Customer Service Manager

Reginald Smith Jr.

**** *. ** ******

Philadelphia, PA 19143

Phone: 484-***-****

E-mail: ********.*******@**.****.***

Objective

Seeking a challenging opportunity that will allow me to utilize my skills, enhance my knowledge

and have room for both growth and advancement.

Highlights & Skills

Extensive training and experience in logistics support operations.

Seasoned team leader, supervisor, and resource manager.

Innovative problem solver with a documented track record of success.

Dedicated professional, with a reliable and solid work ethic.

Excellent communication and customer service skills.

A quick learner; flexible and adaptable to change.

Secret/SCI Government Security Clearance.

Training

6 years of formal training in automated logistics systems, finance, and supply support,

including the use of ULLS and SAMS.

6 years of transporting, maintain and management of wheeled and track vehicles.

8 years of resource and inventory management as while as contemporary leadership and

supervision development.

Work Experience

As a hands-on supervisor and resource manager, with a formal training for getting results

through teamwork, cohesiveness, and positive motivation. Placed strong emphasis on training

and development to achieve maximum organizational performance.

Professionally supervised daily operations of several diverse transportation maintenance

technicians and supervisors.

Ensured near-100% inventory accuracy of a line item inventory, despite high turn-over

materials and adverse environmental conditions.

Meet deadlines and ensure maximum product quality.

Prepare requisitions through Enterprise Resource Planning for Operating Material &

Supplies material requisitioning.

Properly accounted for, maintained, and created disposition for over five million dollars

worth of government equipment.

Reviews and verifies quantities received against bills of lading, contracts, purchase

requests, and shipping documents.

Retrieves and analyzes history and activity files pertinent to system rejected documents.

As a military personal who understands the value of diverse inputs for problem -solving and

decision-making, allowed me to provide cost-effective business solutions.

Reginald Smith Jr.

2036 S. 57 Street

Philadelphia, PA 19143

Phone: 484-***-****

E-mail: ********.*******@**.****.***

Completed logistics and transportation requirements in preparation for Operation Iraqi Freedom

and Operation Enduring Freedom.

Employment History

2007- Present – PA Army National Guard - Automated Logistical Specialist

2005 – 2007 - Sprint Wireless – Inventory Manager

Awards

Numerous personal awards for superior professional performance, including:

Army Commendation Medal

Army Achievement Medal

Army Good Conduct Medal

National Defense Service Medal

Iraq Campaign Medal

Army Service Ribbon

Armed Forces Reserve Medal

Combat Action Badge

Driver and Mechanic Badge

Education

2002-2005 John Bartram High School

2005-2007 Pennsylvania Institute of Technology

2007-2008 Automated Logistical Specialist Advanced Individual Training School

References Available upon request.

Contact this candidate