Management Service
Resume:
Patrick McEntee
*******@*******.***
www.linkedin.com/in/pmcentee
Intelligent Problem Solver
EXECUTIVE SUMMARY
I offer hands-on, results oriented MIS, infrastructure and service leadership with 25 years (20 FTE: 5
Consulting) proven international experience building world class operations, delivering technically astute,
highly cost-effective systems and support solutions. I flourish in high-paced settings that require focused
analysis, strategic thinking, crisis management and superb tactical execution.
Exceptional agent of change with an extensive successful track record merging, leading, revitalizing
and inspiring disparate IT groups across many regions including North America, Asia/Pacific and the EU.
Strategist with strong business acumen, combining logic and uncanny entrepreneurial instinct to
predict opportunities and obstacles.
Customer focused “Lead from the front” tactician that drives, inspires and incubates superb talents
while delivering methodically planned and concisely executed results that exceed expectations.
Specialties:
• IT Transformation/Optimization
• IT Strategy Development and Assessment
• IT Risk Management and Governance
• Global IT Operations and Infrastructure Engineering
• IT Security and Disaster Recovery
• Data Center Design, Build, Consolidation and Operation
• Technology Architecture
• Systems Integration
• Vendor Management and Outsourcing
• Program and Project Management
• IT Best Practices (ITIL, COBIT, NIST)
• Data Security Standards Compliance (SOX, MAR, HIPPA, PCI)
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EXPERIENCE
Principal McEntee & Associates
4/2011 – Present Atlanta, GA
• Staff - 9 contract. Infrastructure and project management.
• Top-to-bottom redesign of IT organization, infrastructure engineering and operations,
transparently integrating a hybrid public/private cloud model, delivering highly-secure
virtualized desktop “anywhere, any platform”, greatly reducing the time, effort and cost to
onboard new staff and systems for acquisition driven health insurance services client.
• Process suite audit and redesign based upon ITIL framework, delivering efficiency,
consistency and regulatory compliance in change management, incident/problem
management, service delivery and IT asset management for a rapidly expanding teleco client.
• DR redesign to dramatically improve RTO/RPO at a leading logistics client.
• Core-up redesign of global infrastructure, leveraging converged Ethernet, underpinning
private cloud and ubiquitous virtualized desktop, delivering fast, secure, consistent service to
a variety of client platforms (mobile, tablet, PC, MAC etc.) for a multinational financial
services client.
• Bare-dirt up design of two next-generation (total 10,000sqft) data centers, focused on cost
containment today while accommodating rapid expansion, in-line with the strategic vision for
a hyper-growth startup venture.
• IT governance and organizational rebuild, including senior and technical staff recruitment, to
re-home out-sourced IT operations and support functions, driving higher customer service
and satisfaction after three years of flagging service grades for an international banking
client.
AVP, Infrastructure and Support Munich American Reassurance Company
6/2009 – 4/2011 A Munich Re company, Atlanta, GA
• Staff – 12 FTE. Infrastructure and service
• Strategic and tactical leadership of all LAN/WAN, Service Desk and DBA services in a data
intensive ETL/EDI re-insurance environment.
• Planned and executed $1.1M in-place (live) refit of 1000sqft datacenter and LAN/WAN
services to four US locations.
• Designed and implemented 10Gb converged (datacenter) Ethernet infrastructure based on
leading edge Cisco Nexus 7000, 5000, 2000 and 1000 systems, interconnected via multi-
carrier, highly redundant, MPLS WAN.
• Migrated from a physical server environment to a VMWare ESX/VSphere based hosted
environment consisting of more than 120 Windows 2003-2008 servers.
• Deployed and supported various Linux variant and Linux appliance based point solutions
such as F5 load-balancing, Mitel Call Director, Syslog/Splunk, LDAP, MySQL
• Ground up design and deployment of $500,000 Data Domain disk-to-disk backup, de-
duplication and replication data protection systems, vaulting 50TB of uncompressed data per
month in support of operational and DR recovery requirements.
• Intensive data transformation, replication and warehousing requirements in a SQL 2005/2008,
Oracle 11g environment, supporting all aspects of facultative and treaty reinsurance including
underwriting, actuarial and administration of life, annuity and accident/health, servicing more
than $720 billion of gross inforce business.
