Project Manager Management

Cheryl De Vose, MBA, SCS

CV

Email: ************@***.***

**** ********* *** ************ ** 19131 215-***-****

PROFILE

More than ten years of progressive responsibility in public policy

administration, public housing, project management, financial management,

teaching, training and customer relationship management, including

municipal service firms with a proven track record of success. Special

interest and experience in human capital management, change management,

municipal governance, business consulting, and client-relationship

management.

Professional Experience:

Human Resources Programs Development Specialist 2013 to

Present

Philadelphia Housing Authority (PHA), Philadelphia, PA

Duties: Manages the full function of recruitment and retention for all

levels of PHA staffing needs. Compiles with and ensures other Authority

employees compiles with all applicable federal, state and local fair

employment practices, laws and regulations, including the Civil Rights Act

of 1964 Title VII, age in Employment Discrimination Act, Americans with

Disability Act, etc., as well as Personnel Policies and applicable sections

of the Union Agreements. Initiates, develops, and recommend policies

relating to recruitment planning, job posting and position requisitioning

processes ensuring all policies meet local, state and federal regulations.

Determines appropriate recruitment methods including print ads, Internet,

employment agencies, colleges, recruitment agencies and job fairs. Duties:

Provides professional developmental and training advice to the

organization. Establishes uniform procedures for the recruitment and

retention of qualified staff at all levels of employment. Manages the

annual performance reviews process. Conducts job analysis and job

evaluation studies, and makes recommendations based on analysis of results.

Develops project plans; Coordinates projects; Communicates changes and

progress; Completes projects on time and budget; Manages project team

activities. Prepares research, analysis and develops employment action

plans, with department managers, in solving various departmental problems

and issues and implementing solutions. Reports departmental employment and

HR statistics. Supervises a staff of five (5). Duties: Serves as the point

of contact for all employment activities.

Human Resources Employment Administrator/Labor Relations 2008 to 2013

Philadelphia Housing Authority (PHA), Philadelphia, PA

Duties: Administered PHA Benefits program. Conducted benefits orientation

for new hires informing employees of health and welfare plans available

such as medical, dental, prescription, vision as well as employee

assistance and voluntary benefit programs provides employee with written

material about coverage plans and retirement plans; explains extent of

coverage; reviews applications and changes for accuracy and completeness,

inputs and maintains records of applicants. Developed and administered

supporting documentation procedures. Reviewed monthly health/welfare bill

and ensure payments to vendors. Reconciled monthly financial reporting

with Health Welfare vendors and clients. Duties: Updated and processes

employees' compensation. Ensure proper wages as reflected in union

contracts, in compliance with the Department of Labor and HUD prevailing

wage guidelines. Duties: Handled employee discipline, formal complaints,

and grievances. Initiates, develops, and recommends policies relating to

EEO/AAP and Union Contracts. Compiles with and ensures other Authority

employees compiles with all applicable federal, state and local fair

employment practices, laws and regulations, including the Civil Rights Act

of 1964 Title VII, age in Employment Discrimination Act, Americans with

Disability Act, etc., as well as Personnel Policies and applicable sections

of the Union Agreements.

Accomplishments: Promoted to HR Programs Development Specialist .

Manager, Community/Customer Support 2006 to 2008

Philadelphia Housing Authority (PHA), Philadelphia, PA

Duties: Served as Support Manager for Philadelphia Housing Authorities

(PHA)'s Customer Relationship Case Management System (PeopleSoft). Met

daily with the Interactive Voice Response (IVR) Rollout team to discuss

ideas & selecting/filtering out alternatives to make the system more

improved. Managed a large team of 182 PHA end-users of the IVR system.

Monitored the performance of 9 Service Call Specialists within PHA's Call

Center. Direct and managed designated projects.

Accomplishments: 1) Served on the Project Management Team as secondary

designer and have successfully rolled out the Interactive Voice Response

system project. 2) With the implementation of the IVR system, the Call

Center's abandonment rate went from 32% average to a 10% average and below

in a span of 7 months. 2) Promoted to Employment Administrator.

