Administrative Assistant Quality Assurance
Resume:
ROBIN MILLER
Studio City, CA
************@**********.***
EXPERIENCE:
Children’s Hospital Los Angeles (Contract Position) 07/2013 – 08/2013
ADMINISTRATIVE ASSISTANT
• Administrative Assistant for the General Pediatrics Department.
• Utilized Excel and Microsoft Word to create and develop spreadsheets, forms and surveys.
• Designed PowerPoint brochures for the department.
• Compiled materials and prepared documents for hospital efficiency and patient satisfaction.
•Word processed, edited and proofread dissertations, brochures, presentations and information according
to hospital style and guidelines for the Pediatrics Department.
• Copied, faxed and scanned confidential materials.
• Created binders and folders for physicians.
Better Records 01/2010 – 07/2013
ADMINISTRATIVE ASSISTANT
• Administrative assistant for the President, CEO and Marketing Director.
• Answer incoming calls and direct them to the appropriate personnel.
• In charge of domestic travel arrangements.
• Create, proofread and edit outgoing correspondence and PowerPoint presentations.
• Maintain Outlook contact lists for mailings.
• Prepare expense reports.
• In charge of Internet presence and analytics.
• Wrote titles and descriptions for Internet campaigns.
• Proofread and edit catalogs and website changes.
Reach Local 02/2009 – 11/2009
ADMINISTRATIVE ASSISTANT
• Administrative assistant for the Search Engine Marketing department.
• Accountable for receiving, relaying, taking messages and handling incoming phone calls.
• Responsible for drafting, proofing and editing interoffice and outgoing correspondence,
presentations and reports.
• Thorough knowledge of Word, Outlook, PowerPoint and Excel.
• Arranged and coordinated meetings and conference calls.
• Arranged business travel and accommodations
• Updated Outlook contact lists.
• Provided written feedback, suggestions and information to client support regarding client account status.
• Conducted research, compiled data, prepared and created PowerPoint presentations.
• Prepared reports, memos, letters and other documents.
• Responsible for assisting team members in research and data reporting. routine clerical duties, assisted
on projects and completed other tasks and duties as assigned.
Yahoo! 10/2002 - 02/2009
SEARCH ENGINE MARKETING SPECIALIST
• Created and revised Internet campaigns for a variety of clients including, health care, travel, apparel,
education, legal, retail and medical sites, technology, financial, real estate and mass merchandise
accounts.
• Edited and re-wrote listings in accordance with Yahoo! style and guidelines.
• Worked with account managers on communicating style and guidelines to advertisers.
• Conducted research, compiled data, and prepared information for clients.
• Created spreadsheets, graphs and reports and provided recommendations and written analysis of
campaigns based on analytical data.
• Provided troubleshooting and restructured campaigns to increase their return on investment while
lowering overall costs.
• Edited and re-wrote listings in accordance with Yahoo! style and guidelines.
• Worked with account managers on communicating style and guidelines to advertisers.
• Conducted research, compiled data, and prepared information for clients.
Better Records 11/2001 – 10/2002
ADMINISTRATIVE ASSISTANT
• Administrative assistant for the Marketing Director.
• Booked travel arrangements and hotel reservations as required.
• Maintained expense reports.
• Ensured equipment and booths were booked for conventions.
• Provided administrative tasks including, typing, proofing, and editing for catalogs and website.
• Formatted and designed catalog layout.
• Verified that copy, graphics, prices, inventory and mailing information were accurate.
HemaCare Corporation 01/1996 – 08/2001
ADMINISTRATIVE ASSISTANT
• Typed, proofread, edited and formatted all Standard Operating Procedures (SOPs), forms, documents
and validation protocol for the Regulatory/Quality Assurance, Laboratory, Distribution and Blood
Collection departments for three facilities in accordance with FDA and AABB guidelines and regulations.
• Provided support for Medical Director and administrative staff.
• Set and updated meetings/appointments with vendors and staff throughout Southern California.
• Maintained and updated implementation logs for SOPs, forms and documents for accurate tracking of
revision and implementation dates.
• Responded to incoming correspondence, and prepared outgoing correspondence for the Medical
Director and Regulatory department.
• Prepared PowerPoint presentations and flowcharts for medical symposiums.
• Provided technical assistance for Microsoft Word, PageMaker, and PowerPoint and Visio users.
• Edited and updated the Personnel Policy Manual.
EDUCATION
• University of Michigan, BA Communications
• Henry Ford Community College, Computer Science Curriculum
SKILLS
• Windows 7 and 8
• Microsoft Word
• PowerPoint
• Excel
• Outlook
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