Customer Service Administrative Assistant

EDUCATION:

Miami Dade College, Miami, Florida

Nursing Associate in Arts Degree, May 2006

William H. Turner Technical High School, Miami, Florida

Diploma, Key Course in Medical Training, June 1997

EXPERIENCE:

City of Miami Downtown Development Authority, Miami, Florida

Administrative Assistant/Customer Service Representative, 1998- 2013

Provided excellent customer service. Organized, prepared and maintained

reception area. Corresponded with clients and responded to inquiries.

Prepared monthly packages for realtors and investors for distribution

by Marketing Department. Directly assisted and supported Capitol

Improvements Manager. Prepared memoranda, mailings and other

correspondence. Collected, input, corrected and maintained agency data

necessary for successful operation of agency. Organized, scheduled and

prepared meetings, conferences and conference calls for participants.

Created and maintained forms and other systems to improve office

efficiency.

Park Plaza Hotel, Miami, Florida

Administrative Assistant, 1997- 1999

Operated reception desk and provided first impression services for

clients. Responded to client inquiries and processed hotel

reservations. Operated PBX. Assisted with various other

administrative tasks whenever necessary or requested.

North Shore Medical Center, Miami, Florida

Administrative Assistant, June 1995 - September 1995

Provided excellent customer service by interacting with customers and

responding to inquiries. Processed company correspondence and assisted

with matters necessary for office administration. Processed and input

data to applicable systems. Assisted with client intake and patient

registration.

SKILLS:

Fluent in English and Creole, proficient in Spanish; Proficient in

Microsoft Applications: Word, Excel PowerPoint. Excellent communication

skills; Analyzes situations objectively and exercises critical thinking to

resolve problems; Exercises leadership abilities when necessary but also

works well on a team with others; Great ability to multi-task and work in a

fast-paced environment.

References:

Available upon request.

Contact this candidate