Manager Quality

STEPHEN M. EIDSNESS

*************@********.*** Phone 765-***-****

PROFILE

Production Management Profession with experience across diverse markets and

industries. Adept at assessing needs, communicating value and facilitating

quality improvement through a win-win approach. Detail-oriented, developed

excellent problem-resolution skills. Organized, personable and enthusiastic

leader with the ability to comprehend, coordinate and manage multiple

projects while focusing on the overall scope. Core competencies include:

Productivity & Efficiency Cost Reduction & Avoidance

Improvement

OSHA, HACCP, YUM, AIB, USDA, Lean Manufacturing

ISO 9001, TS16949

Continuous Improvement New Product / Service

Methodologies Development

Team Building Building Customer Retention

and Rapport

PROFESSIONAL EXPERIENCE

Maple Leaf Farms, Milford, Indiana Shift Manager, Oft Shift

2013 to present

Accountable for managing shift production and support processes, shift

Supervisors, and production staff, applying knowledge of products,

production processes, and regulatory requirements to achieve maximum

quality and operational efficiency. Work with USDA. Manage HACCP and

prerequisite program applications.

42 employees, 6 Utilities, 2 Leads and 2 Supervisors. Non-Union. 3

production lines. 6 S, Lean, continuous improvement.

Biomet Corporation, Warsaw, Indiana

2010 - 2012

2nd and 3rd shift Sports Medicine Production Supervisor, (05/2010 -

02/2012)

Managed 36 Team Members over two shifts for Sports Medicine Division

involving lathes, injection molds, Precision Etch, EDM Wire and assembly of

product. Meeting Company metrics in safety, quality, production and

delivery. 5S Champion in continuous improvement. Led Kaizan events in

time management, production flow thus eliminating defects and bottlenecks.

Managed training of Team Members ensuring they understood process specs

that they were following SOP's for product blueprint. Seeing to gauges

being up-to-date on calibration, ordering repair or replacement gauges when

needed. Verifying inventory levels for tools, gauges, raw material was

correct. Other responsibilities included interviewing, hiring and

corrective action of Team Members. Coaching and working with Team Members

in honing their skills and growth in order to become a greater asset for

Biomet. 8 Team Members were able to take on higher level careers within

Biomet under my watch...

Key accomplishments include:

. Exceeded metrics of the Company Plan:

. Production 95% versus plan of at least 90%,

. scrap .06% versus plan of at least <1.5%,

. Safety-Recordable 0 for 2 years versus plan of at least <4 yearly,

. Quality defects/complaints out the door were zero.

. Monitored production schedule to ensure associates were aware of and

following production plan and those projects were completed.

. Worked closely with planner in making fill-rate commitments to our

customers. Assigned labor to projects to meet demand.

. Champion for Sports Med and prepped other departments to succeed in

5S.

. Made Lean/Continuous Improvement a way of life in sports medicine by

getting and keeping 4S on Audits.

. Involved with capital improvement project within Sports medicine in

acquiring additional machinery.

Tyson Mexican Original, Portland, IN

2008 - 2010

Production Process Supervisor

Managed the 2nd shift Corn Department, running 3 taco lines, 2 chip lines,

and the corn cook area, meeting the highest safety and quality standards.

Measured product density, moisture content, and salt absorption during each

production run. Responsible for production, quality, filling production

orders, determining manpower needs, accurate reporting, problem-solving,

ensuring all machinery is performing to the highest standards. Other duties

included safety training, counseling personnel, training/retraining, and

promoting personnel. Required knowledge of HAACP, YUM, FDA, BSI, and AIB.

Key accomplishments included:

. Won the safety standards award among all shifts for the year.

. Shared in earning the Supplier of the Year Award from YUM. This award

is based on quality of product, HACCP, and meeting customer

expectations and commitments. It was the first time the plant was

recognized for this achievement.