• Deployed and managed GGY Axis Gridlink processor farm supporting immense actuarial
modeling requirements, cutting dataset/model run-times from days, to minutes.
• Designed and deployed consolidated monitoring, alerting and reporting systems to deliver
consistent, empirical KPI metrics based performance management.
Patrick McEntee
• Authored and implemented Service Level Agreements for all IT support services and
adapted/deployed integrated systems to support the ITIL based processes required to
consistently deliver predictable, priority based services in a highly fluid environment.
• Environment: Windows 2000-2008R2 HPC, Linux.
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Senior Manager, Network & Telecom AEGON Group
6/2008 – 6/2009 North America & Asia,
Senior Manager, Infrastructure & Development
2/2006 – 6/2008 Atlanta, GA
• Staff – 15. Management, infrastructure, development and service.
• Delivering Cisco-centric LAN/WAN, VOIP and video conferencing services and support to a
diversified insurance/re-insurance business of 3500 individuals, in 12 locations, across 9
countries in North America and Asia-Pacific.
• Successfully designed and implemented $450,000 refit of high performance group and
desktop video conferencing system based on Polycom conference room equipment, Tanberg
bridging and Cisco Unified Communication
• Implemented Avaya and Nortel VOIP based call center solutions and extensions to national
and international remote locations where inter-site interoperability, or other size, environment
or functional requirements proved a solid ROI incentive to steer away from traditional trunk
systems.
• Designed, deployed and lead all aspects of WAN redesign based on redundant multi-carrier
MPLS network technology, providing highly flexible connectivity while allowing
outsourcing of consolidated, none-core functions such as proxy services.
• Design, implementation and support of open-source IM solution; Jabber, Redhat Linux
• Managed Wintel development, infrastructure, technical services and telephony, supporting
credit, life, disability, unemployment, auto and property insurance products.
• Provided support to approximately 500 internal customers located in 6 US states and 5
Canadian provinces.
• Instigated and drove project to virtualize systems utilizing VMWare, reducing physical space
requirements by 40%, while reducing server and facility expenditure by 25%.
• Migrated environment from dedicated server storage arrays to NetApp Network Attached
Storage (NAS) devices, providing 5TB of high availability primary data storage in mixed-
mode NFS/CIFS configuration.
• Implemented Quantum Scalar consolidated backup and archiving solution LTO3 library
utilizing Veritas Netbackup
• Lead design, implementation and support of high availability, load-balancing web server
farm, supporting B2B portal solution based on Apache/Linux/PHP platform.
• Implemented security audit and led systems redesign to produce a secure, hardened
environment capable of scaling to meet growing business requirements.
• Successfully developed and implemented customer facing client/server and web based
technologies including Administration, Point of Sale and Loan Origination Systems, leading
to increased sales, improved customer retention and decreased time to underwrite business by
up to 30 days.
• Successfully mitigated findings from ORM and SOX audits, reducing significant findings
from more than 25 to zero in 2 quarters.
• Created and managed budgets of over $3.5M.
• Spearheaded infrastructure and Wintel development efforts for multiple acquisitions of
between $21M and $144M in annual premium.
• Development environment included C#, C+, .NET, ASP, VB and Delphi.
• Environment: Windows 2000-08, Solaris, AS400, Linux variants
Patrick McEntee
Consultant – IT Asset Management Federal Home Loan Bank
3/2005 – 12/2005 Atlanta, GA
• Developed IT Asset Management (ITAM) Program strategy based on industry best practice
(ITIL etc.) aligned to business objectives focused regulatory compliance.
• Established ITAM governance structure, policies and processes.
• Directed software license compliance audit and staged remedial action plan.
• Conducted data security standards review to meet Federal Bank Examination requirements.
• Designed and led end-point security management project to mitigate use of unauthorized
software and control data integrity threats presented by use of portable storage devices and
wired/wireless communication ports (USB, Firewire, Bluetooth, WiFi etc.)
• Developed Patch & Vulnerability management program based on best practice (NIST sp800-
40)
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Operations Analyst Earthlink, Inc.
9/2002 – 2/2005 Atlanta, GA
• Provided infrastructure monitoring management, operations review and reporting of
production infrastructure and systems, to ensure adherence to best practice, SLA compliance
and drive changes to improve performance and ROI.