Project Manager, Finance/Payments 2004 to 2006

Philadelphia Housing Authority (PHA), Philadelphia, PA

Duties: Developed a financial modeling system that reduced turnaround

payout (to landlords) time from five days to one day. Designed a

statistical report (using Microsoft Excel), for the payments department, to

tracks and gives percentage of errors created by staff before the payment

goes out to landlords and tenants. Analyzed results of operations to

discover more efficient ways to utilize resources. Prepared weekly project

status reports for senior management. Participated in management team

process to develop vision and mission statements. Reviewed project status

reports during each month-end close out phase. Decentralized accounts

payable to facilitate transition from cost centers to profit centers.

Trained employees in the new system (PeopleSoft Financials 8.0). Helped

develop PHA Strategic Operating Plan (SOP) goals for Finance Department.

Managed Projects associated with achieving goals outlined in the annual SOP

(40 individual projects). Supervised a staff of three (3).

Accomplishments: 1) Successfully completed monthly departmental

productivity goals at a rate of over 98%. 2) Promoted to Manager:

Community/Customer Support.

Technical Aide/Management Trainee, Operations Management 2002 to 2004

Philadelphia Housing Authority (PHA), Philadelphia, PA

Duties: Conducted tenant voucher briefings, landlord briefings, and "Moving

To Work" education seminars. Acted as liaison among tenants, landlords, and

the Housing Authority. Performed annual tenant re-certification interviews.

Scheduled Housing Quality Standards Inspections with property owners.

Updated files and obtained required documents as needed. Completed 2000 HCV

tenant file audits per year, including extensive review of file documents

and rental integrity calculations. Reviewed and audit three (3) Tax Credit

Sites (Special Housing Units that follow special taxing rules to get tax

abatements - Federal Housing Credit - Section 42). Made sure housing units

were operating under the federal compliance.

Accomplishments: Promoted to Project Manager.

Investigator, Market Surveillance 2001 to 2002

Philadelphia Stock Exchange, Philadelphia, PA

Duties: Investigated illegal trading. Developed a system in reporting

findings to upper management for formal interrogation to the Business Code

of Conduct. Conducted formal fact-finding investigations and interviews

with Floor Traders and Brokers and discussed issues to eliminate trading

fraud. Reviewed system generated reports that detected trading fraud.

Evaluated, processed, and composed the collected data for report

presentation to Trading Officials. Presented investigation findings to the

Exchange Enforcement Counsel for formal review and evaluation of

accusations.

Accomplishments: 1) Was selected by Options Trading firm TFM Trading Group

to join their team as Options Manager.

Supervisor, Option Services 1997 to 2001

Philadelphia Stock Exchange, Philadelphia, PA

Duties: Managed five (5) employees. Assigned employees to work stations

based on workload. Provided supervision and direction to staff in

promoting, planning, and implementing daily operations pertaining to

Philadelphia Stock Exchange's trading floor. Interviewed, hired, trained,

and disciplined employees. Processed time schedules and signed off for

vacation, and/or any other leave time. Created & distributed memos

pertaining to daily stock price additions, equity & index options, foreign

currency, & Long Term Equity AnticiPatrion Securities .

Accomplishments: 1) Successfully achieved productivity goal of 98% for

processing stock reports and distrusting the report to floor traders within

a 2hr period. 2) Promoted to Investigator, Market Surveillance

Teaching Experience:

Adjunct Professor 2005 to

Present

Apollo Group Inc, (Headquarters) Phoenix, AZ:

Western International University: Courses: FIN/317 Financial

Management, ECO/267 Money & Banking, MGT/337 Supervision & Leadership,

MGT/461 Project Management

Axia College of Phoenix University: Course: ECO/301 Economic Theory,

FIN/317 Financial Management

Mentorship/Trainer, (Western International University) 2009 to

2013

Mentor New Faculty

Instructor, (PASCEP) Continuing Education Units 2004 to

2007

Temple University, Philadelphia, PA

Microsoft Applications: Word & Excel

Education:

University of Maryland (uc)

Major: Management Adelphi, MD

Doctorates of Management

Current Student

Drexel University -Major: Management/Business Admin

Philadelphia, PA

Masters of Business Administration

*Dean's List

*MBA Association

St. Joseph's University -Major: Finance

Philadelphia, PA

Bachelors of Science

*Dean's List

*President's Name Scholar

*Alumni Association Award

Peirce College - Major: Accounting

Philadelphia, PA

Associates of Science

* Dean's List

*Chi Alpha Epsilon

*Phi Theta Kappa

Related Coursework: Accounting, Finance, Economics, Leadership &

Development, Business Organization, Marketing, Statistics, and Change

Management

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