. Achieved high level of retention, built strong rapport with team

members, recognized and aided in the development of team members in

gaining promotions. One went to Logistical Support, 8 became Machine

Operators, and 1 became QA Technician.

. Improved efficiency, safety and quality standards on the production

floor, leading to less downtime, scrap, and an increase in retention.

. Continuous improvement initiatives used to reduce scrap by 15%.

Altivity Packaging, Fort Wayne, IN

2005-2008

Production Supervisor

Managed 30 union employees in the production of folding cartons for the

food industry. Implemented kaizen/lean methodologies resulting in increase

production, improved quality, meeting customer expectations, and reduced

downtime and scrape. Certified in AIB, YUM, and ISO9000.

Key accomplishments include:

. Led team in Value Steam Mapping to begin Altivity growth into lean

manufacturing principles. This led to improvements production, quality,

on-time delivery, and waste reduction.

. Productivity in:

o Sheeting department improved 5% through organization and setup of

material.

o Printing 20% through redeploying labor, and enforcing 5S

management.

o Gluing Department improved 19% through 5S cleaning, preventative

maintenance program resumed.

. Maintained monthly plant inspections to meet OHSA requirements in plant

safety.

Guardian Industries, Ligonier, IN

2003 -

2005

Production Supervisor

Managed 22 employees in the manufacturing and assembling of high quality

windshields for automotive industry. QS9000, ISO9000, ISO14001,

certifications ensured production, safety and quality were maintained. Use

six sigma and lean manufacturing skills to meet the daily demands of

production and assembly. Used Kaizen, 5S, CSM, ship schedules, production

goals, and PPM meetings in continuous improvement objectives.

Key accomplishments include:

. Reduced defects and scrap cost in the cut bend department by over 30%

through improved training methods and inspection procedures.

. Increased yields from 90% to 95% maintained those levels through training

and continuous improvement practices.

Eastman Kodak Company, Rochester, NY

1996 - 2003

Project Coordinator (Indianapolis, IN)

Managed 100 client accounts, via our call center providing technical

support for 400 cardiac stress machines and supporting peripherals.

Coordinated the installation of network mini-pack systems in

cardiology/radiology departments, implemented software upgrades, firmware

fixes, and shareware updates on Kodak devices. Trained hospital personnel

on these devises.

Key accomplishments include:

. Coordinated onsite installation of cardiac devices and supporting

devises, never missing our 'go live' agreements.

. Instrumental in gaining a new client who had purchased competitor's

equipment, which had failed and resulted in lawsuits. Retrieved lost

files via gateway.

Wang Global, Billerica, MA

1991 - 1996

Operation Manager Midwest Region (01/1994- 09/1996)

Technical Support Supervisor (04/1991-01/1994)

Receiving Supervisor (04/1991-04/1991)

Managed 23 technicians in the Midwest Region consisting of Indiana, Ohio,

and Kentucky. Responsibilities included: Office Management, Verifying stock

levels (inventory) to meet customer demands, monitoring call center,

redirecting Technicians when needed to meet contractual agreement (daily).

Fixing supply issues as they developed. Worked with customers in building

rapport, provided technical support, problem-solved, and handled

complaints.

Key accomplishments include:

. Lean methodologies in creating inventory centers that were within two

hours of any one technician, speeding up response times and closed calls.

. Improved communication between technicians, call center, and customer by

monitoring assignments, redirecting calls when appropriate in order to

hit a 97% success rate in meeting contractual requirements.

EDUCATION

Bachelor of Science in Business Management and Finance, Ball State

University

Muncie, Indiana

Microsoft Suites: excel, PowerPoint, access, outlook, word

PC hardware repair Chanhassen Technical College, Chanhassen, MN

ROTC Officer Candidate Program, Ball State

5S and Lean Training

HACCP Certified 6/6/13

Reasonable Suspicion Training 7/25/13

Manager/Supervisor Development Program from IUPU

First Responder Training 5/13/13

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