• Provided the “grease between the wheels” for problem resolution processes involving
operations, development, network, firewall and telecom groups, during a period of difficult
corporate re-structuring (US based staff reduced by 75%, off-shore staff increased by 500%)
• Ground up redesign of KPI based performance management covering production system
performance, service delivery, issue resolution and capacity planning.
Director of Infrastructure Services ProAct Technologies
8/1998 – 6/2002 Atlanta, GA
• Staff – 35 Infrastructure, management and service
• Built and led a successful team as the company grew rapidly to over 1000 clients and 350
servers
• Designed and managed rapidly evolving and transforming infrastructure during the
integration of 6 acquired companies.
• Successfully merged five infrastructure and support teams into one cohesive unit spread
across 4 states, while consolidating supported environments and management systems.
• Conducted all acquisition IT due diligence.
• Developed and implemented Services Level Agreements for all IT services.
• Planned and managed build out of two secure data center operations (GA & NY)
encompassing corporate and hosted customer systems in a high-availability, highly secure
environment. NY 500sqft, GA 5,000sqft of raised floor-pace
• Created and managed departmental budgets of $4.7 million reporting to the CTO.
• Increased customer satisfaction ratings while reducing cost of service provision by 40%.
• Environment: Windows NT/2000, Solaris, AIX, HP UX, Linux
Consultant AIG Specialty Auto
2/1998 – 6/1998 Atlanta, GA
• Design, build and roll-out of AIG Specialty Auto’s first web/BBS secure self-service,
monthly rate package distribution system for all North American agents including package
offering logic based on agent and geo-location.
• Support program design and training of agent and support staff system usage.
• Environment: Windows NT, Solaris, TomCat, Apache
Sabbatical Education
10/1997 – 2/1998 Atlanta, GA
• Enforced “no-work” period awaiting US immigration work authorization permit and legal
filings to establish USA permanent residency (Green Card)
• Completed MCSE certification in the NT networking stream.
Technical Support Manager Pixel Image Computing
3/1995 – 8/1997 Melbourne, Victoria, Australia
Lead System Engineer
12/1993 – 3/1995
• Staff – 8 FTE. Infrastructure and service.
• Design, engineering and deployment of networked, turnkey accounting solutions to small to
mid-sized businesses, primarily to Doctor’s offices, Accountancy and Engineering
commodities firms.
Patrick McEntee
• Managed a team of 5 system engineers, field support and helpdesk staff supporting 500
leased and service contract clients in Southern Tasmania.
• Environment: Windows for Workgroups 3.1x, DOS, LANtasticPascal, Basic, Assembly
• Design, engineering and deployment support of networked, turnkey accounting solutions to
small to mid-sized businesses, primarily to Doctor’s offices, Accountancy and Engineering
commodities firms.
• Implemented companies first RDBMS based “ticketing” systems supporting order placement,
tracking, delivery, support and service records.
• Environment: Windows for Workgroups 3.1x, DOS, LANtastic, PeachTree Accounting,
Visual Pascal, Basic, Assembly.
Consultant Red Cross Australia
6/1993 – 12/1993 Hobart, Tasmania, Australia
• Designed, developed and operated Red Cross Tasmania’s first RDMS system to track
fundraising initiatives, charitable donations and community service support
• Overhauled emergency patient information systems in conjunction with Tasmanian
Ambulance Service to provide pre-existing medical care record information for in-home
emergency alert systems to provide first-responders with accurate real-time acute care
information during emergency response.
• Environment: Windows 3.1x, DOS, Advanced Revelations RDBMS, VAX, PDP-1170, CP/M,
Pascal, Basic.
Contract Development Various Clients
2/1990 – 6/1993 Hobart, Tasmania, Australia
• Development of various software products
o Gaming software
o Disk I/O control. Floppy disc security copyright protection.
o CAD and geographical mapping software
o Variable matrix electronic display sign control
o Early work on Artificial Intelligence and remote control of basic wheeled and
articulated robot arms/grippers for education and basic machinery/electrical switch
control
o Telescope azimuth/attitude/elevation/rotation motor control
• Environment: 8080/85/86, Apple II, Windows 3.0/3.x, DOS, C/PM, Integer Basic, Assembly
EDUCATION
Bachelor of Science (Hons.) University of Tasmania
Information Systems Hobart, Tasmania, Australia
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