Customer Service Sales
Resume:
Timelia F. Tison
PO Box ******
Boston, MA, *****
**********@*****.***
EDUCATION
Newbury College Boston, MA
Criminal Justice September 2006- June 2007
Suffolk University Boston, MA
Major in Biology September 2007- December 2011
Relevant Coursework: Organic Chemistry I & II, Genetics, Microbiology, Biodiversity &
Conservation Biology, Cell Biology, Vascular Plant
LABORATORY SKILLS
• RNA extraction
• DNA extraction/isolation
• Protein extraction
• q-PCR/RT PCR
• Genotyping
• Ovabulmin and bronchoalveolar experiments
• iNKT Cell Isolation
• Flow Cytometry
• Histology
o Embedding
o Cutting Blocks
• Immunohistochemisty
• Trichome staining
• Hematoxylin & Eosin staining
• Fluorescent staining
• Microscopy: bright light and fluorescent
• Animal handling techniques and close monitoring of the animals
o Dissection
o IP injections
o Ear Tagging
o Breeding
o Weaning
o Time Mating
• IACUC Certified
• Aseptic Technique
• Cell Culture Tetechniques
• Writing Protocols
• Microsoft Office
RESEARCH EXPERIENCE
Research Assistant Technician I Brigham and Women’s Hospital
02/11 – Present
• Research in Department of Pulmonary and Critical Care Medicine
• Independently performing animal and lab experiments relating to the
cigarette smoke exposures and ovalbumin allergen responses.
• Schedule and maintaining schedules for lab members (PhDs and PIs)
• Mentoring and training high school students
• Ordering materials through e-Buy.
• Write and maintain protocols
• Experience with sterilization procedure
• Experience with washing and drying glassware
• Maintain equipments: freezers and incubators
• Understand Environmental Health and Safety Protocols
WORK EXPERIENCE
Customer Service Suffolk University Mildred Sawyer Library
9/07 – 3/11
• Assist students and staff in the circulation of library materials, use of the online catalog,
and use of online database resource
• Performs a variety of clerical and computer-related tasks as assigned
• Prepare circulation desk for services on a daily basis with needed supplies
• Responsible for shelving, straightening and shelf reading of library materials
• Pull library materials which need to be mended discarded and/or replaced
• Process new library materials received for circulation
• Process periodicals received for circulation
• Sort returned materials by type, location, or unit of library to which assigned
• Checks to see if returned materials are overdue
• Examines returned materials for obvious damage
• Collects and records fines
• Records receipt of payment for lost or damaged materials
• Answers borrower's questions concerning circulation rules
• Maintains professional appearance and behaves in a manner appropriate to a public setting
• Performs reliably, dependably with a good record of attendance, punctuality, flexibility
and time management
Secretary MGT Bookkeeping, ST. Croix, USVI
08/04 – 05/06
• Oversee all aspects of general office coordination
• Maintain office calendar to coordinate work flow and meetings
• Interact with clients, vendors and visitors
• Answer telephones
• Open, sort and distribute incoming correspondence, including faxes and email
• Sign for and distribute UPS/FedEx or similarly delivered packages
• Prepare responses to correspondence containing routine inquiries
• Perform general clerical duties to include, but not limited to, bookkeeping, copying,
faxing, mailing and filing
• File and retrieve organizational documents, records and reports.
• Create and modify documents such as invoices, reports, memos, and statements using
such as Microsoft Office and QuickBooks or other program
Sales Associates Lil Shoes, ST. Croix USVI
08/05 – 10/05
• Greet customers and ascertain what each customer wants or needs
• Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practice
• Recommend, select, and help locate or obtain merchandise based on customer needs and
desires
• Answer questions regarding the store and its merchandise
Describe merchandise and explain use, operation, and care of merchandise to customers
• Ticket, arrange and display merchandise to promote sales
• Open and close cash registers, performing tasks such as counting money, separating
charge coupons, and vouchers, balancing cash drawers, and making deposits
Contact this candidate