Customer Service Sales
Resume:
P. O. Box ******
Oviedo, Florida *****
Phone: 407-***-****
To Whom It May Concern
My name is Markelle Alexander. Let me tell you about my expertise that can serve you well in and be a pivotal tool you can
utilize to reach your goals.
I have an Associate of Science degree in Office Systems Technology with a specialty of Office Management.
My most recent experience involved a most exciting opportunity to work as a production coordinator for Sodexo, in the design
and creation of hard copies of bid proposals for outsourcing services to higher education institutions and public school districts.
I supported top executives by turning the multi-million dollar proposals into appealing hard copies or electronic versions for
presentation to prospective clients. One of my recent successes involved a re-bid proposal for the Rose Bowl Stadium, which
resulted in a $75M contract for concessions management services.
As part of my duties I performed writing, editing and proofing of crucial documents, created sell sheets, flyers and customized
mass mailings, and conducted extensive research on public school districts’ status, needs and funding possibilities to facilitate
future contacts by our directors of business development with school board members.
I am an innovative thinker and provide unique solutions for pivotal points of doing business. A recent example is my successful
creation of a training program for new production coordinators where I took them through a mock proposal process that
mirrored the production of bid proposals from start to finish. This program greatly enhanced the training process and new
employees were able to take on their own workload much faster and with greater efficiency.
At the University of Central Florida I held the position of senior secretary and worked in a team that facilitated the graduation
of approximately 3,500 students each semester. I verified academic completion status and student information for all graduate
candidates, printed and verified diplomas, performed mass mailings and supervised the information desk during graduation
ceremonies as well as designed the commencement program. I worked positively with college executives, outside firms, faculty,
staff, students, families and other guests to address to resolve their concerns. I also volunteered for various duties in the
Registrar’s Office such as working the registration helpline, testing a new student database and writing training manuals for new
procedures.
I have served as secretary for the Department of Children and Families for the state of Florida, assigned to a child protective
investigation unit that handled the extreme abuse and death cases. I was responsible for all clerical functions and I also
volunteered to perform many of the investigators’ administrative duties, including pulling prior case information, getting
background checks and writing death reports for the court. I held security clearance for the state child abuse database and often
assisted in training investigators on its functions. I acted as liaison between the department and law enforcement, social services
agencies, the families and perpetrators.
I work very well independently, am a self-starter and make customer service my number one priority, considering everyone I
work with a customer. I volunteer on a regular basis for duties beyond my regular responsibilities. I am a problem solver. It is in
my nature to find solutions where I see speed bumps along the road. I have the ability to be successful under pressure and a
strong commitment to maintain confidentiality.
Please take a moment to get more details of my abilities in my attached resume. I look forward to an opportunity to speak with
you further regarding becoming part of your team. My phone number is at the top of this letter. Thank you for considering me in
your hiring process.
Sincerely,
K. Markelle Alexander
K. Markelle Alexander
P. O. Box 621204
Oviedo, Florida 32762
Phone: 407-***-****
Skills and Qualifications: Hold an Associate of Science degree in Office Systems Technology, specialty of
Office Management. Proficient in Microsoft Word, Publisher, PowerPoint, Excel, Photoshop, Adobe Acrobat,
SharePoint, Microsoft Outlook, Writing, Editing, Proofing, Problem Solver, Initiate creative solutions, regularly
volunteer for extra duties, Work independently with little supervision
PRODUCTION COORDINATOR
Sodexo, Altamonte Springs, Florida 2004 - 2013
Supported sales personnel and facilitated the creation of hard copy and electronic versions of bid proposals
for both new sale and retention bids for campus services, public schools, private schools and sports and
leisure venues to offer nutrition, dining and facilities services
Worked positively with national senior management, directors of business development, finance personnel,
marketing staff, district managers and general managers communicated concisely to facilitate inclusion of all
needed data and materials for creation of proposals as well as to ensure responsiveness to the Request for
Proposal
Designed and formatted bid documents, sales flyers and presentation boards, obtained bid bonds, completed
various required forms for bid proposals
Proofed, edited, printed, assembled and shipped bid proposals to meet strict deadlines
Created various client communication letters and complete mass mailings
Initiated creative solutions while maintaining a detailed-oriented approach
Special Projects/Accomplishments in Addition to Regular Duties
» Facilitated production of successful sales proposal for Rose Bowl Stadium resulting in a $75 million, ten-
year retention contract
» Designed a comprehensive mock proposal preparation training program for dining, facilities and sports
and leisure services at K-12, higher education and sports venues for both new sales and retention bids;
successfully trained new employee utilizing this program
» Completed extensive research for various directors of business development regarding school board
meetings for potential sales opportunities including meeting schedules, boards of trustees’ profiles and
school district bond and grants availability
» Updated library of all national personnel profiles for campus services
SENIOR SECRETARY
University of Central Florida, Orlando, Florida 2001 - 2004
Commencement, Registrar’s Office 407-***-****
Facilitated the graduation of more than 3,500 students each semester
Maintained the graduation database, created commencement program, proofed and edited information letters
and managed mass mailings
Worked with vendors, staff, professors, university president and university cabinet to facilitate graduation
ceremony
Supervised information desk during the graduation ceremony to aide graduates, family members, staff and
other guests
Verified degrees awarded and student information, proofed and shipped diplomas
Provided one-on-one guidance for students to resolve any graduation concerns or special needs
K, Markelle Alexander Resume
Page 2
SENIOR CLERK 2000 - 2001
Scanning Department, Registrar’s Office, University of Central Florida
Performed electronic archiving of student records
Maintained hard copies of student records and worked with students and personnel to resolve any concerns
SECRETARY
Department of Children and Families, State of Florida 1993 -2000
Child Protective Investigations, Orlando, Florida 588-***-****
Performed all clerical duties for the unit
Maintained and updated internal forms
Maintained child abuse case files
Served as liaison between child protective investigators and clients, law enforcement, court system,
various agencies and the public
Special Projects/Accomplishments in Addition to Regular Duties:
» Held security clearance for the state’s child abuse database which allowed me to perform tasks
normally performed by the investigators, such as assigning cases, conducting background checks,
pulling prior cases and history of service providers involved with clients
» Wrote final reports of case investigations and death review reports to be presented to the court
» Worked with investigators to ensure all case requirements were completed before case closure
» Trained new investigators on various tasks and use of the state child abuse database
» Initiated a business arrangement between the Department of Children and Families and Bob Bomia,
owner of a fast food facility, to purchase meals for children who were in the office awaiting
placement
» Served on morale committee and as editor of the service center newsletter
» Supervised children who were in the office awaiting placement
» Served with a specialized unit that handled the severe abuse and death cases
Special Projects/Accomplishments in Addition to Regular Duties:
» Assisted in student orientation, compiled procedure guidelines for the commencement unit, the
registration helpline and the scanning department, assisted with the registration helpline and tested
new database for correct transition of student records
» Served as secretary of Staff Council for two years and led committee to re-write the Staff Council
Charter
» Created Mentoring Program for hourly employees
Awards:
Team Spirit Award, Sodexo
Two-time recipient of the Secretary’s Merit Award from the State of Florida
Named Employee of the Quarter, State of Florida
Education:
Associate in Science degree in Office Systems Technology, specialty: Office Management
Seminole State College, Sanford, Florida
** Please note that I was known by my first name, Karen, at my previous positions, but currently go by my
middle name, Markelle.
Contact this candidate