Customer Service Account Executive

April McNeil

**** * ****** ** #***

Gilbert, AZ 85295

480-***-****

***************@*****.***

Experience:

Designer Cakes By April - Owner/Founder/Cake Designer/Decorator -2006 to

2013

. Successfully built, managed, and sold cake/cupcake shop from nothing

to $300,000 a year in revenues in a "down economy"

. Managed day to day baking and decorating projects in the bakery

. Designed high-end wedding and party cakes for big budget parties and

events.

. Consulted with brides and other high-end clients about creating custom

treats for big events

. Maintained relationships with high-end wedding venues so that they

referred all their clients to us to make custom cakes, cupcakes, and

cookies for big events

. Managed the facility, 9 employees schedules, payroll, inventory,

vendors,suppliers, and customer base

Wells Fargo Education Financial Services - Account Executive - 2004 to 2006

. Completely transformed the image of Wells Fargo in the eyes of

financial aid offices across the state after previous Account

Executive burned a lot of bridges with the schools

. Increased annual loan volume by 20% in the first year and maintained

those numbers the next year even though the regulations surrounding

financial aid had changed drastically, decreasing our ability to offer

multiple lending products to our customers.

. Built and managed relationships with financial aid offices at all the

colleges and universities in the state of Arizona

. Created and delivered informational workshops to financial aid office

staff members, banking center staff members, and high school students

and guidance counselors to educate them on the financial aid

application process and scholarship opportunities for students to

attend college

. Set up an exhibit at semi-annual financial aid conferences to educate

and inform financial aid offices of the product and services offerings

of Wells Fargo EFS as well as entertain and keep positive

relationships with key decision makers at schools

Southwest Student Services - Customer Service/Trainer/Community

Relations/Client Relations - 1996 to 2003

. Learned entire student lending business

. Assisted borrowers with their student loan options

. Created and delivered training programs for new customer service

agents, teaching them the business as well as how to effectively deal

with customers over the phone

. Created and delivered informational presentations to educate high

school students on financial aid, scholarships, and attending college

. Assisted school financial aid offices with the processing and

disbursement of student loans

Education:

Northern Arizona University - 2003 to 2004

. Bachelors Degree, Speech Communication

. Minor, Sociology

. Magna Cum Laude

. Completed 54 credit hours in final 12 months with a 3.98 GPA

Mesa Community College - 1996 to 1998

. Associates Degree, General Studies

. Graduated with honors

References:

. Upon request

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