Manager Sales
Resume:
STEVEN T. GOON
*** *. **** ******, ******, Utah *4040 ********@*****.***
CAREER SUMMARY
Senior Operations and Strategic Planning professional with over 20 years experience primarily
with Fortune 500 companies. Recognized leader with skills in trouble shooting business
organizations, departments, and problem areas. Also demonstrated talent in strategic and tactical
planning, building customer relationships, organizational management, quality, material
improvements and process development. Relevant skills include:
Business Turnarounds Organizational Mgmt
Strategic Planning
Operational Improvements Quality Initiatives
Project Management
Customer Relations Territory Sales
Process Development
PROFESSIONAL EXPERIENCE
Quality Manager; Compass Minerals, 2008 – 2013. Ogden, UT
Oversaw quality assurance for three plants plus incoming raw material harvest; coordinated
and supported corporate quality initiatives and technology/R&D functions at the site, as well
as managed quality lab personnel and testing.
• Promoted from Asst Plant Manager to multi-plant Quality Manager in 2009.
• Supported sales team with visits to US, Canada, and S. America customers to discuss
company’s product quality issues, resulting in restored customer confidence.
• Deployed new Quality Management System (QMS), introducing accountability for
product quality to production operations, resulting in shared ownership and responsibility
of product quality for all employees.
• Wrote the QMS Manual, providing documentation to site quality operations, resulting in
improved structure and regulatory / industry compliance.
• Standardized “Best Practices” by developing document control system and procedures
standardization for the site, advancing Ogden operations to current industry expectations.
• Introduced SPC & QSI system to all three business units at site, resulting in consistent root
cause analysis and the incorporation of corrective and preventive actions.
• Authored Quality Policy and Procedures Manual as well as manufacturing specifications
for three production areas, providing guidance and quality requirements for production.
• Obtained highest annual AIB audit scores of all Compass plants each of the past four years,
most recently 985 / 1,000, resulting in corporate recognition as compliance leader among all
production plants.
Vice President; Comprehensive Wealth Management Advisors, 2006-2008. Las Vegas, NV.
Directed operations of a private financial planning firm, responsible for financial planning
division, including P&L responsibility.
• Organized tactical planning, with division of responsibilities as practice acquisition
& merger, portfolio management, business operations, and client relations. This resulted
in a clear division of roles and a focus of responsibilities for each management team
member.
Assoc. Partner and COO, Commonwealth BDG & Kingsbury BDG; 2005-2006. UT & NV.
Two years spent with venture capital / investment banking firm initially as associate partner,
raising capital with investors of various business ventures.
• Supported growth of opening second BD office with willingness to move to Las Vegas,
NV, resulting in taking on new role and responsibilities of COO.
• Transitioned from VC firm to one of the developed businesses as VP in late 2006.
Executive Business Analyst, 2004; George S. May International; UT
Evaluated two businesses per week throughout western US/Canada, analyzing small to
medium sized businesses and identifying profit leaks. Advised on opportunities for
improvement, resulting in substantial, quantifiable cost savings for customers.
OTHER RELEVANT EXPERIENCE
Registered Principal/OSJ & Branch Manager; 1997-2004. Salt Lake City & Ogden, UT
Reg. Principal of three sales offices; worked primarily with three different financial firms
(Smith Barney, Prudential Financial, and Hartford) with general responsibilities of
increasing sales, product distribution, and recruiting/training new RRs. Hired to manage
& grow Salt Lake branch area, with P&L responsibility to regional managing director.
Worked with new and experienced representatives in providing investment and insurance
sales to existing client base, financial planning services, and wholesale product
distribution to businesses.
• After 5 months of successful leadership, increasing investment & insurance sales,
received commendation & accompanying reward. Results were 1) Increased sales of 1st
year over prior year by 51%, and 2) Managing Director placed two other sales offices in
Utah under my responsibility (Provo and Ogden).
• Introduced new financial planning platform in 2002 to entrenched, experienced
workforce, overcoming initial resistance, resulting in an increase in earnings and assets
managed.
Sr. Quality Engineer/Lab Manager, Barnes Aerospace, 1996 – 1997, Ogden, UT
Managed team of lab technicians and production line quality inspectors for the manufacture of
aerospace parts, and led quality assurance functions for these personnel.
• Drove initiative to regain acceptable quality by turning around the Quality lab and
production in-process inspection functions, passing quality audit by a large margin
ensuring ongoing customer satisfaction and removing our company from the “watch list”.
Project Mgr/Sr. Materials & Process Engineer; McDonnell Douglas Helicopter Systems;
1988 – 1996, Mesa, AZ.
Conducted surveys of material suppliers of products and services nationwide. R&D support,
failure investigations, technical design support, and production support improvements.
• Resolved Quality Issues, restored key customer relationship: Investigated, identified and
resolved both a primary and secondary cause, resulting in resumed flights for the AH-64
fleet and restored satisfaction of a key customer.
• Saved $4.2MM through cost-effective implementation of regulatory compliance: Led a
multi-functional team and managed project to ensure compliance with upcoming
environmental regulations. Implemented full compliance measures with material
alternatives and utilizing cutting edge technologies at a fraction of the original estimated
cost of the project, saving an estimated $4.2 million over three years for the company.
Sr. Materials & Processes Engineer; Martin Marietta Corp Aero & Naval Systems; 1983-1988.
Support production processes for aerospace manufacturing. Materials R & D, chemical
processes evaluation, and manufacturing support.
• Created solution to overcome critical component failure; lauded by Martin Marietta for
outstanding contribution to program success. Shortly prior to project deadline, two critical
final quality control tests failed on a B-1B vertical stabilizer, an important component for a
new Air Force aircraft. Chosen by senior management to produce a solution; worked
around the clock for 72 hours, ultimately producing a stabilizer that met quality standards,
resulting in successful on-time product delivery of new first production component.
EDUCATION
MBA – Technology Mgmt., Univ. of Phoenix.
B.A., Chemistry, Western Maryland College.
Steven T. Goon
********@*****.***
CERTIFICATIONS
ChFC, Chartered Financial Consultant, American College, 2003.
CMP Six Sigma Greenbelt training completed, 2011.
Steven T. Goon
********@*****.***
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