Customer Service Sales

SHAILENE PETERS

*** ******* ****** *., **. Paul MN 55107

Phone: 651-***-**** v Email: ********.******@*****.***

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EXPERIENCE

May 2012-Present Sinical Photography St.

Paul, MN

Client Relationship Manager

Showcased company portfolio Responsible for company's social media presence

Responsible for bookkeeping

Met with customers, determined their needs and customized a product around

their unique needs

Increased sales by 250% in 1 year

April 2007-Present Bead Addiction Jewelry

St. Paul, MN

Business Sales Manager

Presented jewelry line to Target Corporation executives and secured sales

contract for multiple seasons

Study current market trends while preparing new jewelry designs

Maintain business website and www.etsy.com website including advertising,

customer service and sales

April 2013-June 2013 Dixon Golf St. Paul, MN

Tournament Manager

Hired promotional representatives for charity golf events including

interviewing and training

Scheduled all hired employees for events throughout the Minnesota area

Maintained inventory for all employees needed for each golf event

Built relationships with golf course managers to advertise sales of Dixon

golf balls/equipment as well as gain more charity events at their venues

Dec 2000-July 2005 & July 2007-July 2012 Murphy Warehouse Company

Minneapolis, MN

Inventory Auditor

Customer Service Representative

Responsible for all vendor customer service relationships

Managed multi-line company switchboard

Set appointments in warehouse management system for inbound trucks and

routed and called carriers for freight pick-ups

Audited freight invoices and maintained accounts payable documentation

Ensured completion of daily reports and filings of product in the warehouse

Processed customer orders, returns, inbounds and date code reporting on

their products

July 2005-July 2007 Rels Valuation/Value IT

Bloomington. MN

Processing Analyst

Vendor Relations Representative

Utilized a database program to place real estate appraisal orders

nationwide

Researched markets and appraisal companies in order to place assignments

with qualified vendors

Developed and maintained relationships with appraisers in firms across the

country

Provided impeccable customer service to lenders, borrowers and appraisers

Reviewed appraisal products within ACE (Automated Collateral Evaluation)

prior to releasing to lenders

Coached appraisers on quality expectations and appraisal standards

Tracked quality issue trends with appraisers and involved Quality Assurance

department when necessary

EDUCATION

2000 Humboldt High School, St. Paul, MN

Diploma

2011-Present Inver Hills Community College, Inver Grove Heights, MN

Business Management

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