Customer Service Sales

SONIA I CLARKE

**** ********* ******* *****, *********, NC 28269

360-***-**** ********@*******.***

Profile

• Proficient in Lotus Notes, Outlook, PeopleSoft, Siebel, Taleo, Deploy, RECS,

Jobvite and Microsoft office products with a demonstrated ability to learn new

computer programs quickly.

• Expert interpersonal communication skills -- known for tactful handling of

sensitive, confidential issues.

• Manage large volumes of confidential data with attention to detail

• Reputation for dependability, honesty, dedication and enthusiasm.

• Provide premium service to both internal and external candidates.

• Ability to work well under pressure and flexible in adapting and responding to

changing situations

EDUCATION

BA in Psychology & Criminal Justice, Minor in Sociology

University of North Carolina Charlotte Charlotte, NC

PROFESSIONAL EXPERIENCE

Yodle (Contractor) – Charlotte, NC

Recruiter, May 2013 – August 2013

• Utilize recruiting sources to maintain an uninterrupted flow of candidates.

• Manage the recruitment for high volume positions

• Responsible for staffing processes including sourcing, screening, interviewing

and extending offers

Windstream Communications (Contractor) –Charlotte, NC

Recruiting Coordinator, August 2012 – December 2012

• Responsible for staffing processes including sourcing, screening,

interviewing and extending offers.

• View requisitions for qualified candidates, screen resumes, do initial phone

interviews, coordinate interviews with hiring managers. Status candidates in

recruitment system.

• Work with external vendors to ensure backgrounds and drug screens are

completed.

• Make job offers and initiate new hire paperwork

Macy’s – Northlake – Charlotte, NC

Early Morning Merchandise Team Associate, Flex Team, October 2011 – June 2012

• Maintain customer service as the priority through the execution of non-sales

related tasks

• Maintain department standards and follow special store operating procedures

• Properly organize clearance areas

• Execute all major merchandise moves

• Maintain stockroom areas

• Execute merchandise placement for sales promotions

• Complete all merchandise Transfers, Returns to Vendors and Damages

• Execute markdown pricing strategy

Hewitt Associates/Today Staffing/Duke Energy - Charlotte, NC

Recruiting Coordinator, March 2005- March 2010

• Post external and internal jobs on the internet, intranet and newspapers.

• Provides staffing support for business groups that included IT, Internal Audit,

Finance, Accounting,and three Nuclear plants

• Management of over 70 job requisitions, throughout the company’s

geographical service area.

• Facilitate functions of the hiring process including pre-employment screening

test administration, interviewing, requisition management and assessments.

• Management of open requisitions files and updating all status changes into

the Applicant Tracking System.

• Coordinate all pre-employment activities (physicals, drug screens and

background investigations).

• Initiate all offer, welcome and rejection letters.

Prepare 1st day information (security badges, notify supervisors and/or

•

managers.

REFERENCES AVAILABLE UPON REQUEST

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