reduced worker compensation costs 46% by introducing

plant-wide safety plan, establishing an internal safety committee, and

recommending capital investments in equipment and facility renovations.

Director of Benefits - Detroit Public Schools 2003 to 2007

Recruited to lead and implement targeted cost-saving initiatives for

benefits programs involving 10,000 employees. Evaluated claims utilization

reports and restructured/modified benefit plans to reduce escalating costs

while minimizing negative impact to employees. Supervised seven employees

and managed $10 million budget.

< Benefits Administration: Renegotiated benefit contracts and collaborated

with other local unions to form a purchasing consortium that resulted in

a 22% cost savings for medical prescriptions.

< Process Improvement: Audited and revamped medical and family leave

policies for first time in five years and established new processes that

reduced employee absenteeism 50%.

Director, Human Resources Management Solutions - Genesis Training &

Development, LLC 2000 to 2003

Delivered strategic human resources, talent management, staff training, and

policy development solutions to private, non-profit, and government

entities. Representative projects and performance highlights:

< Change Management: Performed as turnaround strategist and change agent as

part of expansive project to automate a manual, paper-driven payroll

process for more than 16,000 employees. (City of Detroit)

-Developed technical materials and delivered "Train-the-Trainer" program

to 700 employees.

< Policy Development: Authored and developed employee handbook and

administrative manual for standard company policies and procedures. (O &

I Trucking)

-Led sexual harassment prevention training sessions for managers and

created leadership development worksheets.

< Management Training & Development: Served as sole facilitator and trainer

for strategic planning retreat held in Ontario, Canada. (Operation Get-

Down)

-Guided staff in developing short-term/long-term organizational goals to

secure funding sources for next three years.

< Organizational Design & Development: Executed comprehensive job analysis

to revise existing job descriptions and restructure organizational chart.

Teamed with senior management to devise mission statement and values

credo critical for re-positioning company in marketplace. (Marshall

Holding Company)

Director, Human Resources - Detroit Institute of Arts 1998 to 1999

Brought onboard to lead the HR function during the privatization of the

organization. Managed widespread staff recruitment, hiring, training, and

diversity strategies for City museum including outsourcing for cost

savings, implementing succession planning and a leadership development

program.

Director, Human Resources - United Way of Southeastern Michigan 1990 to

1997

EDUCATION & TRAINING

Master of Arts in Administration/Human Resource Management - Marygrove

College

Masters of Education/Adult Learning - Marygrove College

Bachelor of Arts in Mass Communications - Wayne State University

INDUSTRY AFFILIATIONS & PROFESSIONAL ASSOCIATIONS

American Society for Training and Development / Society for Human Resource

Management/ASHHRA

AWARDS & RECOGNITION

Earned recognition on list of "Most Influential Women in Metropolitan

Detroit" by Women's Informal Network

Certificate of Appreciation for service to community by Wayne County Board

of Commissioners

Certificate of Achievement for outstanding accomplishments by City of

Detroit

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