Customer Service Administrative Assistant

Alexandra P. Santiago

***** ******* ***** ****, *******, FL 32824 ph# 862-***-****

************@*****.***

Administrative Assistant

SKILLS:

. Bilingual - English/Spanish

. Superior Organizational and communication skills

. Proficient in MS Word, Excel, Internet Research.

PROFESSIONAL EXPERIENCE

Assigned Risk Solutions, LTD., Saddle Brook, NJ

Customer Service Claims Department August 2005 - June 2013

. Handled No Coverage Claims.

. Handled Summons and Customer concerns.

. Spanish Translator for adjuster and income calls.

. Devised letters to clients and attorneys.

. Interaction with Clients, underwriting, insurance Carriers, underwriting

department and attorneys.

. DMV request - Plate and vin # inquiries

Allstate Insurance Company, Saddle Brook, NJ

Administrative Assistant and Customer Service - June 1998 - August 2005

. Processed endorsements, includes automobile and homeowners policies

. Devised letters to clients, interoffice memos, scheduled appointments.

. Maintained and ordered supplies.

. Train and supervise assistants.

. Interacted with dealerships, attorneys and all state support,.

EDUCATION

Dover Business College and Passaic County Technical High School

Diplomas

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