Customer Service Manager
Resume:
*.******@*****.**
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Staci Kuonen
Summary of
Skills Knowledge of HR policies, procedures and basic HR
law
Familiarity with ADA, FLSA, COBRA, FMLA and HR
related state and federal regulations
Proficient with Excel, Visio, PowerPoint, ADP/HRB,
Apprise, Project, Word and Microsoft Access
Ability to schedule and coordinate interview process
and travel arrangements
Solid organizational, time and task management
skills
Excellent follow up, written & verbal skills
Associations
Current member of SHRM
Experience 2012-Present World Imports LTD.
Philadelphia, PA
Human Resources Assistant
Assists department in carrying out various human
resources programs and procedures for all company
employees.
Conducts new employee orientations; administers
pre-employment tests; conducts reference checks.
Assists in administration of compensation program;
helps to monitor performance appraisal process.
Participates and works with Broker in benefits
administration to include claims resolution, change
reporting, and approving invoices for payment.
Files and maintains EEO-1 report annually; maintains
other records, reports, and logs pertaining to
applicant flow procedures
Participates and assists in recruitment effort and
interviews for exempt and nonexempt personnel; and
helps to coordinate the use of temporary employees.
Assist with new hire and renewal employee training
programs on health- and safety-related work issues.
Maintains OSHA records in accordance with
regulations and law
Develops & prepare reports, monthly agendas &
meeting minutes for committee meetings if needed.
Assist with research and organize / implement safety
events.
Maintains Human Resource Information System records
and compiles reports from database as needed.
Verifies I-9 documentation and maintains both active
and inactive binders
Assists with administrative tasks for exit interview
process.
Assists in organizational training and development
efforts.
Makes photocopies, faxes documents and performs
other clerical functions
Performs other related duties and tasks as assigned
2009 - 2012 Sunoco Inc. Philadelphia, PA
Assistant Manager
Complete Daily Paperwork
Prepare and process orders
Maintain and verify payroll, expenses and sales
Collaborate with customers, supervisors,
contractors, or other personnel to exchange
information or to resolve problems.
Enforce safety rules and regulations, according to
corporate policy and procedures.
Recommend and implement personnel actions, including
employee selection, evaluation, rewards, and
disciplinary actions.
Prepare reports on work activities, operations,
production, or work-related accidents.
Monitor fieldwork to ensure that it is properly
completed.
Recommend and implement measures to improve worker
motivation, work methods, and customer services.
Explain and demonstrate work tasks to new workers
and assign training tasks to experienced workers.
Interpret invoices, safety regulations, and company
policies and procedures to workers.
Schedule repairs and preventive maintenance for
equipment.
Inspect and test materials, stock, equipment, and
facilities to ensure that they are safe, free of
defects, and consistent with specifications.
2005-2007 Ecko Unltd. Philadelphia, PA
Assistant Manager
Applied commercial skills to meet sales and cost
budgets.
Recruited, developed and retained staff.
Ensured team delivered good customer service.
Achieved operational expectations by implementing
and maintaining high retail standards.
Motivated staff.
Dealt with enquiries and complaints.
Completed floor sets
Managed deliveries from suppliers
Education 2001-2005 Franklin Towne Charter H.S Philadelphia,
PA
General Studies
Honor Roll
Certifications ServSafe certified, Gas certified, Safety lead title
and deli certified.
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