Customer Service Years Experience
Resume:
Rick Johnson
*********@*****.***
Career Summary
Willingness to take on the responsibility of an overachiever with great self discipline, integrity and
dependability. I have 10 years experience in sales, customer service and relationship building. Also, five
years experience in leadership and management roles. I also developed techniques to overcome
challenges that have only prepared my character for growth. The education I earned at IWU helped me
successfully experience working in groups and alone. This evolved my quality work ethic, customer
focus and prioritized my success.
EDUCATION: INDIANA WESLEYAN UNIVERSITY: Bachelors of Science in Criminal Justice
Associates of Science in Business
FUNCTIONAL SUMMARY
- Strong ability to organize work set priorities in order to meet deadlines with high quality standards.
- Well developed customer service skills with emphasis on tact and empathy to interact with people from
varied backgrounds.
- Ability to learn and understand detailed policy and program information.
- Possesses the ability to be taught and coached for greater progression.
-CURRENT EMPLOYMENT (as a Group Leader and a member quality control at
Lippert Components Industries Plant 58) 06/12- CURRENT
Avalon Village Ligonier, In 04/09-07/10
Maintenance assistant/director of marketing
- Responsible for the increase of the census, by introducing Doctors, Caseworkers, and Discharge
planners to Avalon Village’s services.
- Maintained company stability and integrity by assisting our reach of top 3 in the region.
- Responsible for completion of the application process for Medicaid and Medicare.
- Utilized information of services to market the facility.
- Analyzed the inside and outside maintenance concerns of the facility and completed tasks at hand.
- Allowed time to become proficient in MS programs.
- Dedicated to meeting the expectations of internal and external customers.
- Provided accurate and creative responses to complex problems, for a complacent work environment.
- Familiar with expense reports.
Express For Men Fort Wayne, IN 02/03-07/05
Manager
- Responsible for customer sales, order management, customer accounting, and logistical delivery.
- Analyzed the financial impact of logistics, routing, shipping modes, product volumes and mixes, and
carriers to collaborated with other departments in order to integrate logistics and improve business
processes.
- Interpret all aspects of corporate logistics to determine the most cost-effective and efficient means of
transporting products or supplies.
- Utilized ability to learn and follow detailed, complex policies and processes to consistently meet
deadlines with accurate results.
- Developed goal oriented ideas for marketing products.
Contact this candidate