Sales Manager

Massey (Asghar) Hejazi, C.H.A.

**** ***** **** ***** #*, Nora, Indiana 46240

Cell 423-***-****, e-mail *********@***.***

Personal Profile

A leader who leads by example based on honesty and mutual respects,

excellent interpersonal; leadership and communication skills; rapid turn-

around of underperforming assets, training and development of high

performance teams. Leverages expertise in operations and attention to

operational efficiency to reduce costs and increase both external and

internal customer satisfaction. Works well under pressure; capable of

meeting ambitious deadlines; quickly masters new technologies and

methodologies; offers initiative, strong analytical capabilities;

innovative thinking for problem solving; comfortable with all levels of

staff; will instill the entire team with a desire to do one thing better

every day and achieve excellence. Results driven leader committed to

strategic planning for sustainable growth

Core Competencies

P & L Responsibility Business Development Demonstrated

Mentor Operations Management

Engaged Leader Customer Relations Strategic

Planning Process Improvement

Cost Control Vendor Relations Budgeting

Staff Development

Forecasting Contract Negotiations Union/Labor

Relations Guest Satisfaction

Sales &Marketing Capital Planning Renovation

& Improvement Advertising & Promo

EDUCATION BACKGROUND

Lake Erie College- Painesville, Ohio- Organizational Management

Holiday Inn University- General Manager and Food and Beverage Programs

American Hotel & Motel Association- Certified Hotel Administrator

(C.H.A.)

Membership and Community Activities

Rotary International- Birmingham, Alabama, Chairman of International

Services Committee

Auburn Career Center- Auburn, Ohio, Member of the Advisory Board

Lakeland Community College- Kirtland, Ohio, School of Hotel & Restaurant

Management

Member of the Advisory Board

Central Florida Hotel & Lodging Association- Orlando Florida, F&B Council

Member

Career Profile

The Florida Hotel &Conference Center, Orlando

Florida December 2010- Sept. 2013

Hotel Manager/F&B Director

Trip Advisor ranking - currently # 5 out of 329 Hotels in Orlando;

#1Business ranking.

Consistently maintained a top 5 ranking on Trip Advisor in the last 3

years.

511 rooms, 11 story contemporary hotel generating $19 million in annual

sales. Connected to the Florida Mall, Orlando's largest retail shopping

mall; minutes to Orlando Park Attractions, Orange County Convention Center

and Orlando International Airport. Over 55,000 square feet of versatile

function space to include 5 ballrooms and 23 breakout rooms. The hotel

offers amenities such as - full service Starbucks, Grab N Go gifts and

sundries, Crickets Bar and Grille, newly created and opened Marcelo's

Bistro. The Hotel also has a 2,500 square foot fitness center and Clim's

state-of-the-art business center with 16 iMacs; open 24 hours per day.

Great focus on reputation management; successfully implemented the PM

program for the Upkeep of Building Maintenance; Daily property Walk-Through

inside and outside; ADR, RevPar and GOP has been increased year over year

for 3 years straight. Generating annual F&B sales of $7 million, F&B sales

and profit has exceeded previous year by 10% year over year for 3 years and

has received Best Customer Voice by Starbucks for the last 2 years.

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Massey (Asghar) Hejazi, C.H.A.

9782 Notre Dame Drive #A, Indianapolis, Indiana 46240

Cell 423-***-****, e-mail *********@***.***

Sheraton City Center, Indianapolis,

Indiana May 2009-

December 2010

AGM/Food and Beverage Director

Directing the daily operation of the corporate Hotel and F&B located in the

heart of Downtown Indianapolis, with 300 rooms generating $14 million in

annual sales specializing in groups, transient, and leisure markets with 3

F&B outlets and 30000 sqf in meeting space generating $4.9 in F&B sales.

Met and exceeded budgeted F&B sales,

Omni Severin Hotel, Indianapolis,

Indiana Jan. 2008-

March 2009

Food and Beverage Director

Directing the F&B operation of this converted historical 424 room downtown

AAA 4 Diamond luxury Hotel generating $6.2 million in total F&B annual

sales, with five F&B outlets including a fine dining restaurant, and an

upscale Martini and Cigar Bar. F&B profit was increased by 4.5% over prior

year and guest satisfaction ranking of 4 was achieved over prior year

among 36 hotels.

RENAISSANCE PITTSBURGH HOTEL, Pittsburgh,

Pennsylvania March 2006-Jan. 2008

Food and Beverage Director/AGM

Directing the F&B operation and assuming the GM's responsibilities when not

present of a 300 room downtown AAA 4 Diamond luxury hotel located in the

theatre district generating $5.2 million in total F&B annual sales, 4 F&B

outlets including a Lobby Wine Bar and a fine dining American Fusion

restaurant, food cost was lowered by 4%, labor cost by 3%, passed the

Marriott's Quality Audit achieving a 100% in the F&B Quality and Service,

surpassed a budgeted profit by 4% and GSS scores was improved by 5% over

previous year for the calendar year 2006. The last 4 months I was

assigned to The Sheraton Arlington Heights Chicago, a 480 room suburban

hotel assuming the F&B Director position directing the total operation of

F&B including 4 F&B outlets, 80000 sqf convention center and a year around

60000 indoor Waterpark.

ROCKY GAP LODGE & GOLF RESORT, Cumberland,

Maryland March. 2004-March 2006

Food and Beverage Director/AGM

Directing F&B operation of this 217 room year around, AAA 4 Diamond

destination golf resort located in the mountains of Western Maryland on a

243 acre lake with an 18 hole 4 star rated Jack Nicklaus designed golf

course, generating $4.5 million in annual F&B sales, 4 F&B outlets

including a fine dining restaurant. Achieved and surpassed budgeted

revenues and profits for year 2004 and 2005 and score of 94% guest

satisfaction.

THE CHATTANOOGAN HOTEL & CONFERENCE CENTER, Chattanooga, TN

Dec. 2000 - July 2003

Food and Beverage Director

An opening Food & Beverage Director for this 204 room luxury full service

urban resort, generating $ 3.9 million annually, met and surpassed

budgeted department profit, and became a leader in wine sales in the

market. Created a Private Label House specialty wine program, quarterly

wine dinners, smoker's events, monthly Chef's Table

Other Career Highlights

. Owned and operated my own Steak House and Night Club in Richmond

Heights Ohio for 12 years generating $2.8 million in annual sales

. Worked as a Full service hotel General Manager for 7 years for The

Holiday Corp. running hotels in Birmingham, Al and New Orleans La.

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