Customer Service Sales
Resume:
Furrukh Wasi
Toronto, ON, M1P-4N3
***********@*******.***
Work Experience:
Cambridge Heating Services, Markham, ON March 2011 – Present
Customer Care
Assist with all other office administrative duties.
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Assist clientele as they enter office and via phone.
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Scheduling in-home services via online interface and phone.
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Perform filing, data management, drafting and editing short office memos.
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Manage customers, conflicts and challenging situations
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Promptly answered telephone calls to reflect professional corporate image.
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Possess effective communications skills, and work well with others at all levels.
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Naheed Super Mart 2005 – 2007
Customer Service Specialist
Handle customer inquiries, complaints, billing questions.
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Assist customers with returns, purchasing products in store.
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Provided a high level of customer service and client relations based on outstanding communication
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and interpersonal skills.
Worked directly for the cosmetic brands and deal customers at the store.
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Worked in different shifts and provide excellence service.
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Responsible for communicating with customers regarding to sales on daily basis.
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The Wardrobe Departmental Store 2004 - 2005
Brand Ambassador
Answer telephone inquiries from customers and stores regarding the status of units and other
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service issues.
Held key responsibilities for a women apteral brand
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Deal clients and coordinate in relevant field
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Window designing with outfits
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Personal Skills:
Goal oriented, self-motivated, dynamic and creative.
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Excellent skills in team management and team building.
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Work well independently, with the ability to deal effectively with people at all levels.
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Ability to work under pressure.
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Excellent communication skills and fluency in English.
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Proficient with computer literate such as Microsoft Word, Microsoft Excel and Internet.
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Performed others operations e.g. Fax, Printing, copier.
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Able to do other duties as assigned.
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Able to handle all duties regarding to customer service.
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Education
Bachelor of Science - University of Karachi
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Associate Diploma in Fashion Designing - Fashion Apparel Design Institute
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