Customer Service Sales Representative

Gerald L. Gantt

Overland Park, KS *****

913-***-**** [C] *********@*****.***

BUSINESS MANAGEMENT - ACCOUNT MANAGER – PROFESSIONAL CONSULTANT

Seeking a position with a reputable company where I can demonstrate excellent leadership, business and

team work skills to produce effective results

• A MBA degree that can assist in the organizational and financial structure of a company.

• A Bachelor’s Degree in Public Administration.

• 10 years of Sales Experience; 15 years Customer Service

• 3 years of Marketing experience

• 5 years of FICO/ Credit Analyst experience

• Salesforce.com

• CRM

• Proficient at Microsoft Word, Excel, PPT,

• Management experience

• Contribute key knowledge to workgroups and projects.

• Expertise in budgeting and planning

• Recognition for outstanding performance and attention to detail .

Professional Experience And Achievements

Account Manager Overland Park, KS

Dex One Corporation June 2011-August 2013

• Serviced 500 accounts annually with approximately $80,000 in revenue while maintaining a 85%

renewal rate

• Coordinate and oversee the execution of advertising and promotional programs to ensure profits

meet objectives

• Supported design, development, and execution of structured go-to market plans for single or

multiple, diverse products or services with substantial financial impact to the organization

• Applies methods or recognized equivalent as appropriate to meet the specific needs of the client

and engagement demands.

• Understands and consistently meets client expectations within scope of engagement role by

responding promptly and professionally to their inquiries.

• Conducts situation analysis through client interviews and documents research to determine the

business strengths and weaknesses to identify preliminary engagement priorities.

Alternative Sales Representative Shawnee, KS

Shawnee Mission Ford February 2011- Jun 2011

• Sold used vehicles to customers looking to reestablish line of credit

• Averaged 8 units per month with gross profit of $2, 000 per contract

• Retrieved pertinent information needed for loan pre-approval

• Counseled customers to help them regain financial independence

• Analyzed credit reports to determine the best financial loan agreement

• Maintained a high-level of customer service and professionalism

Gerald L. Gantt

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Finance Manager Overland Park, KS

Cathy’s Childcare November 2006 – January 2011

• Managed financial records

• Analyzed complex situations, designed practical solutions, and implemented cost-effective plans

• Maintained excellent client relations, bringing significant amount of new referrals from repeat

customers

• Tracked and reviewed gross and net sales

• Oversaw all administrative duties including state mandated policies

Credit Analyst Olathe, KS

Benchmark December 2003 - October2006

• Consulted with banks to determine line of credit for customers

• Attended regular meetings with owner and management to coordinate plans for generating

revenue

• Assisted credit department to ensure all paperwork was completed properly

• Filed customer correspondence and related documents as needed

• Reviewed invoices for discrepancies and made necessary adjustments

• Made decisions and solved problems in accordance with policies and procedures

• Collected data for management to monitor incentive programs for customers

Sales Representative Shawnee, KS

Shawnee Mission Ford July 2002 - November 2003

• Maintained knowledge of all Ford products and services as well as products and services of

competitors

• Helped customers determine most economical means of travel

• Averaged $2,500 profit per unit sold

• Achieved monthly rating of 100% customer satisfaction

• Implemented and maintained customer file system

• Acted as a liaison between customers and financial institutions to qualify loans

Education and Certification

M.B.A., Business Administration

Baker University, Baldwin City, KS (Overland Park, KS Campus)

B.A., Public Administration

University of Kansas, Lawrence, KS (Overland Park, KS Campus)

Dex One Sales Academy Certification

Certificates of Completion 07/2011

Google Sales Representative Certification

Certificates of Completion 08/2011

National Youth Sports Coaches Association

Certificates of Completion 10/2011

Contact this candidate