Customer Service Manager
Resume:
S teven J . S h ort J r.
*** ***** **** ~ Mantua, NJ 08051
************@*****.***
PROFESSIONAL EXPERIENCE
OBJECTIVE
Obtain a marketing position in
which my skills can be NWN Corporation July 2012 – April 2013
leveraged to assist in the Mt.Laurel, New Jersey
profitability and growth of a Regional Marketing Manager – Mid .Atlantic Region
company.
Planned and executed marketing campaigns for NJ, PA, and DE territories.
Planned and executed tradeshows and special events hosted by NWN.
EDUCATION Managed the regional marketing budget of $30,000 -$50,000 per quarter.
Built business cases for marketing development funds and sponsorships from partners.
RICHARD STOCKTON COLLEGE
Tracked, analyzed and reported marketing metrics from NetSuite (CRM).
Pomona, New Jersey
Developed customer facing EDM’s, media placements and signage for events.
Class of 2010
Assisted in the development of playbooks and marketing collateral for the sales team.
B.S - Business Administration Maintained a cadence of reporting and communication with multiple stakeholders in
marketing, sales and strategic partners.
Marketing Concentration
Developed an automated lead nurture system for consistent marketing touches.
SKILLS SAP America Inc. May 2010 – July 2012
Newtown Square, Pennsylvania
Marketing research
Marketing Campaign Specialist – Campaign Manager
Metric reporting
Project managed partner marketing campaigns for SAP Crystal Solutions.
Project management
Project managed webinars, EDM campaigns and content marketing campaigns.
Public speaking
Tracked, analyzed and reported CRM results via SAP CRM 7.0 and Business Objects Exp.
Presentation design
Target market analysis and list extraction for B2B prospects in the SME target market.
Quantitative analysis
Lead for brand compliance initiative with top tier SAP resellers and distributors.
Brand management
Lead on internal employee engagement initiative for NA Ecosystems and Channels team
Coaching & Mentoring
Worked on 2-4 marketing campaigns or projects at any given time.
Writing
Cooper Levenson Attorneys at Law Sept. 2009 – May 2010
PROGRAM
Atlantic City, New Jersey
EXPERIENCE
Marketing Intern
Microsoft Office
Wrote and edited press releases, website updates and promotional magazine articles.
SAP CRM 7.0
Assisted in arranging events, seminars, and public relations with local media.
Business Objects
Developed and managed Facebook, LinkedIn, and Twitter accounts.
Explorer
Prepared promotional materials such as flyers, newsletters and EDM’s.
Pardot / Exact Target
Aided in the process of preparing RFP’s and RFQ’s.
Netsuite
Rainking
Wawa Inc. June 2007 – Sept. 2009
Quark Express
Mantua, New Jersey
Social Media Manager/ Management Internship Program – Store Operations
Microsoft Video Managed the store and daily operations with 8 – 10 associates working under.
Met monthly and quarterly sales, expense, and shrinkage goals.
Apple Video
Customer service, cash management and inventory management.
Social Media
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